Customer Service Representative
Resume:
VALERIE SCOTT
*** ******* ******* *** * Newark, NJ 07108
*********@*******.***
SUMMARY:
Over 10 years’ experience within both the Customer Service and Health Field industries. Excellent communication and organizational skills. Detailed oriented, computer literate, internet navigation with knowledge of Microsoft Word, Excel and PowerPoint. Able to type approximately 45 WPM. Enjoy working in a fast pace environment within a team setting. OSHA Certified in HazMat, and Servsafe certification in food handling.
EXPERIENCE:
HAPPY HANDS DAYCARE Newark, NJ January 2016-Present
Teacher’s aide
Transport children to and from daycare
Assist teachers with classroom instructions
RLB FOOD DISTRIBUTORS
Warehouse/ food preparation West Caldwell, NJ July 2015- October 2015
Prepare fruits and vegetables for packaging
Maintain a clean and safe work space
Prepare package material for shipping
AG SERVICES Newark, NJ July 2012 – February 2015
Customer Service Representative
Performed Administrative Assistance duties including paying company bills
Responsible for ordering all office supplies
Provided customer service duties such as processing payments and answering all customer inquires
Corresponded with customers via phone and e-mail in reference to appointments, balance due and payment arrangements
DELAWARE NORTH COMPANIES East Rutherford, NJ August 2012 – February 2014
Cashier (MetLife Stadium Seasonal)
Responsible for serving alcoholic beverages in compliance with MetLife policy and procedures
Received payments via cash and credit cards
Kept working area clean at all times
Responsible for verifying ID before serving alcohol as well limiting the amount sold as per MetLife policy
Resolved customer complaints concerning MetLife polices on alcohol limitations
NEW HOPE LIVING CENTER Durham, NC February 2003 – June 2006
Supervisor of Nursing Assistants
Responsible for delegating duties to CNA staff according to his/her skills
Administered medications according to state laws and documented patient records
Counseled families on resident status and progress bi-weekly
Aided residents with grooming, feeding, dressing, transporting via hoyerlift, and companionship
EDUCATION:
Eastwick College Hackensack, NJ Anticipated Graduation 2018
Student
AMERICAN PROFESSIONAL INSTITUTE Decatur, GA March 2010 –July 2011
Pharmacy Technician
NEW JERSEY INSTITUTE FOR SOCIAL JUSTICE Newark, NJ April 2014- July 2014
Newark Construction Careers Training
Eastwick College
Funeral Services Program Hackensack, NJ January 2016- Present
INTERNSHIPS
WALGREENS INFUSION CENTER Atlanta, GA February 2011 –March 2012
Pharmacy Technician, Intern
MEDICAL BUSINESS SERVICES Atlanta, GA January 2008 – August 2008
Medical Billing and Coding, Intern
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