Customer Service Project Manager

SHAWN D. PERRY

* **** **** ********, ************ 19446 215-***-****

***********@*****.*** www.linkedin.com/in/shawndperry

SUMMARY

A meticulous and results-driven technical integration specialist, with a background in information technologies, support, customer on-boarding, global system implementation, data communication, and testing.

Leverages production, customer service, and technical knowledge to generate bottom-line results.

Utilizes best practices to identify key opportunities.

A forward-thinking producer, with a proven aptitude for exceeding goals to contribute to the success of an organization.

TECHNICAL PROFICIENCIES

Certifications: MQ, 2010, Java, 2010, AS2, 2009, XML, 2007, ANSI x12, 1995, UN EDIFACT, 1995

Technical Skills: Java, IBM Sterling Integrator Software Suite, Sterling Gentran, IIB, UNIX, Linux, DEC/EDI, Sterling Gentran, XML Spy, Edifecs SpecBuilder Suite, AS2 Server Software, IBM MQ, WINSCP and SFTP Protocols, Eclipse, SQL, HTTPS

PROFESSIONAL EXPERIENCE

PILOT FREIGHT SERVICES, Media, PA

Senior EDI Coordinator and Project Manager, January 2016 – Present

Manage, maintain, and oversee the Sterling Gentran servers. Manage and coordinate all EDI projects. Oversaw migration from older Gentran Server to a new server running the latest version of Gentran. Moved database to a dedicated server to increase performance. Established and implemented plan for redundant back up servers for failover. Increased performance on servers by over 800% be redesigning sessions on server. Migrated all third party ftp setups to Gentran mailboxes to run natively in Gentran to increase communication efficiency by over 400%. Developed reporting and monitoring tools to better manage and control EDI transmission failures and alerting mechanisms.

BDP INTERNATIONAL, Philadelphia, Pennsylvania

Senior Integration Specialist, 2000-December 2015

Integrated new and current customers to company’s Web and legacy-based systems, utilizing JCAPS 5.1.3, Sterling Integrator, IIB, DEC/EDI, and other middleware software. Created JCAPS domains while managing troubleshooting software issues with Oracle support. Developed and deployed projects. Reset software components when necessary. Oversaw requirements, design, and development of robust enterprise-class integration framework to support short- and long-term system rationalization goals. Ensured designs were rooted in sound SOA best practices to support modular integrated design concepts. Provided technical leadership throughout organization.

Created data communication alternatives to save company $30,000 monthly in data communication charges.

Established build integrity, as well as designing and configuring IBM integration software, to enforce build standards and policies across application life cycle.

Coordinated with team of consultants, business resources, and developers to ensure new global import entry system was live and met business needs.

Assisted in designing and architecting global system to connect all internal back-end systems with every carrier worldwide to work through single integration solutions.

Developed company-wide internal XML message standardized structure to meet all business needs and requirements for internal messaging solutions.

Worked with application development team to understand functionality requirements and provided solutions to meet requirements. Ensured solutions for customers and business needs to transmit correct data.

Integrated many customers within deadlines and under budget. Provided integration solutions to meet or exceed customer expectations.

Devised, documented, and enforced integration standards across system tiers through collaboration and design.

DATAMIX, Plymouth Meeting, Pennsylvania

EDI Specialist, 1996-2000

Oversaw on-boarding of new customers. Assisted with setting up EDI software. Provided customer support through phone and on-site forums. Assisted software developers with software design and testing. Worked with government organizations to understand and implement new standards and requirements as they were released. Helped customers to ensure they were meeting strict government standards when soliciting bidding transactions.

ADDITIONAL EXPERIENCE

SUPPLY TECH, Ann Arbor, Michigan, EDI Customer Support Specialist, 1992-1996. Provided phone support for customers in automotive, retail, and government industries. Guided customers based on technology sold.

EDUCATION

EASTERN MICHIGAN UNIVERSITY, Ypsilanti, Michigan, Bachelor’s, Computer Science, 1993

WASHTENAW COMMUNITY COLLEGE, Ann Arbor, Michigan, Associate’s, Computer Science, 1991

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