Customer Service Accounting

Summary

Skills

Experience

LATWON DAWKINS

**** **** ****** **

Washington, DC 20020

Ph: 202-***-****

*******@*****.***

Accomplished and energetic professional with a solid history of achievement in Off ice Administration and Accounting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Administrative, Customer Service/Support, Information Technology and Accounting.

Customer and Personal Service Accounting and Finance Administration and Management Time Management

Critical Thinking Computers and Electronics

Problem solving Active Learning

Communication (verbal and written) Microsoft and Office 365 Feb 2016 -May 2016

Washington, DC

IT Support Technician (Internship)

Tri-Tech Enterprises, Inc.

Properly and safely diagnose, resolve and document common hardware and software issues

Understand the basics of networking and security/forensics Install, configure and maintain devices, PCs and software for end users Assemble components based on customer requirements. Apply troubleshooting skills

Provide appropriate customer support

Understand the basics of virtualization, desktop imaging, and deployment Windows Server Administration Fundamentals

Oct 1994 -Dec 2013

Washington, DC

Insurance Agent/Office Manager

Discount Insurance Agency

Calculate premiums and establish payment method

Administrative tasks, such as maintaining records and handling policy renewals Contact underwriter and submit forms to obtain binder coverage Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Answer telephones, direct calls, and take messages Bookkeeping, and complete banking transactions

Compute, record, and proofread data

Education

Certifications

Compile, copy, sort, and file records of office activities Type, format, proofread, and edit correspondence and other documents Train other staff members to perform work activities Inventory and order materials, supplies, and services Mar 1993 -May 1993

Washington, DC

Event Administrator

University of the District of Columbia Office of Special Events Maintained computer and physical filing systems

Received, screened and routed incoming calls

Provided complete meeting support, including preparing materials and taking notes Review files, records, and other documents to obtain information to respond to requests

Prepare meeting agendas and attend meetings

Complete work schedules, manage calendars, and arrange appointments Washington, DC

Oct 2016

Certifications: Microsoft, Information Technology

Community College Preparatory

Certified in CompTIA A+ Help Desk. (IT)

Certified Microsoft Office Suite Specialist.

Fort Collins, CO

Jan 2013

Studied: Accounting and Finance

McKinley College

Accounting I

Accounting II

Managerial Accounting

Financial Accounting

Finance

Washington, DC

Jan 1994

Studied: Accounting/Finance

University of the District of Columbia

CompTIA A+ Help Desk via H.O.P.E. Project

Microsoft Office Specialist 2013 ( MS Word, MS Excel, MS PowerPoint, and MS Outlook) References available upon request

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