Ashley Miles

Part-time student, home health aide, call center agent, customer care representative, technical support specialist

**** **** ****** **. ******** City, TX 77489

acuzf9@r.postjobfree.com 832-***-****

Objective: To obtain employment where my skills and experience will be asset to the company.

Work Experience

Customer Relations Advocate

United Health Care

14141 Southwest Fwy. Sugar Land, TX 77478

April 2015- November 2015

Responsible for the full range of provider relations and service interactions within UnitedHealth Group, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs. Provider Relations Advocates design and implement programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.), and practice managers. Responsibilities also include directing and implementing strategies relating to the development and management of a provider network, identifying gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs, and may also be involved in identifying and remediating operational short-falls and researching and remediating claims.

Special Matters Expert

Sutherland Global Services

5959 Corporate Dr. Houston, TX 77036

January 2014 – March 2015

As a Health Care Consultant, I was responsible for answering inbound calls, providing exceptional customer service to consumers. This included responding to inquiries about products and services, or performing general account maintenance. In some situations, up-selling customers to new products or services may be encouraged. Also, I worked directly with doctors across the country to schedule appointments for veterans who served our country during several wars. This position provided me with the knowledge of how to diagnose medical conditions and also skilled me in ICD9 codes.

Collector

United Recovery Systems

5800 North Course Drive, Houston TX

March 2012 - November 2014

Collectors are responsible for the recovery of delinquent credit card, expense card, commercial, retail, mortgage related, auto deficiency and/or student loan debt while adhering to guidelines and procedures mandated by federal and state law. Collectors spend much of their time contacting consumers, understanding their financial situations, and negotiating payments.

Home Health Aide

Prestige Home Health Care

Houston, TX

September 2011 - July 2014

Adult personal care. Enables patients to stay in their homes by monitoring and recording patient condition; providing support and personal services; teaching families. Provide clean and hazard free living environment for the patient. Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene. Maintains a safe, secure, and healthy patient environment by following standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;

Technical Support Specialist

Iqor/IRT

Houston TX

June 2011 - March 2012

Respond to and resolve incoming client technical support calls and client technical support email regarding mobile software products in a courteous, professional and timely manner. Accurately open, update and close any client technical support issue via support issue tracking software. A client technical support issue is considered closed when confirmation is received from the client (via email or telephone call) stating that the problem/question has been satisfactorily resolved. Test solution to client technical support issue for validity prior to responding to the client. To perform this position successfully an individual must be able to perform each essential duty satisfactorily.

Cashier/ Customer Service Specialist

Walmart

1710 Broadway St, Pearland, TX

March 2010 - January 2011

Greeted and provided excellent customer service. Handling all the cash transaction of an organization, Receive payment by cash, checks, credit card etc. Providing training and assistance to new joined cashier, maintaining monthly, weekly and daily report of transactions.

Education

Studying for my Bachelors in Business Administration

Texas Southern University -

Houston, TX

August 2013 - Current

Sharpstown high school -

Houston, TX

2007 to 2010

Skills

Customer Service Detail oriented and highly observant Keyboarding skills Computer Literacy Skills Strong mathematical Skills Excellent oral and written communication skills Administration Cash Handling Typically maintains professional demeanor Ability to multitask Record keeping and data entry

Volunteer Experience

• Student Mentor

• Meals On Wheels / Meal Packager

• Humane Society / Animal Care

• The Colonnades At Reflection Bay

• Seven Acres- Jewish Senior Care Services

Technical Skills

• Microsoft Word

• Microsoft Excel

• Microsoft Power Point

• Microsoft Front Page

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