Laura J. Carruth

**** ******* ******

Philadelphia, PA 19141

215-***-**** Home

215-***-**** Cell

acuzfh@r.postjobfree.com

Objective

Obtain responsible position utilizing Administrative and Customer Service skills. To serve as a productive member of your organization while contributing towards growth and productivity.

PROFESSIONAL EXPERIENCE

CORPORATE CALL CENTER, Blue Bell, PA 2013 to 2016

Licensed Insurance Agent

Receive in-bound calls from customers inquiring about health insurance coverage

Ascertain the reason for the calls and screen caller first to determine if caller needs to be transferred to the appropriate department

Obtained knowledge about all of the Affordable Care Act plans that Highmark Blue Cross Blue Shield offers to obtain enrollments

Explain in detail the different plan descriptions and benefit level of coverage for each Affordable Care Act Plans to the members and potential members

Initiate 3-way conference calls to the Health Insurance Market Place (Healthcare.gov), help determine if the member is eligible for the Federal Premium Tax Credit and the Cost Sharing Reduction benefit. I assist the Market Place Representative and the potential member by completing an Application over the phone to determine eligibility and to enroll in the most appropriate plan

Enrolled customers into the health plan of their choice

Initiate out-bound calls to members or potential member to follow up and answer any questions they may have concerning health plans and enrollment. Also assisted in choosing the plan that best fits their needs and budget.

Maintained a 98% average rating for quality review on inbound calls

TEVA PHARMACEUTICALS, North Wales, PA 2011 to 2012

Clerical Assistant

Organized and created files for back log of customer orders

Correspond with customers by e-mail, phone, and in-house log system concerning orders placed

Monitored tracking systems and communicate status of orders to customers and warehouse supervisor

Worked on numerous reports concerning status of products shipped

Typed, copied, and delivered various correspondence to different departments

THE AMERICAN BOARD OF PLASTIC SURGERY INC, Philadelphia PA 2008 to 2010

Administrator Assistant

Assembled manuals containing training information and process for distribution

Scanned and labeled files for achieve database

Operated postage machine for periodic mailings for candidates throughout the United States

Updated Database information concerning oral and written examination for each candidate

Prepared training material for periodic mailings and operated letter folder machine for documents being mailed

Helped coordinate mailings to assure deadline dates were met

Copied and faxed documents as needed

BOC EDWARDS-STOKES VACUUM, Philadelphia PA 1996 to 2007

Export Administrator

Processed International shipping documents

Coordinate with other locations on international shipping issues related to documentation and freight forwarders

Provided required documentation for banking of letters of credits

Answered all telephone calls, e-mails, faxes and mail inquiries from international customers and field sales engineers

Entered order information, updated transactions and monitored order activity through the SAP System

Export Traffic Administrative Assistant

Received Purchase orders from customers via fax, e-mail and phone

Calculated discounts for a variety of customers

Prepared quotes concerning Vacuum Pumps, Blowers and Parts

Oversaw ship date documents for customers and prepared necessary documents for international shipments

Processed files/purchase orders that require Letters of Credits and communicated with various banks until documents were cleared

PRUDENTIAL INSURANCE COMPANY, Fort Washington, PA 1982 to 1996

Compliance Specialist/Customer Service Representative

Reviewed and corrected all forms of advertisements which included direct mail materials, radio ads and newsletters.

Verified that all advertisements were in compliance with state guidelines and advertising regulations

Researched state guidelines and communicated necessary revisions to the Marketing Department

Updated the compliance manuals with new guidelines received from policyholders

Explained policy terms and answered questions concerning insurance plans provided to policyholders

Operator/Receptionist

Operated the telephone switchboard for the entire Prudential AARP Operations

Handled high volume telephone inquiries from policyholders and directed incoming calls to appropriate department

Provided clerical support for various Departments

Ordered and took inventory of office supplies

EDUCATION AND TRAINING:

Community College of Philadelphia – Major -Liberal Arts

Computer Experience: Microsoft Excel and Microsoft Word

1199C Breslin School of Nursing

Obtained my Diploma as a Licensed Practical Nurse

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