Customer Service Manager

ROMINA CINTIA GATTI

+974-****-**** (Umm Ghuwailina, Doha- Qatar) Email: ***********@*******.***

Single. Argentinean. UK passport Nr 505786623

Skype ID: just_romina1

Dynamic, Results-Oriented and Team Spirited

A hands-on outlet manager experienced and trained in coordinating and delivering food & beverage services for national, international and independent organisations, which is ambitious and enthusiastic with a great passion for the hospitality industry and customer service. I speak more than three languages and I am passionate about delivering outstanding customer service – I always put guests at the heart of everything I do.

I am a highly motivated, confident and enthusiastic person, looking for a stimulating and challenging position where I can make use of transferable skills including great communication, training, customer service, sales, planning, administration and team leadership. I am prepared to work hard and to further develop my skills and knowledge in order to progress in my career as well as for the benefit of the organisation.

SKILLS

*Building connections *Multitasking *Attention to detail *Communication skills *Computer literate *Flexibility *Teamwork *Leadership *Commercial and sector specific awareness

LANGUAJES

Spanish-fluent written and verbal

English -fluent written and verbal

Italian -fluent written and verbal

Arabic beginners’ level

EDUACATION

Sheffield Hallam University, United Kingdom 2008-2011 BSc (hons) International Hotel Management (2:1)

During my degree I studied different aspects of hospitality industry and business operations. The main subjects were Food and Beverage Operations Management, Human Resource Management, Marketing, Finance and Accounting, Events Management, Hospitality Services and Facilities Management, International Hotel Management, Strategic Management, Managing Hospitality Resources, International Hospitality and Tourism Marketing Planning, Operations and project management, International culinary Arts and Wine, Foreign Language (German) and Final Year Project.

Hilton Worldwide University 2015

Building Exceptional Service Teams, Breakfast at Hilton, DoubleTree - Wake up DoubleTree Breakfast - The Traveler's Reward, DoubleTree by Hilton - Make it Right, Guest Assistance, Hilton All-Day Restaurant, Hilton Bar and Lounge, Hilton Complaint Handling, Hilton Generic Brand Service Standards, Leader Empowerment, Hilton Meetings Operational Training, Hilton Room Service, Hilton Specialty Restaurant, Hilton Telephone Handling, Keylogger Awareness Training, SALT Overview Webinar, Simply Breakfast Buffet Merchandising - Europe and MEA, Sustainability 101

OTHER QUALIFICATIONS:

*Food Safety (Level 1/2)*Health and Safety (Level 1/2)*First Aid Awareness - CPR Training

*Equality in the Workplace *Fire Safety*Licensing and Social Responsibility (England and

Wales) *COSHH Training* NVQ in Hospitality*Specials ARE Special *Complaints to Compliments *Customer Service *Wine *Creating Cocktails *Service that Sells *The waiter and bartender *Barista Training* BIIAB Level 2

EMPLOYMENT HISTORY

Jan 2015 – May 2016

DoubleTree by Hilton Hotel - Doha, Old Town

Pre Opening Outlet Manager –Pure Rooftop in the Sky lounge and Open restaurant all day dinning.

Mar 2013 - Dec 2014 - La Tasca Restaurant, Leeds - UK

Assistant Manager

18 Nov 2013 - 24 Nov 2013- Formula One Event - Cipriani Restaurant, Abu Dhabi

Head Waitress

Nov 2012 - March 2013 - Wagamama Meadowhall, Sheffield - UK

Front of House Leader.

Nov 2011 - Nov 2012 (Gap year travelling around Asia and the Americas)

September 2008 - Nov 2011 - La Tasca Restaurant, Sheffield - UK

Part Time Deputy Manager My hard working and reliable attitude had given me the opportunity to be able to work as part time assistant manager whilst undertaking full time education at Sheffield Hallam University.

2006 - Sept 2008 - La Vina Restaurant, Sheffield - UK

Assistant Manager from May 06 – Sept 08

Reason for leaving: To undertake full-time study.

Deputy Manager from Mar 06 – May 06

2005-2006 - Las Iguanas LTD Restaurant, Sheffield - UK

Bar Manager

2003-2005 - The Forum Lounge Bar, Sheffield - UK

Bar Tender from Feb 03-Nov 03

Bar Supervisor from Nov 03-Dec 05

2002-2003 - Nonnas Restaurant, Sheffield - UK

Head Waitress

2001-2002 - Dino’s Restaurant, Sheffield - UK

Part-time waitress.

2000 (Summer) PR at Lloret de Mar Spain, The Zoo Lounge Bar

1999 (Summer) PR at Bali Hai Nightclub, Lloret de Mar. Spain

REFERENCES AVAILABLE UPON REQUEST

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