Post Job Free

Resume

Sign in

Customer Service Management

Location:
Rajkot, GJ, India
Salary:
600000
Posted:
May 28, 2016

Contact this candidate

Resume:

Piyush Kumar

Mob: +91-990*******; Email: acuzn5@r.postjobfree.com

Career Objective

Looking for senior level Challenging assignment with an organisation of repute where there is scope of utilising my experience and expertise for the win-win situation for organisation and my own growth.

Core Competencies

Organizational Leadership

Customer Relationship Management

Business Strategy Development & Execution

Start-up & Turnaround Management

Project Planning and Management

Change Management

Team Development & Management

Liasoning with statutory bodies (Health and wellness products/Programmes)

Development of product, service and business processes

Summery

A result driven professional with More than 14 years of experience in Health & Fitness Industry. Expert in theoretical and practical aspects of Group Fitness & Spa Industry.

Having Pre-opening experience of 2 Wellness Centres in Dar es salaam Tanzania.

Experienced at Designing, Developing and Managing new and existing products.

Expert in deciding the cost requirements and the overhead of the company’s products/services.

Expert in deciding Development and research costing for products/services so as maintain adherence to standard pricing guidelines.

Experience of training new Instructors & therapists providing timely feedbacks to them and conducting advanced training sessions for existing.

Expert in developing the product portfolio to achieve top-line and bottom-line objectives of the organisation.

Design & implementation of product marketing campaigns.

Demonstrated ability to perform at events and media shows.

Expert in Yoga Trainings, G.F. Exercises, Panchkarma & International Spa Treatments.

Expert at training to Sales professionals while introducing new product in the market.

Professional Experience

S.M.E.C.T. (project Life) India- NGO – Rajkot (Gujarat) India

Head of Department “Life Health & Wellness Centre” (Since July 2013)

NGO Overview- Project "Life", is an organization which is a conglomerate of two registered Trusts namely, Saurashtra Medical and Educational Charitable Trust (SMECT) and the Indian Medical Scientific and Research Foundation (IMSRF). Project "Life" has a utility area of 45,000 sq ft and is headquartered at Rajkot in the state of Gujarat, Western India.

Responsibilities:

Managing, supervising, recruiting, training, grading the staff & give them weekly feedback session.

Managing day to day operations.

Product design and development, including meeting regulatory requirements.

Design & implementation of product marketing campaigns.

Write the monthly reports & develop forecasts for Directors. Prepare the annual budget, operates the department within budget guidelines & tracks/reconciles the budget on monthly basis.

Promote Project Life’s programs, products & services to society. Prepare, approve & present strategy to launch new products.

Annalise the future plans, actual sales, complete monthly plans & weekly objective in support of efforts to meet/exceed KPI expectations

Wellness Consultant –Shanghai, China

Spartan wellness club (June2012-May 2013)

Company Overview- Its one of the first international Health and wellness chain which entered into china market. They have 11 branches in china.

.

Responsibilities:

Prepare & Launch new projects & workshops as per interest of the clients.

Conducting training sessions and providing regular feedback to instructors in the company.

Conducting, performing and demonstrating at various events to cultivate interest in clients and other marketing campaigns to attract prospective clients

Shanghai Star Gym Club Co. Ltd(http://www.stargym.com.cn/) – Shanghai, China

Manager for Instructor / Yoga Project Consultant. (March 2006- April 2012)

Company Overview- Shanghai Star Gym Club Co. Ltd is under the flagship of Fosun International, which is the one of the biggest conglomerates in China. Star Gym is having more than 23 branches in Shanghai

Responsibilities:

Worked as Team Leader for 50+ Group Fitness Instructors of 23 Branches.

Responsible for delivering and managing the product portfolio, and developing the future product roadmap.

Designing, Developing and Managing new and existing products.

Conducting, promoting & evaluation of new promotional events and awareness campaigns. Recognizing new market options and devising marketing techniques for prospective clients.

Preparing special training sessions or workshops for Instructors and customized fitness plans. These workshops are customized as per the objective or interest of clients..

Training, grading, managing and providing feedback for instructors at Star Gym.

Co-ordination with all external agencies efficient and timely completion of work.

Maintain the highest level customer service. Handle client’s complaints & their needs. Hence each time, it’s a unique and new experience and a big challenge to recognize their special needs and expectations and come up with something innovative.

Pravara Rural Education Society- Loni, District Ahmednagar, India (http://www.pravarares.org.in/)

Yoga Consultant cum Yoga therapist (Oct 2004 to March 2006)

Overview-. The Pravara Rural Education Society grew, fostered and evolved during the life time of Padmashri Dr.Vitthalrao Vikhe Patil. After him all the multifarious and multifaceted activities initiated by him are continued and, in fact, taken to greater heights by his illustrious son Hon'ble Shri E.V. alias Balasaheb Vikhe Patil, a Veteran Parliamentarian and Chairman, Pravara Rural Education Society. He is former Union Minister of Heavy Industries and Public Enterprises, Government of India.

Responsibilities:

During this period special sessions of Yoga therapy, Naturopathy & Nutrition were run for executives & Honorable Shri.Balasaheb Vikhe Patil (formar Member of Parliament & Ex Minister of Heavy Industries & Public Enterprises Govt.of India)& his family

Earlier Engagements (oct.-01 to June -03 and March-04 to sept.-04)

Deputed by Ministry of HRD and Higher & Secondary Education, Govt. of India as Yoga Master in Jawahar Navodaya Vidyalaya, Tarikhet, Distt. Almora. Provided basic and advanced yoga training to students.

Conducted a 2 months yoga & Naturopathy camp for Arya Samaaj Samiti, Virbhadra, IDPL, Rishikesh-249202, India

Worked as yoga instructor on behalf of Kaivalayadhama Yoga Institute and provided services to corporate companies for Stress, Back pain, Obesity, Diabetes, Asthma, High Blood Pressure, Heart problems, etc. This was done under guidance of Mr. O.P.Tiwari, Administrative Secretary of Kaivalayadhama yoga Institute.

Conducted the Yoga workshop for Indian Army in D.G.Q.A Division. Distinguish personality Lt.General M.K. Chari.the Director of DGQA was also one of the beneficiary of the workshop.

Academic Qualifications

Completed B.com from H.N.B.Gharwal University- India. 1999

Professional Qualifications and Certification Courses

Diploma in Yoga Education from G.S. College of Yoga and Synthesis, Kaivalayadhama, Lonawala, Pune, India (www.kdham.com) – 2003 – 2004.

Qualified CIBTEC in A&P & Swedish Treatment. (www.cibtec.com)

Diploma in Spa Administration from Ananda Spa Institute.(www.anandspainstitute.com) 2014.

Diploma in Holistic Spa Therapies from ISA Spa & Ayurveda Institute.(www.isaspainstitue.com) – 2013-14.

Certification in Pilates mat work from Star Gym Club Co. Ltd, Shanghai, China. www.77dongdong.com – 2006.

Technical Forte

MS Office 2000, Power Point.

Achievements

Consulted more than 1000 people (which includes many very high profile personalities from varied industries) for obesity with Specially designed Weight Management programme .

Designed Weight management programme & exclusive Stress Management programme (considering corporate culture in India) and consulted 100+ corporate companies.

PERSONAL INFORMATION

Date of Birth: 21st April 1979.

Marital Status : Married Nationality: Indian

Address : C/o Mr. P. C. Dikshit, D-208, I.D.P.L. Colony, Virbhadra, Rishikesh – 249202 India

Ph:+91-135-*******

Languages Known: Hindi & English



Contact this candidate