Customer Service Secondary School

PERSONAL DETAILS

Surname: Phakathi

Name: Xolani

Title: Mr

Date of birth: 950**********

Gender: Male

Nationality: South African

Home Language: isiZulu

Other languages: English, seSotho, Afrikaans

Criminal record: None

Health: Good

Marital status: Single

Residential Address: 1123/241 Devland Qalabutsha St

Ext 27, 1811

Contact Details: 078*******/073*******

EDUCATIONAL QUALIFICATIONS

School attended: Willow Crescent Senior Secondary School

Highest standard passed: Grade 12

Years Attended: 2009 – 2013

Subjects passed: English, Afrikaans, Mathematical Literacy,

Business Studies, Economics, Geography,

Life Orientation

Other Activities: Class chess, school soccer and inter-school debating

Participated in a school chess tournament in Grade 10 – 12, participated in school soccer tournament (4change soccer challenge) Grade 8 – 12, participated in school debate team Grade 10 – 12.

Willow Crescent Senior Secondary School provides an all-round education for its learners and the teachers are committed to the development of the learners. The school encourages learner involvement. During my time I learned how to communicate with different people with different values and got involved in the school’s activities.

TERTIARY EDUCATION

Institution Attended: Western College, Randfontein Campus

Qualification: Marketing Management Diploma

Period: 2014 – 2015

Subjects Passed: Marketing Management N4, Computer Practice N4,Management communication N4, Entrepreneurship N4

In July I completed the N5 level for marketing management, I am awaiting confirmation of the results.

Western College (WestCol) is a technical and vocational education and training college. While studying there as a learner I volunteered to work at the administration to gain work experience. In my time at campus I enjoyed management communication and entrepreneurship. These subjects gave me skills to be an innovative thinker and good communication skills.

OTHER TRAINING

Mr Price (Maponya Mall): Retail Training

Mr Price retail training provides exposure to the workplace and training for work in their shops. During the training I wrote a test about good work ethics and counting. We did stock taking, packing and customer service for a period of 3 days.

DEVELOPED SKILLS

Computer skills and communication: I am able to use basic programs such as Microsoft Word and Microsoft Excel. I learned communication skills from my studies in management communication.

Good organizer: Participated in schools organizing events for sports and recreational agriculture.

Innovative thinker: Entrepreneurship business ventures is a programme at college whereby every class had to come up with new innovative ideas to improve its community. I was the team leader of my class.

Team work: as an individual I am a good team player and like to contribute 100 percent to help my team move forward and deliver before the deadline.

REFERENCES

Name: Ms Tladi Organisation: Willow Crescent. Senior Secondary School

Contact Details: 072-*******

Relationship: Register Teacher

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