Technician Technical Support
Resume:
Vicky R. Scott
**** ***** **, *******, ** *****
574-***-**** ************@*****.***
QUALIFICATIONS:
Advanced written and verbal communication skills
Multi-level computer literacy educator
Library resources expert
Excellent attention to detail
Interpersonal skills with diverse groups
EXPERIENCE:
07/15-03/16 LaCasa Inc. Elkhart, IN
Assistant Properties Manager
Managing office operations and inquiries (calls, walk-ins, emails, mail-ins)
Maintaining database operations (Yardi)
Processing applications and assisting applicants with rental forms
Processing remote payments and collecting outstanding payments
Performing apartment tours
11/13-03/15 Elkhart Community Schools / Beardsley Elementary School Elkhart, IN
Library Media Specialist
Library instruction to 450 K-6 pupils weekly
Created lesson plans for K-6 students to learn the Dewey Decimal System
Instructed 3rd Grade ISTEP testing group (Success Program)
Classroom substitute K-6 limiting the need for external substitutes
03/13-11/13 Elkhart Public Library / Computer Services Elkhart, IN
PC Tech/Clerk – Computer Services/Personal Computer Center
Lead PC Technician limiting need for Network Technician calls
Ran staff email training (Outlook)
Instructed computer classes of 10-12 patrons per session (Word, Excel, One on One)
OverDrive account administrator support for EBook assistance
Authored Quick Start Guides for patron’s self-guided use
Maintained online event calendar updates
11/11-6/13 Indiana Tech University / Elkhart Campus Elkhart, IN
Academic Resource Specialist
Information Technology services for instructors and students
Audio/Video support (Polycom Videoconferencing Distance Education System)
Library and learning management system assistance (Blackboard)
Exam Proctor (CLEP, subject specific tests)
Student recruiting assistance
09/10-09/12 Anabaptist Mennonite Seminary / Church Leadership Center Elkhart, IN
Administrative Assistant to Church Leadership Center
Organized Continuing Education and Pastoral Care events including travel, lodging, and meals for speakers
Managed fundraiser database and student database (Raiser’s Edge, Moodle)
Form builder for event applications (Logiforms, Wufoo)
Manager of webinar hardware setup and technical support providing patient listening and assistance to computer novices (WebEx, join.me)
Founding member of the employee fitness program creating staff walking team
11/09-09/10 Elkhart Community Schools / Adult Basic Education Elkhart, IN
Adult Basic Education Computer Instructor
Computer skills instruction with 30 students weekly
Microsoft Office programs lessons in Spanish and English
07/06-12/08 Southwestern Michigan College / Fred L. Mathews Library Dowagiac, MI
Assistant Director of Library Services
Government Documents management cataloging the entire collection
Interlibrary loan management
Purchased and accounted for office supplies minimizing expenditures
Circulation and reference management
Alternate Audio Video Technician
Created and presented database instruction for Freshmen (ProQuest Research Library, WorldCat, Gale Virtual Reference)
Literacy program Community Liaison promoting literacy in Cass County Michigan
Wi-Fi technical support limiting Computer Technician calls
Authored procedures manuals for smooth employee transitions
09/92-07/06 Elkhart Community Schools / Pierre Moran Middle School Elkhart, IN
Library Paraprofessional
Library and Audio Video Technician services
Computer Lab Technician
Instructor for PLATO Reading Program
Math, Science and Technology Academy Computer Technician
EDUCATION & TRAINING:
2013 CLEP Test Center Administrator
2013 Technology LEU Awards in Overdrive Training
2012 State of Indiana Substitute Teacher Permit
2008 Internet and Computing Core Certification Authorized Instructor (IC3)
2008 IC3 Exam Proctor
2007 IC3 Certification
2005 Bethel College BS, Organizational Management
2003 Ivy Tech State College AAS, Computer Information Systems
PROFESSIONAL ASSOCIATIONS:
2008 American Library Association
2008 Alpha Kappa Alpha Sorority, Inc.
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