Spa Manager/Director
Resume:
Mobile: 003***********
Email:******.***@*******.***
Skype: isavieira70
Nationality: Portuguese
Driving licence
Isabel Ruth Bento Reis Vieira
Skills/Abilities
Spa Manager qualification gained from Algarve College in Portugal.
Managing and coordinate a team of 5-10 therapists.
Experience of working in a multicultural environment
Stock taking and assembling of merchandise into category by date of expiration
Develop spa service menus and wellness programs
Develop and perform comprehensive and innovative training and team development programs for all positions and areas of the operations
Professional – Keeping up to date with company regulations, rules and training
Outgoing personality – welcoming, always polite, with professional attitude
Organizational skills, organizing daily routine
Ability to negotiation, enthusiasm, perseverance, assertiveness, leadership, planning and organization.
Financial Management with responsibility for cash flow, credit and collection.
Career history
Dates 12/10/2014 – 7/02/2016
Occupation or position held: Spa Manager
Main activities and responsibilities: Full time management.
Name and address of employer: (most recent employer hidden for confidentiality)- United Kingdom, 5 Star Hotel & Spa.
Dates 24/02/2014 – 20/08/2014
Occupation or position held: Product Knowledge Trainer
Main activities and responsibilities: Face & Holistic Therapies.
Name and address of employer: Canyon Ranch SPA Club, Las Vegas, Arizona.
Dates 13/12/2012 – 21/12/2013
Occupation or position held: Assistant Manager.
Main activities and responsibilities: Front desk and Administration activities.
Name and address of employer: Luthan Hotel & Spa, Saudi Arabia.
Dates 26/01/2012 – 26/10/2012
Occupation or position held: Body and Face therapist.
Main activities and responsibilities: Massage therapies and Facial treatments. Front desk and reception activities.
Name and address of employer: Steiner Leisure USA & worldwide. Princess Cruises.
Dates 26/04/2011 – 21/10/2011
Occupation or position held: Product knowledge Trainer.
Main activities and responsibilities: Massage therapies and Facial treatments.
Name and address of employer: W Hotel & Spa in Barcelona, Spain.
Dates 11/03/2010 - 30/03/2011
Occupation or position held: Body and Beauty Care Product Manager Trainer.
Main activities and responsibilities: Hydrotherapy, Thalasso, Hammam and Turkish Hands, nails, feet, face and body therapies.
Name and address of employer: IEFP – Lisbon, Portugal.
Type of business or sector: Training (giving lessons 2 times a week), in Portugal.
Dates 01/09/2006 - 30/09/2009
Occupation or position held: Beauty Manager
Main activities and responsibilities: Management in a five-star deluxe resort
Name and address of employer: Beauty Place at Quinta do Lago, Algarve Portugal.
Type of business or sector: Day Spa.
Education and Qualifications
Date 10/04/2014 – 22/04/2014
Title of qualification awarded: Personnel Nominated to Assist in Emergency Situation (PAIE)/ Crowd Management (CMAT)
Principal subjects / occupational skills covered: First Aid, Survival Craft, Fire Fighting, Human Relationships / Prevention & Assisting Emergency Situations.
Name and type of organisation: Celebrity Cruises
Date 27/03/2014
Title of qualification awarded: Canyon Ranch Culture & Service Intentions Training.
Principal subjects / occupational skills covered: Face & body therapies. Marketing & Sales
Name and type of organisation: Venetian Hotel & SPA, Palazzo Hotel & SPA in Las Vegas
Dates 01/11/2011 - 25/01/2012
Title of qualification awarded: Elemis, Aromaspa & La Therapie skincare.
Principal subjects / occupational skills covered: Face and body therapies
Name and type of organisation: education and specialised training at Steiner Academy, the Lodge, Harrow in London.
Dates 24/10/2008 - 30/10/2009
Title of qualification awarded: SPA Manager Specialist.
Principal subjects / occupational skills covered: Spa Tourism, Spa Services, Spa Management, Human Resources, Marketing and Sales, Spa Conception, Branding Development, Financial System, seminary and Spa concept final project.
Name and type of organisation: Algarve University, Portugal.
Dates 05/11/2006 - 04/02/2007
Title of qualification awarded: Shiatsu Therapist.
Principal subjects / occupational skills covered: Japanese Culture, Anatomy, Meridian Lines and pressure points, Yin and Yang Theory, Japanese Massage.
Name and type of organisation: Toyo Igaku, High School, Lisbon, Portugal.
Dates 10/10/2006
Title of qualification awarded: Training Course of Indian Massage.
Principal subjects / occupational skills covered: Indian techniques and procedures.
Name and type of organisation: Le Centre de Formation Thalgo, Lisbon, Portugal.
Dates 21/04/2002 - 03/05/2002
Title of qualification awarded: Trainee Course of Elemis Aroma Pure brand.
Principal subjects / occupational skills covered: Arabic Therapies.
Name and type of organisation: Intercontinental Hotel & Spa, Muscat, Oman Sultanate.
Dates 01/03/2002 - 14/03/2002
Title of qualification awarded: Holistic Therapies Course.
Principal subjects / occupational skills covered: Holistic Massage Body and Face.
Name and type of organisation: Cleopatra’s SPA, Dubai.
Dates 03/09/2001 - 30/10/2002
Title of qualification awarded: NVQ3 equivalent in Beauty, Massage and Make-up.
Principal subjects / occupational skills covered: Anatomy and Physiology, Cosmetology, Dietetic Programmes, Management and Consulting, Body and facial Treatments, Make-up.
Name and type of organisation: EFAPE, Beauty College, Lisbon, Portugal.
Personal skills and competences: Portuguese; English; French; Spanish/Castilian.
Computer skills: MS Office (Word, Excel, and Power Point) Micros-Fidelio software.
Isabel Vieira
April 2016
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