Customer Service, Sales and Team Leadership

Eric Lee

**** ***** ******* ** • Houston • TX ***90

Cellular 832-***-**** • Home • ***********@*****.*** SUMMARY OF QUALIFICATIONS

Creative, detailed oriented professional demonstrating broad ranging achievements and knowledge within diverse spheres of the telecommunications industry encompassing Mobile broadband, wireless, customer service, Mobile software and retail sales. Combines strong hands on competencies and innate leadership, interpersonal, management and communication skills with a vivacious, friendly personality., integrity and hard work within vital life ethos.

• Telecommunications Technology • Exceptional Interpersonal Finesse

• Process & Performance Optimization • Concurrent Project Management

• Problem Resolution & Troubleshooting • Budget Administration

• Sales Team Training & Team Leadership • Flexible, Creative & Fun EXPERIENCE

T Mobile USA • Houston, TX • 2007 to Present

Retail Sales Lead

Oversaw staff of five sales associates, maintaining schedules, performing evaluations, and conducting training sessions. Accountable for stores' overall look and driving store sales in addition to managing in store visual merchandising.

• Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations

• Forecasted sales, developed inventory models, identified sales trends and opportunities, coordinated special projects, and monitored retail outlet productivity

• Analyzed and selected target opportunities

• Accurately handled cash and deposits

• Experienced in merchandising, customer relations, and retail sales management

• Assisted vendors in the development of channel and end user marketing programs Gamestop • Houston,TX • 2003 to 2007

Manager

Ensured that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This included answering questions and assisting with product selection, purchases, and returns. Ensured that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervised up to 5 or more Game Advisors by planning, organizing, and delegating work.

• Ability to work alone and unassisted for entire shifts.

• Possess strong customer service skills including clear verbal and written communication skills.

• Expert verbal and written communication skills

Home Depot • Houston,TX • 2003 to 2004

Sales Associate

Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs

• Utilized all relevant sales tools to drive profitable growth (Forklift, Reach Truck, Electric Pallet Jack)

• Leveraged on line resources, tools, and peer knowledge to self train

• Offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase

EDUCATION

Westfield High • Houston, TX • 2003

H.S. Diploma

Contact this candidate