Desktop Support

Colin McCoid

** **** ***., **********, *********** 06457 • 860-***-**** • *******@****.*********:*******@****.***

mailto:*******@****.***

SUMMARY

Computer Networking Technician seeking a position that will utilize my excellent troubleshooting and repair skills to benefit your company.

RELATED WORK EXPERIENCE

Unisys, Southern CT September 2015 - Present

On-site Support Technician

●Performed hardware repairs on a wide range of Dell model computers

●Diagnosed hardware problems when parts sent did not resolve issue

●Traveled to location and performed repairs

●Explained to clients why repair was necessary and what issues it resolved

Cablevision, Shelton, CT September 2012 - January 2015

Technical Service Representative

●Listened to customers and helped resolve problems with phone and internet services

●Documented issues and actions taken to resolve

●Asked probing questions in order to analyze and rectify problems

●Ensured excellent customer service in a timely manner

Self-Employed Computer Repair 2004 - Present

●Install, troubleshoot, and repair Windows Operating Systems

●Build computers, repair hardware, and troubleshoot software issues

●Configure LAN network on home computers

●Managed virus removal and encouraged proper security measures

EDUCATION

Porter and Chester Institute, Rocky Hill, CT Graduated October 2012

Computer and Network Technologies Program

●A+: Installation, upgrade, diagnosis, and troubleshoot PC and network operating systems

●Desktop Support: Application of business software using MS Office; customer support; help desk applications, report generation, problem diagnosis and resolution

●Network+: Network infrastructure including the TCP/IP protocol suite, the OSI model, topologies, and network hardware; use and configuration of network monitoring tools and cabling techniques

●Network Security: Application of network security concepts including basic cryptography, communication/infrastructure security, and operational/organizational security; coverage of firewalls, DMZ, security policies, authentications, authorization, VPN concepts, encryption methods, internal and external threats, malware, spyware, and viruses

●MS Operating Systems : Installation and configuration including Windows XP, Vista, Windows 7, and 2003/2008 Server.

●Virtualization Technologies: VMWare, Virtual Box

●Exam Preparation: A+ / MCP Exam 70-270 / Network+

CERTIFICATIONS

Windows 7 (MCTS) (2015)

Security + (March 2012)

A + (April 2012)

Network + (July 2012)

Microsoft Windows XP (MCP) (2011)

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