M a r i e C u n n i n g h a m

Middleton, MA ***** 978-***-**** acuzrr@r.postjobfree.com

Summary

Dedicated operations professional with expertise in project management, online media, marketing, corporate education and software training, website production, digital content management, client solutions and creative services who offers distinctive organizational and analytical skills with a versatile problem solving and detail-oriented work ethic

Work History

CONSULTANT/FREELANCE 2013 to present

Interactive Production Quality Analyst; Sales Operations

Test large volume print and electronic image document delivery, automation, e-commerce, contract and license operations and applications to analyze workflow and channel outreach, offer innovative solutions to support diverse resource management and heighten the end user experience, product branding and business development

ZIFF DAVIS ENTERPRISE, Topsfield, MA 2006 to 2012

Project Manager, Client Services (Integrated digital media, Internet marketing and database services)

Managed project intake and online operations of digital lead generation, email marketing and microsite campaigns launched on Web Buyer’s Guide (WBG), a comprehensive online directory connecting marketers with buyers

Supervised client service team in uploading web assets such as white papers to the extensive WBG Resource Library and overall managed the digital content, documentation and vetting strategy related to demand generation campaigns

Launched 25+ lead and email nurture projects per week while simultaneously monitoring live program performance to analyze forecast/leads lost and make revisions to optimize promotional engagement/organic search conversions

Produced and maintained customized websites on time and coordinated development from kick-off to delivery with cross-functional sales, editorial, creative, web development and offshore IT teams to establish design, compile modular features, test landing page mockups on stage/live servers while communicating status to stakeholders

Priced cost per lead requests based on channel capacity, assets, custom questions/selects to filter qualified sales leads

Tracked Salesforce.com pipeline for upcoming projects to prompt sales team and accelerate campaign launches, generated financial reports for analysis, approved project data integrity and reconciled revenue with business group

MILAGROS and COOL JEWELS, both of Newburyport, MA 2004 to 2005

Manager/Business Associate (International jewelry, clothing and folk art retail stores)

Explored option of opening a small business/buying out a retail operation by working within two specialty retail stores

Managed business operations, product purchasing and merchandising while providing exceptional customer service

SAP AMERICA, Waltham, MA 1997 to 2003

Senior Training and Education Manager (Global software company)

Coordinated logistics to ensure the efficient daily operation of a 16-classroom corporate software education center

Received 3 Recognition Awards for Excellence from SAP North America Educational Services: 12/00, 10/01, 4/02

Managed SAP’s Training and Event Management database to plan, monitor and revise course schedules based on resources, enrollments, pre-bookings, waitlists and coordinated teaching assignments for 20+ regional instructors

Organized additional off-sight and in-house client specific events and SAP’s internal new hire/boot camp programs

Assisted Education Director in all projects including reporting and analysis of attendance/classroom utilization, course evaluations, instructor activities, departmental expenses and revenue to enhance center development

Wrote and designed marketing material for training promotions, upcoming events and student incentives

REUNION PRODUCTIONS, INC., Watertown, MA 1993 to 1997

Marketing/Production Coordinator (Educational and corporate film/video production company)

Interviewed and hired freelance production staff, scheduled casting sessions/callbacks, researched set locations and sources for stock footage, screened music, coordinated equipment rentals and acquired and/or created props

Conducted client meetings and acted as liaison for the creative team during the 3 production phases

Wrote project proposals, press releases, sales correspondence and designed layout for marketing/mail campaigns

SOCIAL SERVICE CENTERS, INC. Lexington, MA 1988 to 1993

Program Manager (Non-profit residential human service agency serving developmentally disabled adults)

Established program and operated a 24-hour staffed clinical residence for adults with behavioral difficulties

Managed logistics of staff/client schedules, record keeping, account budgeting, supervised direct service staff, wrote goal oriented programs and progress reports and coordinated psychiatric, medical, behavioral, language evaluations

Education

BOSTON COLLEGE, Chestnut Hill, MA 1991

Graduate School of Clinical Social Work

UNIVERSITY OF MASSACHUSETTS, Amherst, MA Bachelor of Arts, 1988

Double Major: Psychology; and Human Development in an Industrial Society (BDIC Program)

Software

Microsoft Word, Excel, Access, PowerPoint, Outlook, Content Management Systems (CMS), Oracle, SAP, Salesforce, JIRA, Eloqua, Omniture, DevTrack, QuarkXpress, Adobe Audition, Illustrator, Photoshop, numerous databases. Interned at The Art Department, Waltham, MA to hone proofreading, page layout and electronic illustration skills

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