Sharon A. Hintz, SPHR

**** ******* ****

Lake In The Hills, IL 60156

Mobile: 847-***-****

acv00s@r.postjobfree.com

SUMMARY

Strategic, analytical, hands-on Human Resource Professional with proven ability to lead and implement human resource initiatives and strategies. Successful business partner that builds strong relationships and leads organizational change. Proven success working in diverse industries including Consumer Packaged Goods/Food Service/Manufacturing, Financial Services and Electronic Manufacturing. Clients have included non-exempt call centers and processing centers, IT groups, business professionals, sales professionals, engineers, executives and management staff. Expertise in the areas of Strategic HR Leadership, Employee Relations, Performance Management, Talent Management, Policy Development and Administration, Staffing, Payroll and HRIS. Accomplishments Include:

•Successfully accepted and managed increased HR responsibilities without additional staff

•Led, defined, implemented and oversaw human resources strategy, policies and activities for all of Westell Technologies, Inc., a publicly traded company

•Led HR due diligence and integration activity for multiple Westell acquisitions

•Managed international HR issues with specific focus in Ireland, England, and Canada

•Provided leadership to client groups in all aspects of legal compliance, as well as business and people issues

•Partnered with management on organizational re-design including position evaluation and the resulting reductions in force

•Developed Summer Intern Program for ConAgra Foods Enterprise Logistics Division

•Created and implemented various programs within business sectors such as Attendance Policies, Incentive Plans, Production and Quality Guidelines resulting in sizeable productivity and expense improvements

WORK EXPERIENCE

WESTELL TECHNOLOGIES / CONFERENCE PLUS, INC. – Electronic Equipment Manufacturer / Conferencing Service Provider

Westell Technologies, Director of Human Resources (June 2009 – Present)

Conference Plus, Inc. Director of Human Resources (March 2008 – May 2009)

Conference Plus, Inc. Senior Manager of Human Resources (December 2007 – March 2008)

Conference Plus, Inc. Human Resource Manager (July 2006 – December 2007)

•Responsible for HR portion of Due Diligence review process and multiple company integrations

•Created programs to unify the different divisions, including a new Employee Handbook and one set of Employee Benefit Plans

•Led Benefit Plan modifications for all of Westell Technologies, Inc.

•Modified Westell’s HR policies and procedures to ensure appropriate programs and legal compliance

•Partnered with management to implement cost saving measures including policy changes and reductions in force

•Participated on 401(K) Committee and administered 401(K) Plan, including 401(K) Plan merger

•Managed Sales Commission programs and Short Term Incentive Bonus Plans

•Conducted benefit dependent audit resulting in reduction of 6.1% of dependents

•Implemented new HRIS, including Employee Self Service, and Manager Self Service including benefit enrollment

•Upgraded Payroll System to allow for Web supported services and electronic paystubs, resulting in cost savings

•Created new Competency and Results based Performance Review process providing consistency across organization

•Identified policies & programs inconsistent with “Employer of Choice” philosophy and led cross-functional management team responsible for redefining programs

•Created On-Boarding Program focused on improving retention for hourly employees within their first 9 months of tenure

•Identified concerns surrounding Award Programs and led cross-functional management team responsible for making recommendations and implemented improvements

•Partnered with Operations and Training Departments to create Management Development Training sessions

•Managed TL9000 responsibilities as they pertained to employees

CONAGRA FOODS, Enterprise Logistics – Transportation & Warehousing, Information Technology and Marketing (August 2004 – June 2006)

Manager, Human Resources (August 2005-June 2006)

Sr. Human Resource Generalist (August 2004 – July 2005)

•Coached management on, evaluated and summarized reduction in force preparation activity for Enterprise Logistics positions in multiple locations

•Led Talent Management (talent/succession planning) process for Enterprise Logistics and Information Technology

•Responsible for Affirmative Action Analysis and Plan

•Developed and presented turnover analysis for Senior Leadership Team

•Managed compensation process for areas of responsibility to include equity/promotional assessments; job description creation/updates/analysis and merit program execution within budgetary guidelines

•Managed and audited multiple bonus plans for Enterprise Logistics and Information Technology

•Coached and managed annual performance review process for Enterprise Logistics

•Evaluated and matched Enterprise Logistics positions for placement in ConAgra’s Job Library

•Partnered with other HR managers and functions to identify, develop and deliver projects

•Managed and developed internal and external resources, promoting the delivery of effective Human resources services

•Collaborated with other departments to ensure consistent application of policies and procedures and access to available training and development opportunities

•Trained managers and employees on HR programs, changes and procedures.

•Led ConAgra Foods recruiting team for University of Illinois, Champaign/Urbana

•Recruited for and supported Supply Chain Associate program developed to generate future leaders

•Responsible for two direct reports

ZURICH LIFE / BANK ONE – Human Resource Generalist (1994 – August, 2004) Bank One purchased the Zurich Life insurance companies in 2003. EEO/ER Manager (HR Account Executive), 2003 – August, 2004

•Developed management reports (retroactive increases, performance review rating distribution and completion, lost compensation due to terminations) that resulted in significant timeliness and completion improvements

•Coached management to implement staffing alternatives (transferring employees, creating a furlough program, modifying part-time status, obtaining help external to the unit, challenging processing 'norms') that resulted in higher staff utilization and fewer position eliminations

•Coached managers through EEOC, FLSA, ADA and FMLA situations resulting in fewer employee claims

•Counseled management on employee issues and developed performance strategy resulting in improvement or termination

•Counseled employees and assisted them in developing solutions contributing to a reduction in turnover

•Consulted on staff reductions ensuring legally appropriate selection, no challenges to date

Senior Human Resource Consultant, 2000 – 2003

•Reduced Zurich Life’s posting costs (by 50%) by proactively searching out a Zurich Group Monster contract

•Built compensation structure for the new Zurich Kemper Life ensuring pay equity and driving the new culture

•Implemented new electronic job posting system resulting in a cost-effective way to recruit candidates

•Participated in best practice team for Zurich North American companies producing cohesive and cost-effective policies and programs for the Zurich Group

•Challenged assumptions and pursued their re-evaluation (for example, service level metrics) resulting in new staffing models for areas within Service Operations

•Led Zurich Life Handbook development providing a legally and culturally appropriate document

•Worked on HRIS teams (ADP Products: EV2, CSS HRizon, BenX, eTime) resulting in timely, cost-effective and accurate conversions

•Responded to and investigated workplace allegations such as employee theft, harassment, and discrimination cases and brought them to closure

•Conducted exit interviews and proactively addressed issues such as the implementation of pre-employment testing

•Responded to EEOC claims (all with successful resolution)

Human Resource Consultant, 1994-2000

•Market priced positions at all levels ensuring pay equity and a balanced compensation program

•Completed salary surveys, both formal and ad hoc to secure appropriate pay data

•Communicated and administered incentive plans

•Created "Total Compensation Plan" encompassing all compensation and benefit programs for Zurich Life for presentation to Zurich Financial Services (parent company)

•Recommended plan development changes for merging companies (Zurich Life, Kemper Life, and Kemper Financial Services)

•Coordinated Zurich Life's 401k plan transition to an automated voice response & daily valuation system Interviewed applicants for various positions (hourly and salaried) throughout the company

•Communicated offers and rejections to candidates, negotiated packages

•Implemented applicant testing plan; analyzed success in position versus test score

EDUCATION/ASSOCIATIONS

Masters of Human Resource Management (with Distinction), Keller Graduate School (DeVry University), Chicago IL;

Bachelor of Arts, Marquette University, Milwaukee WI;

CCP, Certified Compensation Professional

SPHR, Senior Professional Human Resources Member

SHRM, Society of Human Resources Member

Certified in PeopleSoft HRIS system, including Report Generation

Proficient in HRIS and Pay systems (PeopleSoft, ADP’s HRB, and ADP’s PayEx, including Report Generation), Microsoft Office Products, Lotus Notes

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