Customer Service Manager
Resume:
Angelia Bailey
Pueblo, CO 81007
541-***-**** Cell
EMPLOYMENT
Vigil’s & Smith’s One Hour Heating & Air Conditioning 9/14 – Present
Administrative Manager
Perform all facet of daily duties needed to run business proficiently. Process all phases of the
day-to-day general accounting and finance operations; to include and up to financial statements by the 10th of the following month. Handle a wide variety of daily, weekly and monthly functions including A/P, A/R, banking, prepare and processes payroll. HR duties as needed.
Coordinate with an outside accountant for tax returns preparation, have a strong relationship with vendors as well as excellent customer service resloutions.
Office Manager/Accounting, Douglas Contracting Corp./DCCI, LLC 8/2012
Perform all facet of daily duties needed to run business proficiently. Process all
A/P, A/R, banking, prepares and pays all payroll taxes weekly and quarterly taxes
workers compensation issues, HR duties. Provide support and assistance to other
departments. Supervise accounts receivable department. Collections,
government paperwork needed to send and receive shipments of products
from overseas and into country. Provide support of basic computers usage
and upgrades (i.e., update software).
Office Manager/Accounting, Spirit River Flies 2/2012
Perform all facet of daily duties needed to run business proficiently. Process all
A/P, A/R, banking, prepares and pays all payroll taxes weekly and quarterly taxes
workers compensation issues, HR duties. Provide support and assistance to other
departments. Supervise accounts receivable department. Collections,
government paperwork needed to send and receive shipments of products
from overseas and into country. Provide support of basic computers usage
and upgrades (i.e., update software).
Office Manager/Bookkeeper, Diamond Power Equipment 2008-2011
Perform all facet of daily duties needed to run business proficiently. Process all
Payroll, P/R taxes, workers compensation, HR duties, A/P, A/R and banking for two companies. Provide support and assistance to other departments as needed (i.e., customer service (front counter sales/parts/service), purchasing, shipping and receiving) Provide support of computers (i.e., update software and how to use program(s) correctly and efficiently).
Payroll/HR Assistant, North River Jet Boats 2003-2007
Process all semi-monthly payrolls for six businesses in three states (California, Washington and Oregon), approximately 250+ employees. Prepare and pay all payroll taxes weekly and quarterly taxes for all three states. Process all garnishments, child support paperwork and wage differentials. Put together new employee files and input into software programs and all other files were applicable; as well as terminations, keep track of vacation accruals, training program.
Human Resource Administrative Assistant, Redding Rancheria 2000-2003(Tribal Government)
Provide administrative support and assistance to the Human Resource Department with all facets of employment; advertising for job openings, processing and screening employment applications, facilitating candidate interviews, conducting reference checks and making appropriate job offers.
Assist in administration of FMLA, Workers Compensation and Cobra Compliance. Supporting employee programs and activities, while ensuring proper implementation of all applicable laws, rules and regulations pertaining to them. Coordinate all recruitment activities; work with managers and personnel committee to advertise, screen and interview for open positions and new hire orientation. Participate in various committees. Maintains personnel forms and files, prepares, forwards, and follows-up on appraisal forms for completion, file retrieval system and personnel data. Acts as an advocate for both employees and management; interfaces with all employees; regularly communicates to management appropriate concerns or needs to be addressed. Coordinates and processes all post-job offer physical assessments, background checks, employment testing.
Angelia Bailey
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follows-up on appraisal forms for completion, file retrieval system and personnel data. Acts as an advocate for both employees and management; interfaces with all employees; regularly communicates to management appropriate concerns or needs to be addressed. Coordinates and processes all post-job offer physical assessments, background checks, employment testing.
Performs benefits administration to include communication with benefit vendors, monthly vendor billing reconciliation, claims resolution, change reporting and communicating benefit information to employees, including annual open enrollment. Assist in annual salary administration with regard to job analysis studies, job descriptions, salary ranges/grades and salary increases, and maintains strict confidentiality with all data and information.
Accounts Payable/Receivable and Payroll, Redding Rancheria
Maintain payment processing for goods and services in a timely manner with good vendor relationships. Assure correct invoice amounts are paid according to policy and procedures. Reconcile vendor statements monthly. Input accounts payable data and receiving data into the accounting system. Prioritize and process payments to vendors. Maintain vendor files in an orderly and current fashion. Assist employees and procurement personnel with ordering, procedures and check requests. Assist purchasing with account questions or issues, advising of back orders, cancellations, etc. Receive process and deposit cash receipts. Prepare all inter company and internal invoicing for
the Tribe, reconcile monthly. Receive goods & supplies and process receiving documents by purchase order number and maintain receiving files. Process bi-weekly payroll (from 150 up to 300 employees) and maintain related files. Proof time cards for accuracy and compliance; input data into payroll system, transmit accurately and timely. Maintain employee files (paper and automated) related to vacation, sick leave balances and compensation balances. Prepared and deposited daily bank deposits.
SKILLS
Microsoft Word 2010 & XP, Excel, Fundware (Accounting Program), MIP, ADP (payroll system), Navigator, QuickBooks Enterprise 2012, Chapter 7-13 Legal Software (Bankruptcy program), Peachtree, SuccessWare software for HVAC business, 10-key by touch, 55-60 wpm typing, multiple line telephone systems, Fax & Copier proficiency.
CERTIFICATIONS
Ed2Go – Roseburg, OR – Accounting Fundamentals
Rockhurst University Continuing Education Center -Mastering Microsoft Excel & Advance Excel for Power Users
CPE Sponsors – Cobra Compliance
NASBA CPE – The Indispensable Assistant
University of Oklahoma – Wellness & Spirituality X Conference
EDUCATION
Flathead High School – Kalispell, MT
Shasta College-Redding, CA
REFERENCES
Carolyn Ogilvie 530-***-**** work 530-***-**** cell 30 years
Tony Repko 530-***-**** cell 30 years
Evelyn Pascho 541-***-**** 4 years
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