Customer Service

Michele Kreuter

**************@*****.***

941-***-**** (mobile)

Yulee, Florida

Customer service and sales professional with 30- year background in fast paced customer service environments. Knowledgeable and skilled in management of people and processes. Interested in pursuing a challenging career that utilizes my strengths in customer satisfaction and sales.

WORK EXPERIENCE

Guest Services Representative/Night Audit

April 2015 - present

ALoft-Starwood Hotels Jacksonville, FL

Front desk role including- ensuring a superior customer experience, selling guests on upgrades and refreshments, bookkeeping and balancing accounts, nightly audit reports, resolve guest complaints and overnight issues that may occur.

Guest Service Representative/Night Audit

August 2010 - April 2015

Courtyard By Marriott Jacksonville Beach & Sarasota, FL

Front desk role including- ensuring a superior customer experience, selling guests on upgrades and refreshments, bookkeeping and balancing accounts, nightly audit reports, resolve guest complaints and overnight issues that may occur.

Front Office Manager/Night Audit

January 2008 - June 2010

Hawthorne Suites Louisville, Kentucky

Hotels and Lodging

Management role, duties included- ensuring a superior customer experience, setting and maintaining revenue goals, scheduling of staff, covering shifts for absent employees, completing employee reviews, bookkeeping and balancing accounts, nightly audit reports, resolve guest complaints. Communicate with maintenance and housekeeping staff, coordinate marketing efforts.

Restaurant Manager

July 1997 - September 2007

Snuffy's Malt Shop Roseville, MN

Restaurant/Food Services

Management role ensuring a superior customer experience, setting and maintaining revenue goals, scheduling of staff, covering shifts for absent employees, completing employee reviews, bookkeeping and balancing accounts, resolve guest complaints. Communicate with front and back of house staff, ordering of inventory, cash management.

EDUCATION

Associate Degree- Travel and Tourism, Business

National College St Paul, MN

Vocational, Hotel and Restaurant Management

Ashworth College Online

Skills

Strong Communication Skills

Multi-Tasking

Prioritizing

Strong Work Ethic

Management of younger demographic employees

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