Customer Service Administrative Assistant
Resume:
Cheryl Ledwidge
Irvine, California, 92618, United States
******@********.**
SUMMARY
Junior Project Manager/Office Manager/Administrative Assistant with over 20 years of experience including supporting multiple projects including IT Deployment and upgrades, new store openings, and supported various projects and project managers is seeking a position where I may apply my knowledge and skills to further advance a company in today’s market place.
PROFESSIONAL EXPERIENCE
UBER, INC Irvine, CA
Driver January 2016
Customer Service
Picked up and deliver customers in a timely and safe manner
KSJG, INC Irvine, CA
Word Processor April 2015
Check completed work for spelling, grammar, punctuation, and format.
Gather, register, and arrange the material to be typed, following instructions.
Type correspondence, reports, text and other written material from rough drafts and corrected copies.
File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.
Print and makes copies of work.
TARGET CORPORATION (APPLE ONE) Minneapolis, Minnesota
Team Assistant – Distribution Center Architects September 2011 - March 2012
Provided administrative support for team of 20 architects, technicians, purchasing agents & project managers.
Managed group and individual team member calendars.
Reviewed Request for Information and verified that the appropriate team members responded.
Performed red-line reviews of design documents.
Edited and updated design specifications using E-Spec software.
Prepared and processed documents to be submitted to local authorities for building and/or use permits.
Managed communication between team and other teams.
Managed communication between team and external vendors.
Managed Team SharePoint site and ensured all documents were archived there.
Created and maintained training manuals.
Trained new team members on project policies and procedures.
Scheduled team meetings, took meeting minutes and distributed a meeting summary.
Prepared PowerPoint presentations for weekly team meetings.
METROPOLITAN COUNCIL: METRO TRANSIT (APPLE ONE) Minneapolis, Minnesota
Human Resources Assistant June 2011 - August 2011
HR Assistant focused on Family Medical Leave Act claims.
Reviewed and processed FMLA requests. Distributed FMLA decision notices to applicants and their managers.
Redesigned filing systems into a more efficient model and archived old out-of-date files.
Provided assistance to other team members when requested.
METROPLITAN COUNCIL: METRO TRANSIT (APPLE ONE) Minneapolis, Minnesota
Project Administrator – Ride Share Program March 2011 - May 2011
Project Administrator for Ride Share & Guaranteed Ride Home programs.
Exported daily applications from Metro Transit web site.
Reviewed applications for Car Pool program and ensured that they were in compliance with the program criteria. Emailed approval or denial statuses to the applicants. Created the user account in the Car Pool database (in the case of successful applicants).
Reviewed applications for the Guaranteed Ride Home program ensuring that applicants were within the valid program area.
Distributed “welcome packets” for the Guaranteed Ride Home Program.
Processed Guaranteed Ride Home redemption coupons and provided reimbursement where applicable.
Provided customer service via email & phone.
LPA RETAIL SYSTEMS Burnsville, Minnesota
Technical Administrative Assistant April 2010 - October 2010
Provided administrative support for Support & Development teams.
Provided Level 1 technical support of POS systems via phone.
Performed basic technical upgrades (replacing hard drives, I/O boards, etc.)
Managed shipping of new and replacement systems.
Developed and maintained tracking system for Rental Systems.
Created and maintained documentation of policy and procedures.
Managed team calendars and ensured that
LEDWIDGE REAL ESTATE, LLC Shakopee, Minnesota
Administrative Manager December 2008 - March 2010
Prepared listing agreements, sales contracts, etc.
Monitored and assessed the progress of each transaction so that all necessary documents are in the transaction file before closing.
Prepared marketing flyers for Open Houses.
Provided first level of follow-up on showings.
Reviewed marketing leads and provided first response to enquiries.
Created and distributed post-sales surveys to increase customer service.
Began taking Real Estate classes to obtain Real Estate license.
IBM AT BEST BUY Richfield, Minnesota
(Manpower)
Project Coordinator – Deployment Operations Center June 2008 - November 2008
Developed & maintained system for recording and archiving incoming information from field engineers.
Reviewed documentation for accuracy and completion
Generated daily & weekly SLA reports for management analysis.
ACCENTURE AT BEST BUY TECHNOLOGY Richfield, Minnesota
(Sapphire Technology)
Project Manager - New Store Openings June 2006 - November 2007
Responsible for IT deployment for 60 Best Buy stores
Worked with each applicable business unit (Best Buy, Geek Squad, Magnolia, etc.) to establish requirements.
Designed documentation templates for communication with store personnel, general contractors, architects, etc.
Ensured delivery of projects against schedule, cost, resources, scope and baseline.
Managed billing from external vendors and ensured compliance with statement of work.
Tracked individual project elements and escalated to management when risks were identified.
Provided Daily & Weekly project reports to Accenture & Best Buy management.
Initiated & managed change order requests.
Reviewed billing for complete project elements.
Ensured that the project elements completed on time and had a 100% store opening rate.
Developed training materials for new employees.
Developed common reporting templates for other team members to use.
IBM AT BEST BUY Richfield, Minnesota
(Sapphire Technologies)
Project Coordinator – Deployment Operations Center June 2008 - November 2008
Provided administrative support for seven project managers.
Processed new-hire and background check paperwork for 30+ employees.
Reviewed documentation for accuracy and completion
Generated daily & weekly SLA reports for management analysis.
EDUCATION
Palomar College - Speech Communications San Marcos, California
Two time member of National Speech Team
ADDITIONAL SKILLS
Experience in MS Office Suite - Word, Excel, Outlook, PowerPoint, Publisher
Human Resources: FMLA, Long Term Disability, Short Term Disability, HIPPA
Project Coordination: Multiple Projects, supported multiple project managers, developed project calendars
Quality Assurance: performed QA in both hardware (Kyocera) and software (Midway Games) environments.
Receptionist - Answer multi- phone line phones and greeted customers
Customer Service - 25 years’ experience including retail sales, marketing and client relations.
Contact this candidate