Customer Service Representative

Eneida Sharpe

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PROFESSIONAL EXPERIENCE

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Temporary Work

Clerical

Customer Service

HR assistant

Alpha Therapeutic Solutions

HR Office Assistant

2/14 to 7/14

• Performed filing duties for the HR department.

• Responsible for opening the office daily.

• Maintained files for nurses and other employees, updating licenses, certifications etc.

• Answered phones and maintained applicant files securely.

• Responded to and sent emails to prospective clients and candidates.

• Worked within MS Outlook for internal and external communications.

• Utilization of MS word and Excel.

• Made and average of 70 calls daily to facilities in need of healthcare professionals and Monster, Indeed and CareerBuilder for leads.

• Scheduled appointments with healthcare professionals responding to employment ads placed by the company.

• Interviewed prospective healthcare professionals determining their desired pay rate and checked credential validity.

• Assisted management in researching additional advertising venues.

EYEKING, Plainview, NY

Customer Service/Warranty Specialist

2010 – 2013

• Implemented knowledge of warranty strategies, business administration, and warranty claims processing.

• Coordinated the delivery of orders to eyeglass distributors.

• Answered warranty inquiries.

• Receiving of merchandise to exchange under warranty.

NEAL CONSTRUCTION, Raleigh NC

Administrative Assistant

2007 – 2010

• Managed and maintained schedules.

• Prepared invoices, reports, memos, letters, and financial statements.

• Read and analyzed incoming memos, submissions, and reports.

• Distributed incoming correspondence including faxes and email.

• Prepared responses to correspondence.

• Performed general office duties such as ordering supplies.

• Transcribed agendas and minutes of meetings.

• Made travel arrangements for executives.

CABLEVISION, Melville, NY

Customer Service Representative

2001 to 2007

• Troubleshooting, resolution of inquiries or problems with cable service/equipment.

• Handling of subscriber cable service and billing issues.

• Provided information of features, prices, and packages of cable products.

• Followed up on customer request or questions.

• Training and coaching of new customer service representatives.

HENRY SCHEIN, Melville, NY

Customer Service Representative

1992 to 2000

• Handled customer service, shipping, and billing issues or inquiries.

• Provided product information regarding products.

• Training of new customer service representatives.

• Assisted with the compilation of customer service department training manual.

AUTOMATIC DATA PROCESSING [ADP], Melville, NY

Payroll Clerk

1988 – 1991

• Responsible for preparation of small business payrolls.

• Created payroll reports.

• Transmitted data for payroll processing.

• Made tax withholding and deduction changes as requested.

• Prepared liability payment request for employee benefits, garnishments, and levies.

EDUCATION

St. Joseph’s College, Patchogue NY

• B.S. in Organizational Management

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