Sales Customer Service

Michael Taylor

Snellville, Georgia ***** **************@*****.*** 678-***-****

Business Development Sales & Marketing Training Project Management

SUMMARY OF QUALIFICATIONS

Seasoned professional with over 10 years of extensive experience in Business Development, Inside Sales, Recruiting and Project Management. I am an excellent business candidate, with work experience in economics, finance and sales that involved open communication with clients, co-workers, and vendors. Skilled at interacting with people of all backgrounds, ages and comfortable with asking questions, listening, and finding solutions for client and company satisfaction. I am seeking an opportunity that involves working as a team player as well as independently. My focus will always be to contribute to the growth of a goal orientated organization. I have been acknowledged for successfully prioritizing multiple responsibilities, managing large workload within tight deadlines, and creating new business opportunities in fast-paced, competitive markets. I am an expert in prospecting, negotiation, sales, and relationship building.

Additional Strengths

Training & Development Sourcing Management Performance Metrics Closing Presentation Skills

Business & Account Development

Account Executive Customer Service Cold Calling Problem Solving Organizational Skills Negotiating Skills Marketing

RELEVANT EXPERIENCE

Rollins (Orkin) Pest Control – Sales Executive 2010 - present

Generated annual revenue of $1.5 million in each year of employment.

Maintaining a 60% closure of sales with a 75% initial start rate.

As an inside sales representative I received and answered calls from customer accounts across the United States providing sales support in relation to client requests and/or questions.

I made outbound calls to create, develop, and maintain key relationships with dental professionals to diversify product lines within their practices.

Conducted account reviews on regular basis to evaluate and determine which products and services will satisfy the clients demand needs as well as the organizations objectives

Handle order entry while interacting live with a customer on the phone.

Supported and teamed up with Field Sales Reps, Finance, and Marketing teams to provide and maintain outstanding customer and sales service to our clients while growing our business.

Handled making outbound calls to clients to collect money owed for past due balances on accounts.

Responsible for processing credit card payments over the phone to ensure our company is paid in proper time.

Other functions include tailored proposals, negotiate contracts and price points for competitive bidding process. Work closely with installation team to ensure quality control and on time job completion.

Stuart Financial – Recruiting Specialist & Licensed Insurance Agent 2006 - 2008

Life and Health Licensed agent

Works in a team environment and focused on providing remarkable service

Applies product, industry and market knowledge to make recommendations

Provides accurate rate quotes and binding applications for insurance products

Coordinates and participates in special projects and committees

Focus on sales and direct contact with current and potential agents and customers

Uses multiple software systems to perform job duties

Effectively communicates with customers and associates over the telephone, in person and in writing

Evaluates potential new personal and casualty policies to determine risk and acceptability

Examines documents such as past claims to determine the types of limits of coverage to be provided

Ensures that company and agent concerns are met

Gained success by cold calling, emailing, and web browsing to solicit business interest.

Worked on projects and participated in meetings for sales/marketing campaigns..

Provided regional managers with licensed agents to build a network in the insurance industry

Conducted interviews and provided licensing for new and potential clients

Brooks Brothers – Shipping and Receiving Manager 2004 - 2006

Examine shipment contents and compare with records such as manifests, or orders to verify accuracy

Prepare packages with invoices, packing slips and shipping labels for UPS/FedEx/USPS pickups

Contact carrier representatives to make arrangements or to issue instructions for shipping of orders

Record shipment data, such as weight, or discrepancies for reporting or recordkeeping purposes

Call customers/clients when processing COD cash/money order to alert them of total charge and estimated delivery

EDUCATION Completion

B.S. Business Administration 2004

Livingstone College

TECHNICAL SKILLS

Michael Taylor **************@*****.*** 678-***-****

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