Tina Tran

**** ***** **, ****** ** *****

470-***-****

acv04r@r.postjobfree.com

EDUCATION:

Southern New Hampshire, Manchester, MN.

**** – present

Communications with concentration in Public Relations

Georgia State University, Atlanta, GA

2008 - 2014

Communications Psychology Major

EXPERIENCE:

Paramount Staff, Atlanta, GA 2014 – present

American Honda Financial, Alpharetta, GA

Customer Service Representative June 2015 – Present

Assisted customers with: regular payment processing, website errors, payment history reviews, registration through various states, lease assumptions, transfer of equity and total loss processes.

Assisted with conflict resolution between customers and dealerships, third party bank and insurance companies when it pertains to customers’ account status.

Customer Account Representative (Early Accounts and Mid Accounts) August 2014 – June 2015

Assisted customers in resolving accounts 5 – 59 days past due, analyze the risk of accounts and determined the best strategy of resolution, identified solutions for customers to remain current throughout life of loan.

Assisted customers with voluntary surrender processing at the request of customers.

File Clerk May 2014 – August 2014

Assisted Customer Service Representatives and Customer Accounts Representatives

customer’s files, handled mailroom tasks such as sorting and delivering mail, cross-trained new associates who took up the position.

New York Nails (Receptionist), Loganville, GA 2007 - 2013

Experience in extensive computer work, telephones, organizing/filling, booking and keeping track of appointments.

SKILLS:

Bilingual (Vietnamese and English)

Computer Proficiency with Windows and Mac/OS; Microsoft applications (Word, OneNote, Powerpoint, Excel) and Adobe Photoshop (7.0 and CS 6)

Michael Lowrie (Supervisor) (770) 773 – 6333

Mayra Perez (Co-worker) (770) 710 – 8836

Sue Pak (Co-worker) (404) 933 – 3490

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