Customer Service Representative

Amardeep Kaur

Mobile: 049*******-**, Matilda Road, JordanSprings

Email: ***********@*****.*** Penrith, NSW 2747

Job Objective: Customer Service Representative/ Receptionist

Highlights of Qualification

Over 9 years of experience in customer service field.

Effective communicator; attentive listener, patient and diplomatic.

Highly skilled in representing employer intelligently and professionally.

Sincerely enjoy working with people, in person and over the phone.

Computer- literate performer with extensive software proficiency covering wide variety of applications.

Career Summary

2006–2009 Customer Service Representative, WHISLINCHWUDS RESORTS, INDIA

Actively attended to guest queries & requests.

Provided guests with access to resort services.

Assisted other team members in any other duties when required.

Responsibly performed bookkeeping duties, including maintaining cash drawer, preparing bank deposits and posting charges for items that guests would order or use during their stay.

Collected feedback from Guests.

2010- 2011 Trainer & Receptionist, HEROMINDMINE IELTS TRAINING CENTRE, INDIA

Educator

Trainer for English Language( soft skills)

Represented the company in a positive light

Managed the front office

Handled walk-in clients

2011-2012 Reservation Agent, SWISSOTEL MERCHANT COURT, SINGAPORE

Processed room reservation by fax, phone and email.

Accepted & kept records of Guests

Made walk-in basis reservations

Checked for the guarantees of credit cards

Performed Cashier duties.

Followed in-house procedures to help ensure the security of guests and employees

Sound Knowledge of OPERA & GDS

2012-2014 Receptionist, FUTURE OVERSEAS EDUCATION, INDIA

Managed the front office

Handled walk-in clients

Trainer for English

2014 -2016 Customer Representative, SUBWAY, FORESTWAY, NSW

Customer Service

Operational Management and Sandwich making

Handled customer complaints and queries

Implemented promotional campaigns

Jan 2016 – still in role Medical Receptionist, WESTMEAD, NSW

Greeting Patients & Visitors

Obtaining patient information for registration & insurance filing

Determining patient’s needs and processing according to type of need

Assisting with check in & out of patients

Answering phone calls & directing calls accordingly

Scheduling appointments

Performing routine clerical, data entry & data retrieval tasks

Posting payments into the system

Preparing reports using Ms word & Excel

Scanning patients reports into the system

Sound knowledge of Medical Softwares :Practice 2000 & Best Practice

Education

Bachelors of Arts, Punjab University, India

Diploma in Mass Communication & Journalism, Guru Nanak Dev University, India

Post Graduate Diploma in Hospitality & Management, Singapore.

CPR certificate from Australia(Valid upto March 2017)

Available for Immediate start

Own Transportation

Contact this candidate