Customer Service Representative
Resume:
Tina Tran
**** ***** **, ****** ** *****
***.********@*****.***
EDUCATION:
Southern New Hampshire, Manchester, MN.
**** – present
Communications with concentration in Public Relations
Georgia State University, Atlanta, GA
2008 - 2014
Communications Psychology Major
EXPERIENCE:
Paramount Staff, Atlanta, GA 2014 – present
American Honda Financial, Alpharetta, GA
Customer Service Representative June 2015 – Present
Assisted customers with: regular payment processing, website errors, payment history reviews, registration through various states, lease assumptions, transfer of equity and total loss processes.
Assisted with conflict resolution between customers and dealerships, third party bank and insurance companies when it pertains to customers’ account status.
Customer Account Representative (Early Accounts and Mid Accounts) August 2014 – June 2015
Assisted customers in resolving accounts 5 – 59 days past due, analyze the risk of accounts and determined the best strategy of resolution, identified solutions for customers to remain current throughout life of loan.
Assisted customers with voluntary surrender processing at the request of customers.
File Clerk May 2014 – August 2014
Assisted Customer Service Representatives and Customer Accounts Representatives
customer’s files, handled mailroom tasks such as sorting and delivering mail, cross-trained new associates who took up the position.
New York Nails (Receptionist), Loganville, GA 2007 - 2013
Experience in extensive computer work, telephones, organizing/filling, booking and keeping track of appointments.
SKILLS:
Bilingual (Vietnamese and English)
Computer Proficiency with Windows and Mac/OS; Microsoft applications (Word, OneNote, Powerpoint, Excel) and Adobe Photoshop (7.0 and CS 6)
Michael Lowrie (Supervisor) (770) 773 – 6333
Mayra Perez (Co-worker) (770) 710 – 8836
Sue Pak (Co-worker) (404) 933 – 3490
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