Customer Service Office

Jessica Garcia

*** ********** **. ****: 786-***-****

Lowell, MA 01851 E-mail: ****************@*****.***

QUALIFICATION SUMMARY

Administrative Support professional experienced working in fast paced environments. Demanding strong organizational, technical, and interpersonal skills. Operate a multi-line phone system. Word Processing speed of 65 wpm. Construct all types of business correspondence. Highly motivated individual, excellent communication skills, fast learner and a team player. Confident and posed in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively. Extensive knowledge of Microsoft Office. (Microsoft Word, Excel, and Powerpoint). Willing to learn new software.

EXPERIENCE:

Scanner Guard Corporation.

Independent Contractor Miami, FL

Office Assistant 2013-2016

•Processed invoices

•Answering phone calls

• Processing orders

• Assisted with organizing the office

•Assisted with shipping and receiving.

•Processing Fedex, UPS when needed, and other office needs.

Floorage Products Corp. Miami, FL

Administrative Assistant 2007-2009

•Processed invoices in QuickBooks.

• Answering multi-line phone system and directing them to the right department.

•Processing orders from fax or by phone.

• Greeting customers. assisted with organizing the warehouse.

• assisted with shipping and receiving.

• Processing BOL for shipping companies and other office needs.

Creative Staffing

Office Assistant Miami, FL

St. Thomas University (Temporary) 2007

•Application processing of new and returning students in the University data base.

•Registering students for classes for upcoming semester using Datatel Software.

•Answering phone calls and refer callers to staff members or take messages as appropriate.

•Customer service, and General office needs.

Best Resources Miami, FL

Office Assistant (Temporary) 2006 & 2007

•Answering phone calls and directing them to the right department.

•Greeting customers, faxing, copying and other office needs.

Federal Aviation Administration Lowell, MA

Clerk Typist 2000 - 2004

•Assisted with Data Entry work for our office Business Plan.

•Assisted with Time and Attendance.

•entering in IPPS data base.

•Served as the lead for procurement of all general supplies for the Directorate to meet customer's needs.

•tracked the budget to ensure funds are effectively utilized and account stays within total budget limits.

•Assisted with entering training enrollments for all of our employees.

• Accurately prepared country clearences, meeting established timeframes to notify the embassies.

•Answering the telephone and greets visitors, in a courteous and helpful manner

•Assisted with their requests whenever possible. And General office needs.

OTHER EXPERIENCES:

Independent Contractor Miami, FL

Housekeeper 2010-2016

•Cleaning and maintaining clients home.

•Making sure all of the supplies are fully stocked.

•Running errands, laundry, and other household needs

EDUCATION & TRAINING:

Professional Career Development Institute

The School of Medical Billing, Diploma

Merrimack Valley Regional Skills Training Center

PC Applications Program, Certificate

University of Massachusetts Extention

The Nutrition Education Course of the expanded

Food and Nutrition Education Program, Certificate

Lowell Adult Education GED

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