Human Resources Customer Service

Jennifer LeBaron

Arlington Heights, Illinois ****4 acv08v@r.postjobfree.com 815-***-**** www.linkedin.com/in/jenniferllebaron

~ Volunteer Coordinator & Human Resources Specialist ~

Exceptional leader with extensive experience in volunteer and employee supervision and coordination. Skilled in building and maintaining excellent relationships and communication with volunteers, staff, management, and across departments to increase productivity and relations. Excellent organizational skills with innovative ability to utilize resources in order to accomplish institutional goals and objectives. Adept at reviewing applications, interviewing candidates, and recruiting successful individuals. Proficient in Microsoft Office Suite, Outlook, and social media.

Core Competencies:

Motivational Leadership

Oral/Written Communication

Benefit Administration

Team Building & Training

Newsletter Development & Distribution

Event Coordination

Interviewing & Recruiting

Regulatory Compliance

Volunteer Retention

Volunteer Mentorship

Professional Experience

North Shore Senior Center, – Northfield, Illinois 2014 to Present

Volunteer Coordinator, 2016 to Present

Manage the interviewing and recruitment for open volunteer positions. Ensure volunteers are ethical and capable by screening, vetting backgrounds, and checking candidate references. Responsible for all aspects of volunteer coordination functions including volunteer interaction, mass communication to volunteers, inputting volunteer time sheets/data, maintaining files, and producing volunteer newsletter.

Key Achievements:

Improve volunteer retention by planning and hosting volunteer appreciation events.

Ensure collaboration between Human Resources and Volunteer departments in order to make for more efficient and cohesive processes.

Successfully plan and coordinate events with over 40 people in attendance.

Human Resources Generalist, 2014 to Present

Performed recruitment tasks including examining applications, scheduling and conducting interviews, performing thorough background checks for new hires, and negotiating salaries. Administered new hire orientation and training for new employees and volunteers. Maintained excellent communication with employees on information regarding policy changes, benefit enrollments, and plan provisions. Performed detailed coordination for large events with more than 120 attendees.

Key Achievements:

Maintained strict State and Federal compliance through the monitoring and auditing of employee procedures.

Recognized for distinguished Human Resources abilities and given extra responsibility of performing Volunteer Coordination duties on top of current position.

Stewart & Associates, Inc., – Freeport, Illinois 2013 to 2014

Human Resources Assistant

Supported recruitment, interviewing, new employee training, event coordination, and payroll functions. Managed the billing, accounting, and coordination for the Yearly Property Tax Take Notice project. Ensured regulatory compliance in accordance with State and Federal law.

Organized a Nationwide Inbound Inc., internship program.

Collaborated with local colleges in order to recruit effective candidates.

Organized and coordinated events with more than 40 attendees.

Bath & Body Works, – Phoenix, Arizona 2012 to 2013

Customer Sales Lead, Brand Manager, & Co-Store Manager

Maintained store organizational and visual excellence by managing floor-sets. Ensured achievement of daily sales quotas through the training and management of store employees. Oversaw store opening and closing procedures, payroll and time submission, as well as merchandise flow. Effectively trained new managers/associates and provided outstanding customer service. Exemplified exceptional store leadership through management of 15 employees.

Promoted after only 3 months to full-time Customer Sales Lead, Brand Manager.

Northern Illinois University Women’s Resource Center, – DeKalb, Illinois 2010 to 2011

Interim Volunteer Coordinator

Successfully mentored a diverse group of university student volunteers. Recruited and trained volunteers, searched for replacements upon volunteer resignation, and performed task delegation. Oversaw volunteer activities to ensure they were on track and distributed volunteer newsletter to maintain communication. Successfully helped student workers to plan and oversee student-led programming and seminars.

Safe Passage, Inc., – DeKalb, Illinois 2009 to 2010

Intern, Volunteer Program

Responsible for the coordination and leadership of volunteer meetings in order to ensure cohesion and collaboration across agency volunteer projects. Interviewed, selected, and hired effective volunteers and placed them according to their capabilities and strengths. Conceptualized, created, and distributed monthly volunteer newsletters.

Additional experience as an assistant horticulturist, interim volunteer coordinator/program secretary, and administrative assistant in DeKalb, Illinois.

Education and Certification

Bachelor of Liberal Arts in Political Science, Women’s Studies 2010

Northern Illinois University

DeKalb, Illinois

Community Involvement

Volunteer Production Manager, The Theater Lab, Arlington Heights, Illinois, 2016 - Present

Volunteer Musician, Arlington Heights Community Concert Band, Illinois, 2015 - Present

Volunteer, Feed ‘Em Soup, Illinois, 2010-2012

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