Customer Service

Delois E. Walton

**** ******* **** ******, ** ***14

678-***-**** - *******@*****.***

Customer Service & Office Management

More than 20 years successful experience in Customer Service & Office Management with recognized strengths in account maintenance, problem-solving & trouble shooting. Supports staff and planning /implementing proactive procedures and systems to alleviate problems before they can happen. Strong commitment to deliver timely, accurate and quality results. Disciplined and honest when dealing with people from diverse backgrounds. Detailed-oriented and resourceful in completing projects. Highly Motivated, Versatile, Dedicated, Loyal, Organized and Excellent Team Builder.

Office Manager & Leadership

* Supervise a team of 8 - 12 employees.

* Participated in discussions and decisions regarding process improvement.

* Travel to several different states to open offices and train new employees on company processes.

* Work with different departments to complete task in a timely manner.

* Experience in performing as a liaison between team members and other departments to include executive office at all levels.

* Discussions backed by solid research, comparisons and actual work environment reports.

* Promoted to Team Leader in less than 1 year of hire date.

* Created training manual for the department and introduced it to corporate.

* Responsible for scheduling employees for the work week.

* Created security procedure for customer documents within the branch.

* Ensure building is maintained inside and out.

* Order all supplies used for all aspects of the office.

* Research and order any equipment needed.

Customer Service

* Greet customers and assisted as needed.

* Set up appointment date and time for customers.

* Process both incoming and outgoing calls on a multi-line switchboard.

* Contact customer to ensure service received from company was acceptable.

* Made follow up calls to collect payment and update system of any issue customer may have with making timely payment.

* Provide customer service for external and internal contacts on various issues, meetings, billing, scheduling, payroll, record keeping.

Business Finance Operations

* Worked in the both accounts payable and accounts receivable.

* Assist in the payroll department entering time for bi-weekly payroll.

* Input large volume of invoices in payable system monthly in order to generate check weekly to be sent to vendors using Wachovia bank on line system.

* Reconcile vendor statements for both overpayment and credit memo.

* Applied cash from check remittance in an accurate and timely manner using Quickbook system.

* Administer and maintain corporate expense reports in people soft and QuickBooks systems.

* Worked closely with accountants, sales manager to ensure payments are applied correctly and invoices are keyed for customers.

* Supervised the disbursement of funds for loans. Manager company expense reports and bank cards for accuracy.

* Generate general ledger monthly for the accounting department.

Skills

Avimark

Data Entry Touch - 10-Key

QuickBooks System Accounts Receivable and Accounts Payable

Peoplesoft System - Accounts Payable and Accounts Receivable

Multi-Line Switchboard

Education

Oakland University

Detroit College of Business

Flint VO-Tech

Certifications / Seminars

Skill Path Seminars - Conflict Management Skills for Women

Fred Pryor Seminal - How to Supervise People

Dale Carnegie - Powerful Communication Skills

William D. Hitt - Supervisor Training: Leader/Manager Workshop

Peggy Doolittle - Stress Management: Time Management and Goal Setting

References provided upon request.

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