Instructor

TINA WILLIAMS

**** **** ***** ******

Overlea, MD 21206

Home: 410-***-**** Cell: 410-***-****

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OBJECTIVE: Professional with more than 10 years’ of administrative experience in diverse business settings.

PROFESSIONAL EXPERIENCE:

Education Affiliates, Towson, Maryland 2010 – Present

Instructor

Teach various computer software to Medical Assistants and Medical Office Assistant which include Microsoft Office 2010 (Word, Excel (basic), Outlook, PowerPoint, and Publisher), Medical Manager 10.31(computerized medical/insurance billing), Transcription, Electronic Health Records, and Office Management. Provide course material to the students. Deliver lectures on how to use the various computer software. Assign homework and reviews. Teach students how to use the computer for different purposes. Cross-trained other employees to help maximize their contribution to the company. Track attendance.

Sinai Hospital, Baltimore, Maryland 2001- Present

Radiology Technologist Assistant

Assist the technologists in the performance of patient procedures. Prepare patients for the procedures. Utilizes the radiology computer system effectively and accurately. Develops and duplicates films through processor and loads cassettes with proper film. Assists with opening sterile supplies and performing patient preps as needed. Completed requisitions at the end of the radiology studies. Pick up specimens and other materials within the facility. Transports patients in a safe, professional manner, following HIPPA compliance. Inventory, and Maintain cleanliness of equipment and exam room, also miscellaneous related duties.

Chevy Chase FSB, Laurel, Maryland 2003 - 2008

IT Software Librarian/Administrative

Maintained the software library for the Information Systems Department. Log in vertical, horizontal, operating systems, and database applications software and maintaining back-up copies for engineering testing and disaster recovery. Process billing requests submitted by vendors and placed service calls to vendors for repairs or service equipment under contract. Prepare reports administer projects, and other administrative duties as assigned.

Chevy Chase FSB, Laurel, Maryland 2000 - 2003

Fraud Specialist/Checkcard Specialist

Process chargeback’s for fraudulent ATM transactions for the bank's 2000 ATM Network, and assisted in all fraud investigations with the Corporate Security department. Process customer disputes according to VISA regulations and completed all WIRE transfer request. Processed daily general ledger settlement, overdraft and unposted items, issued credits and debits from customer accounts, processed settlement sheets, handled internal and external customer issues, and other administrative duties as assigned.

EDUCATION:

B.S., Business Management (continuing) 121 credits

Strayer University, White Marsh, Maryland

CERTIFICATIONS:

Certifications: Cardiopulmonary Resuscitation (CPR), American Heart Association, 2014

Data Processing, P.S.I. Institute. Baltimore, Maryland, 1991 – 1992

ADMINISTRATIVE SKILLS:

MS Office 2010, Outlook, Medical Manager 10.31, patient registration, electronic appointment scheduling, post CPT & ICD-9 codes in a medical practice management software, report and patient billing generation and payment postings.

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