Customer Service Technical Support
Resume:
Mustapha Assi
Lake Worth, FL *3467
**********@*****.***
Summary:
Sr. Consultant IMS Engineer with 20+ years of experience. Prior experience with Nokia Siemens Networks and Siemens Carrier & Mobile Networks.
System Integration, System Testing and debugging, Customer Service support, Program/Release & Project Management of IMS, VoIP, SIP, TDM, and Mobile Networks.
Responsibilities include coordination & New Product Introduction Release/Program Manager for deployment of IMS & VoIP projects in Middle East & Africa Region.
Utilized leadership, management, & technical experience & skills to lead the project management of Next Generation Networks (VoIP) in the region.
System Testing & Technical Support for IMS & C&I SBC HIPCS VoIP projects. Deploying, Bring up, Patching, Call Processing (PSTN & SIP), Maintenance & Administration Testing for IMS, SoftSwitch hiQ8000, Media Gateway hiG1200, Sylantro Enterprise, IP Unity, & Acme Session Border Control Network elements.
Florida Licensed Health & Life Insurance & Annuity Agent.
Technical Skills:
Mobile Technology (GSM, CDMA, UMTS, LTE, IMS)
SS7, NGN, VOIP, IMS, GSM, UMTS, Centrex, SIP, PBX, SIGTRAN, LTE
IMS Solution
SIP Call Processing & Debugging
SS7 - Signaling Network Management
SW Development
System Integration
System Testing and debugging
Customer Service support
Program & Project Management of IMS, VoIP, TDM, and Mobile Networks
Education:
Bachelor of Science in Electrical & Computer Engineering, Florida Atlantic University, Boca Raton, Florida Jan 1986
Bachelor of Science in Mechanical Engineering, Florida Atlantic University, Boca Raton, Florida May 1984
Associate in Arts Degree in Engineering, Miami-Dade Community College, Miami, Florida May 1981
Professional Affiliations:
IEEE & IEEE Computer Society
Experience:
Compass Business Solutions, West Palm Beach, Florida June 2014 – Present
Consulting & Sales management for Health & life Insurance company. Assist sales group in Demand &Supply chains as well as sales generation & training.
Nokia Siemens Networks (NSN) Lebanon, Beirut Feb 2008 – June 2014
Sr. Consultant
New Product Introduction for Mobile BroadBand Networks (IMS, LTE, & OSS) & Resource Demand Supply Planning & Resource Balancing for Service Businesses in MEA Region. Keeping in mind that Resources (Service LoB’s) are well enabled & Capable before New Product Introduction (first Trial/Pilot) deliveries for new/existing products rollout in the countries/Sub-regions/Region.
Design, testing and network: SIP, SS7, NGN, VOIP, IMS, GSM, UMTS, Centrex, SIP PBX, SIGTRAN, LTE.
System Integration, System Testing and debugging, Customer Service support, Program & Project Management of IMS, VoIP, TDM, and Mobile Networks
Also, managed MEA Resource Demand Planning as well as resource gaps & resource rightsizing to improve Service Operation performance in terms of efficiency, Gross Margin improvement, timely Projects Deployment, & Projects Quality & Customer Satisfaction.
Collaborated with network planning, engineering, procurement, infrastructure, and operations to prioritize and schedule project deliverables
Nokia Siemens Networks (NSN) Beirut, Lebanon Mar 2007 – Feb 2008
Program Manager
Integration & Improvements Program Manager where responsibilities include managing and executing the Services Integration of Nokia & Siemens Merging plans via a Master Plan.
Driving the regional/local SBU Tool Consolidation & Harmonization program and cascading the MoO to MEA region via Train the Trainer program without service disruption and impact on project deployment.
Siemens Carrier & Mobile Networks, Beirut, Lebanon June 2006 – Mar 2007
Senior Principal Member of Technical Staff
Responsibilities include Managing and deployment of IMS & VoIP projects in Middle East & Africa Region.
Utilized leadership, management, & technical experience & skills to lead the project management of Next Generation Networks (VoIP) in the region.
Deployed & managed the IMS & SURPASS hiQ4000 VoIP Projects in South Africa.
Monitored SIP, NCS/MGCP, SS7, IMS and CDMA traffic with Wireshark, Ethereal network analyzers
Executed voice call continuity test cases via FMC network
Siemens Carrier Networks, Boca Raton, FL May 1998 – May 2006
Senior Principal Member of Technical Staff
System Testing & Technical Support for IMS & C&I SBC HIPCS VoIP projects. Deploying, Bring up, Patching, Call Processing, Maintenance & Administration Testing for IMS, SoftSwitch hiQ8000, Media Gateway hiG1200, Sylantro Enterprise, IP Unity, & Acme Session Border Control Network elements.
NMC & EMS Management Server Installation, Configuration, Operation & Testing. Operation, Maintenance & Administration testing of hiQ8000 & hiG1100 & hiG1200 & Sylantro components using NMC & EMS Management Servers & CLI. Also, verified Event Correlation & Alarming (SNMP traps) & related system & alarm logs testing for SBC HIPCS Solution using NNM HP Open View application
Backup & Restore of all HIPCS VoIP Solution components that includes database, operating system, and application SW using Veritas Netbackup & Bare Metal restore Applications.
EWSD/SURPASS hiQ9200 Feature Consultant, Telcordia OSMINE Qualification Testing & Coordination for SURPASS SoftSwitch hiQ9200 product lines.
Experience with scripting using shell, Bash, Ksh, & Perl during testing and debugging activities. Knowledge of data networking protocols & Packet capture tools. Experienced with IMS & SIP call flows, IPv4/IPv6, RADIUS, LAN/WAN, SOAP, SSH, DNS, LDAP, SUN & IBM HW as well as Solaris, Linux, & Unix Operating System Administration and testing. Used Oracle SQL commands during database testing and debugging activities.
Overall Project Team leader & Coordinator for Year 2000 Testing Strategy, Testing Activity Completion, & Y2K Compliance demonstration to 3 Major Bell Operating Companies.
Managed, Tested, & Coordinated the xDSL Product Deployment, implementation, System Testing, Interoperability & Integration testing, and provided Customer Service Support.
Siemens STROMBERG CARLSON, Boca Raton, FL June 1994 – May 1998
Principal Member of Technical Staff
Software Design & Development, Offline simulation & Integration testing using CHILL High Level Programming Language for the EWSD Configuration & Maintenance functional area.
Integration & Solution Testing of Call Processing & Maintenance Projects including Feature and Regression Testing in ISDN, EKTS, AIN, & ISUP Features. Including, Billing System (AMA) & Traffic Measurement testing for EWSD TDM Switch and related Solution.
Siemens Telecom Networks, Boca Raton, FL Jan 1990 – June 1994
Member of Technical Staff
SW Design & Development, System Integration & Testing, Offline Testing & Automation, Debugging & Patching of SW Faults, System Test Automation using DARTS, & EWSD Switch System Bring Up & Patching Installation.
Seagate Technology, Delray Beach, FL Mar 1987 – Jan 1990
System & Failure Analysis Engineer
Process Improvements, Training & Supporting Manufacturing & Production Facility Efficiency & Productivity, Carry out Customer Qualification & Acceptance testing, Perform Failure Analysis & Stress Testing on Failed/Returned Disk Drives & institute Corrective Actions & Process Change Improvements to the Production Facility Procedures.
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