Customer Service Office
Resume:
Objective
Dedicated, service focused young professional seeking for position that would fit my qualification and experiences that will not only fully enhance, support and maximize my full potential but also provide a challenge, excitement, opportunity to achieve high standard of success thru performing task satisfactorily.
Key Strengths
Possess good written and verbal communication skills.
Highly capable of performing several computer applications such as MS Word, Excel, PowerPoint, and Open Office.
Possess satisfactory interpersonal and effective communication skills; can multi-task and efficiently work under minimal supervision.
Personal Information
Date of Birth : September 20, 1990
Age : 25 years old
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Educational Background
Tertiary:
University of Nueva Caceres
Bachelor of Science in Nursing
J. Hernandez Avenue Naga City (2007- 2013)
Secondary:
Universidad de Sta. Isabel
Elias Angeles St., Naga City (2003– 2007)
Primary:
Universidad de Sta. Isabel
Elias Angeles St., Naga City (1996- 2003)
Seminars/ Trainings Attended
Participant;Be Prepared, The Pressure is Building; Ateneo de Naga University; September 28, 2013
Participant;HEMS Training; University of Nueva Caceres;
September 24- 26, 2012
Participant; HIV/ AIDS Awareness Program; Ateneo de Naga University;
March 15, 2012
Participant; Basic Life Support Training; University of Nueva Caceres; September 3, 2011
Participant; First Aid Training; University of Nueva Caceres;
September 1-2, 2011
Participant; DAR Seminar; IMC- University of Nueva Caceres;
October 6, 2010
Gender and Development Seminar- Calabanga Water District- December 2014
Resource Speaker Basic First Aid Training for GSP/BSP- Nuestra Senora de la Salud Sta. Salud Calabanga Cam Sur
WORK EXPERIENCE
Customer Service Assistant E – Calabanga Water District from May 2014 – November 2015
Achievements and Contributions:
Conducts accounts receivable/collection operations, and participates in general customer service functions.
Meet with customers to respond to and resolve customer complaints and conflicts; use patience and courtesy in dealing with the public
Assists customers in initiating and terminating water service by providing information and assisting in completion of forms, particularly in the absence of the billing clerk. Schedules service appointments, and prepares work orders. Ensures required forms are completed for new services. Receives, receipts, and records customer payments for bills, disconnection notices, deposits, and related charges. Responds to calls from service crews
Maintains and monitors delinquent accounts daily. Prepares late notices and orders disconnection of water service in compliance with applicable regulations. Negotiates payment plans for overdue accounts and maintains log of customer complaints and resolutions.
Research and review accounts for accuracy; prepare reports and process orders to discontinue water utility service; verify the status of meters;
Sorts and reviews customer water payments, and enters into computer daily.
Maintains spreadsheet of all A/R transactions, performs end-of-month reconciliation, and provides reconciled data for Senior Accounts Processor. Investigates and resolves issues with unpaid miscellaneous billings.
Receives and investigates customer inquiries. Refers unresolved matters to the Customer Service Officer
skills & knowledge:
Knowledge of computerized billing system. Knowledge of Microsoft Excel, Word, and Powerpoint.
Knowledge of standard office practices and ability to use modern office equipment, including computer and printer, fax machine, word processor, two-way radio, and telephone.
Customer billing and collection procedures and practices.
Principles and practices of effective customer service
Ability to deal with supervisors, co-workers, customers, and members of the general public in a courteous, effective and tactful manner.
REFERENCES:
Jaime P. Dumalasa
Board of Director
Calabanga Water District
San Antonio, Calabanga Cam. Sur
Ma. Cristina SA. Jusi
Acting Branch Operations Officer
Land Bank of the Philippines – Ligao
McKinley St., Ligao City, Albay
Betty B. Viola
Administrative Service Officer A
Calabanga Water District
San Antonio Calabanga Cam. Sur
470-2000
I hereby certify that the above information is true and correct to the best of my knowledge.
IVY LINDA B. RACADAG
Applicant
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