Information Technology

Carlos Bravo

*** * ***, *** * Coronado, CA ***** 386-***-**** **********@*****.***

Objective

I am seeking employment in the Information Technology field. I have a great work ethic. Being the sole provider for my home, I strive to advance in my work. I pride myself in fixing the most complex problems. Understanding how a system works is key to diagnosing and preventing a problem from returning. I am pursuing training and further certifications.

Skills

Recently I completed my associates degree in IT management with over a 4.0 GPA. I have a broad range of skills which include:

x Desktop Support

x Networking

x Server Management

x Security

x Windows OS

x Protocols

x Microsoft Office Suite

x Mac OS X & iOS

x Linux

x Security

x Active Directory

x Database Management

x Firewalls

x Data Storage

MANAGEMENT

x Lead Service Technician at a BMW repair facility x Overseen repairs

x Ordered replacement parts and stock

x Completed orders

COMMUNICATION

x Communicate with manufactures and parts suppliers x Work with a team

x Communicate with staff and customers

x Writing and public speaking skills

I have worked as a repair technician in the automotive industry for the past 15 years. I’ve invested many hours of training and thousands of dollars in diagnostic equipment. The modern automobile has over 100 computers. Automotive technicians require hundreds of hours of training in complex electrical systems. These are a few skills I use every day.

TECHNICAL SKILLS

x Troubleshoot computer modules

x Read and translate fault codes

x Monitor and log real time data

x Update software

x Bluetooth systems

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x Trace connections and complex wiring with optical cabling x Single wire communication systems with routers

x Video/Audio entertainment systems

x Mobile Wi-Fi networks

Education

ASSOCIATES DEGREE 2013 SAN DIEGO CITY COLLEGE

Major: Information Technology Management

Minor: Network Security

Related coursework: Desktop Support, Networking, Microsoft Office, Server Infrastructure, Business Communications ASSOCIATES DEGREE 2005 DAYTONA BEACH STATE COLLEGE

Major: Automotive Technology Science Management

Minor: Electrical Science

Related coursework: Computer and Communication Diagnostics, General Education, Customer Service, Public Speaking/Writing

Experience

LEAD REPAIR TECHNICIAN PACIFIC AUTOMOTIVE PRESENT – JANUARY 1, 2011

Communicate with customers

Inspect vehicles

Performed Repair\Service

Communicate with Management

Equipment Maintenance

Shuttle Driver

REPAIR TECHNICIAN EL CORDOVA JANUARY 1, 2011-MARCH 1, 2010

Diagnose vehicles

Perform Repair\Service

Communicate with Management

Worked on a team

SERVICE MANAGER RELIABLE AUTO BMW FEBURARY 20, 2010-JUNE 18, 2007

Overseen all repair

Diagnose vehicles

Perform Repair\Service

Communicate with Customers

Communicate with owners

Overseen business/building expansion

FLEET REPAIR TECHNICIAN VOTRAN VOLUSIA COUNTY TRANSIT JUNE 10, 2007-JUNE 18, 2006 Page 3

Perform Vehicle Maintenance

Diagnose/Repair communication systems

Diagnose/Repair fare collection systems

Communicate with drivers and dispatch

Communicate with supervisors and managers

Maintain repair records

TECHNICIAN DAYTONA BEACH CHRYSLER DODGE JUNE 15, 2006-JANUARY 10, 2005

Attend Chrysler training

Customer Service

Create Repair order

Inspect vehicles

Sale recommendation to customer

Perform Repair/Service

Cash out customer

Equipment Maintenance

Open and Close repair facility

CUSTOMER SERVICE REPRESENTATIVE FIRST DATA FINANCIAL SERVICES JANUARY 5, 2005-MARCH 7,2003

Customer service skills

Access data base for information

Secured financial transactions

Attended regular training

Attended conference meeting

Sat in corporate conference calls

References

Jim Riccio Owner/Operator Pacific Automotive 858-***-**** Ron Hutchinson Manager Pacific Automotive 619-***-**** Roc Walton Owner El Cordova Garage 619-***-**** Chris Weekley Weekley hanyman service 619-***-**** Ray McJunkin Grandfather 386-***-****

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