Customer Service Representative
Resume:
Danielle Switzer
*** ********* ***. ******** ** 26501
*****************@*****.***
Objective:
To obtain a position within the business. I would best benefit the organization as someone who is reliable and provide a consistent performance. I am very task oriented and have strong attention to detail.
Experience
March 2015-Present Tablet Press Operator
Mylan Pharmaceuticals
As a tablet press operator I have become more observant to the results of what I am doing.
Responsible for operating three different types of tablet presses. Setting up products on tablet presses and be able to perform machine set ups to change different punch sizes. Must be able to effectively perform weight checks and check for texture of tablet and perform test for hardness and thickness.
January 2013-March 2015 Customer Service Representative
AOC Solutions
As a Customer Service Representative I have become very proficient at doing what needs to be done. I am able to be very pro-active and treat each task in a positive manner.
I handled inbound and outbound calls with clients assisting them with their websites. I also helped develop the websites so that the client obtained the optimum results they were looking for.
Frequently used Excel to develop spreadsheets consisting of charts and comparisons. Also created agendas before the calls and meeting minutes after, and distributing to those involved.
2011-2013 Coordinating Center Associate
United BioSource 200 Pinecrest Plaza. Morgantown WV 26501
The primary responsibilities I had was handling inbound/outbound patient, physician and physician advocate inquiries. I would enter patient and, physician information into our system, and maintain inquiry documentation, applications/mailers/orders/enrollment forms for new patients; report any allergy, adverse events or duplicate therapy warnings to the appropriate group(s).
I had to have working knowledge of the program guidelines, medication, or disease related to the specific program My daily activities would shift from customer service to data entry based on work volume.
2008-2011 Customer Service Representative/ Coach
TeleTech 5000 Greenbag Rd. Morgantown WV 26505
As a Customer Service Representative I began my development with communication. Early on in the position I found myself starting to notice verbal cues in conversations. This made the job more convenient because I knew the customers demeanor based off the tone in their voice.
I also learned how to manage multiple metrics that I could impact and would impact the site as well. Some metrics were easy, such as attendance. And others took more effort and call handling skills.
In 2010 I was promoted to a coach where I was entrusted to handle calls that had escalated. This could have been from upset customer to just a difficult problem. There I would also train associates on how to address the upset callers. Also I trained them on probing questions and how to uncover the true issue.
Skills
Attention to details
Multitasking and Prioritization
Interpersonal skills
Proficient in Microsoft Office
Education
05/31/2008 Morgantown Beauty School
05/31/2007 Preston High School Kingwood, WV
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