Manager Engineer

Accomplished, results-oriented and meticulous Engineer with a broad range of communication and systems expertise interested in challenging position in the Telecommunications Industry.

QUALIFICATIONS

Outstanding 20+ year track record of telecommunications experience as a Telecommunications Network Engineer.

Cisco Unified Communications Manager 5.X - 9.X (CCNA Cloud Certification Pending) Cisco Unity Connect, TIGER Reporting, ReliaTel, NetBrain, Avaya Call Manager, Call Center, Avaya ACS Certification (pending), Definity, Service Manager, VoIP, PBX, Polycom Teleconferencing, Provisioning PRI, SIP, DID, POTS, and ISDN.

Expert experience in Nortel PBX systems, CS1000, Nortstar, Opt. 11, Opt 61C, Meridian Mail, CallPilot, OTM, ACD, Routing, Trunking, Dial Plans, COS, COR and Legacy Nortel PBX to VoIP migrations

Knowledgeable of software including MS Word, MS Excel, MS PowerPoint, MS Visio, MAC OS, VMware, ProTools, SharePoint, HP Service Manager 9, RedSky, Dreamweaver, SEO.

Superb leadership, supervisory, interpersonal communication and coaching skills.

PROFESSIONAL EXPERIENCE

THOMSON REUTERS, New York, NY November 2010 - Present

Global Telecommunications Network Engineer

Assist with projects to transition the current TDM voice systems to a centralized IP based solution that will provide voice services across several Thomson Reuter’s locations throughout the world.

Responsible for the continuous operation and performance of the enterprise voice infrastructure.

Manage the day to day operations of mission critical technology including Cisco Unified Communications, Cisco Unity, Cisco Emergency Responder and integration to critical 3rd party applications including TIGER, Reliatel, RedSky and Call Center.

Ensure high quality service delivery through responsiveness to network problems, crisis management, and adherence to service levels and network improvement initiatives.

Perform routine systems maintenance and monitoring of Cisco Unified Communications systems.

Ability to troubleshoot and support all components of VoIP Systems, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration.

Provide leadership in voice network problem determination efforts.

Responsible for Operating and improving services in accordance with business needs, priorities, reliability and SLAs.

Drive process improvements and procedures that will improve overall Service Delivery to the customer.

Provide periodic performance reports for review with management providing input on improvements and quality initiatives.

Experience with voice systems including dial plan configuration and route plans, gateways SIP, and PRI.

Experience in the use of multiple network tools such as Cisco Real Time monitoring.

Well versed in crisis management and root cause analysis techniques.

Experienced working in a team-oriented, collaborative environment. Interface with business units, vendors and other IT groups to understand their requirements.

Conduct research into networking issues and products as required.

Experienced in prioritizing and executing tasks in a high-pressure environment and making sound decisions in emergency situations.

On-call rotation 24x7x365.

Lead and attend meetings and WebEx learning sessions as required.

SHARED TECHNOLOGIES INC., New York, NY March 1988 - May 2010

Telecommunications Field Engineer

Managed and participated in installing, maintaining, repairing, servicing, modifying and troubleshooting a variety of complex large enterprise communication equipment. This includes Nortel CS1000 PBX systems, digital and IP type telephone station equipment, Call Pilot voice mail system, and call detail reporting.

Assisted in the migration of legacy Nortel PBX to Cisco VoIP, including the sole responsibilities of dial plan and data migration.

Responsible for all circuit provisioning to provide maximum and effective use of system resources.

Responsible for all move, adds and changes and repairs as per customers SLA.

Responsible for the layout and design of new equipment and communications systems for new or renovated facilities to include development and preparation of specifications, installation guidelines and cost evaluations.

Diagnosed and corrected equipment failure and malfunctions to provide substantial cost savings for the client.

Installed, maintained, repaired, serviced, modified and troubleshot of the following systems: intercoms, private automatic business exchange switching, public address, radio paging, wireless phones and base station equipment and other peripheral equipment as assigned.

Established and coordinated a preventative maintenance program to ensure proper functioning of assigned systems and equipment.

Responsible for data and voice cabling infrastructure, manufacturing customized cable when required.

Responsible for conferring with contractors and telephone company representatives to coordinate and participated in new circuit installations and upgrades. Reported to the appropriate vendor any equipment malfunctions and engineering problems encountered. Follow-up with corrective actions taken.

Ordered parts and materials as needed; assess condition of and need for new equipment; recommend the purchase of new/additional equipment deemed necessary.

Participated in Quality Performance Improvement activities.

Attended departmental meetings to discuss problems with equipment, establish time frames for projects and discuss work order progress.

Reviewed and audit telecommunication invoices prior to payment.

Excellent project management skills.

NYNEX Business Information Systems, New York, NY March 1985 – February 1988Telecommunications Field Engineer

Managed and participated in installing, maintaining, repairing, servicing, modifying and troubleshooting a variety of complex communication and electronics equipment. This includes PBX systems, PBX type station equipment, digital communications systems, client, and employee telephone units, telephone answering switch/voice mail system, call detail reporting and printers.

Assisted in the layout and design of new equipment and communications systems for new or renovated facilities to include development and preparation of specifications, installation guidelines and cost evaluations.

Diagnosed and corrected equipment failure and malfunctions; modify equipment to ensure full and proper usage of systems and equipment.

CONSULTING ASSIGNMENTS

OpenSky Corporation, King of Prussia, PA September 2010 – November 2010

Consultant

Selected to conduct an on-site PBX security audit for an international high net worth organization. The audit identified potential security breaches within the organizations current systems processes and procedures. Recommendations presented could dramatically reduce the organization PBX bottom line.

EDUCATION

College of Staten Island

Staten Island, NY 10314Attended September 1983 thru June 1985

Course study in Electrical Engineering 40 credits completedNYC Technical CollegeBrooklyn, NY 11201Attended September 1981 thru June 1983Course study in Electrical Engineering 40 credits completed

CERTIFICATIONS / AWARDS

Avaya ACS Course Completion Certificates (19 to date)

Cisco Call Manager Course Certificates

OSHA Safety Course Certificate

Awarded Ten Years of Service Excellence Award from Shared Technologies Inc.

Majority of telecommunications education has come by way of self-study, manufacturer’s training & certification courses, employer in-house study, and “on –the-job” training.

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