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Customer Service Administrative Assistant

Location:
San Antonio, TX, 78254
Posted:
August 04, 2016

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Resume:

JENNIFER R. NIX

**** ******* *****, *** *******, TX 78254

Mobile - 210-***-**** Email – acv025@r.postjobfree.com

QUALIFICATIONS SUMMARY

Effectively and efficiently manage several projects simultaneously and achieve progress in all.

Organized, technically competent, highly motivated, customer-service oriented and excellent communication skills (oral and written). Proficient in Word, Excel, Power Point, Outlook, FinNet, Yardi, Dynamix/Axapta (DAX), People Soft, Kenexa 2.0 and Taleo.

WORK HISTORY

March 2015-Present Administrative Assistant, HEB In-Store Leasing, San Antonio, Texas.

Support 3 In-Store Leasing Managers.

Execute all Lease Agreements and send appropriate memos out to tenants.

Manage Cypress Conference Room A, B, C, D, Patio Conference A and Patio Conference B calendars and request.

Initial point of contact for leasing information for all Texas Regions.

Screen incoming calls, voicemail, mail and emails in a timely manner.

Manage internal and external HEB Leasing website.

Manage Accounts Receivables report to maintain contact with tenants who are late payers by sending letters with invoice as well as following up with phone calls.

Update Leasing “bible” monthly with rent increase amounts as well as new tenants information, availability and maintenance information

Maintain Leasing Files

November 2011-March 2015 Administrative Assistant II, HEB Milk Plant, San Antonio, Texas.

Support 200 partners with payroll, benefits and perform full administrative duties.

Manage projects and processes independently as well as collect, compile and analyze information for inclusion in reports and presentations.

Screen, reply to memos, mail, emails and phone calls. Quickly and accurately shift attention between multiple tasks and information.

Collect, compile and analyze moderately complex data and information.

Manage expense reports for all leadership

Organized all plant events.

Setup interview, drug screens and submit background checks for all offered candidates.

Conduct New Hire Orientation in the Milk Plant.

Effectively and efficiently submit request for payment for received invoices.

Assist in inventory control for product received.

Manage multiple calendars for General Manager and Operations Leaders

Schedule travel as needed for air travel, hotel and rental car

February 2011–November 2011 Administrative Assistant I / Receptionist, HEB Automotive-Parkway Systems, San Antonio, Texas.

Fulfilled administrative duties. Screened and directed phone calls and mail.

Interacted with all customers and collected payments for all transactions.

Maintained a critical filing system for customers such as UPS, SAIA, Kimberly Clarke, Lone Star Bakery and Nissan Fork Lift.

October 2010–February 2011 Customer Service Representative, Aerotek Staffing Agency – United Health Care, San Antonio, Texas

Handled all incoming request for vision benefits.

Entered specific orders in for benefit holders and tracked orders accordingly.

September 2007-June 2010 Customer Service Representative, Avnet, Inc. San Antonio, Texas.

Entered customer orders using several software solutions to ensure accurate and timely deliveries of goods and services.

Monitored delivery schedules and product availability in support of customers.

Supervised incoming and outgoing shipments to ensure product availability and optimization of inventory.

Expedited emergency/critical orders. Coordinated stock and direct shipments to facilitate customer service.

October 2005-February 2007 Special Education Clerk, Travis Elementary School, San Antonio ISD, San Antonio, Texas.

Maintained student records and calendars for annual review and dismissal (ARD) meetings.

Monitored inventory of required forms and materials.

Created and maintained special education eligibility folders in accordance to policies, procedures, and practices.

Interacted with parents, teachers, and counselors and safeguarded sensitive information.

EDUCATION

Sidney Lanier High School, San Antonio, Texas – 2004

University of the Incarnate Word, San Antonio, Texas – Current



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