Manager Technical Support

Ryan Jay Macaldo

Block * Lot *, Grand Monaco, Santo Tomas, Pasig City 1600

099*-***-**** **************@*****.***

HR Shared Services Senior Manager

Recruiting Operations Manager and Appointed HRSS Manila Site Lead

• Motivated and dedicated HR professional leader coming from ground client-based operations and moving up into leading a fast-paced and 24x6 operational global shared services team

• Excellent performer and goal-oriented; was rated Outstanding (highest performance rating possible) for 3 consecutive years

• Flexible, hands-on, and equipped with good relational and communication skills to encourage best service delivery and promote both organization and personal growth of team members

Areas of Expertise

• Shared Services operational environment

• Talent (Personal Career) and Team (Organization) Development

• Operations and Multi-unit management

• Migration of HR services

• Full HR Systems support and administration

• Recruiting operations global activities

• Human Resource strategy, objectives, policies, and programs

• Succession planning/ management practices and programs

• Performance management

• Employee Relations and Employee Engagement

• Business Continuity

• Facility management

Professional Experience

Site Lead (HR Shared Services Senior Manager)

SAP, Ortigas, Pasig City (November 2014 - February 2016)

• Overall lead and main point of contact for SAP HR Shared Services Manila

• Oversees HR operations across teams and areas of Sourcing, Recruiting, Data Management, Local HR Services, HR Help Desk, and HR Systems Administration)

• Oversees cross-functional activities (i.e. trainings, employee events, customer visits, etc.)

• Extends ancillary supervision to 6 managers and approximately 100 team members

• Provides support, prevention, and solution to any site-related issues and concerns

• Supervises and partners with the HRSS Employee Engagement Lead for team initiatives and projects

• Overall Employee Engagement Lead for Shared Services Manila

• HR Contributor for SAP Philippines Crisis Management Team (Business Continuity)

Recruiting Operations Manager (HR Shared Services Senior Manager)

SAP, Ortigas, Pasig City (November 2014 - February 2016)

• Leads the Recruiting Team of 28 employees covering AME and APJ regions running on 24x6 operations

• Manages best-in-class service delivery of day-to-day tasks and activities, including Interview Scheduling, Requisition management, Background check verification, and Local Hiring

• Responsible for team members’ performance management and career growth guidance

• Works closely with the Recruiting Operations Global Expert and other regional counterparts with process improvement and simplification

• Represents the team in oversees planning and workshops

• Highly involved in the centralization of Recruiting activities into the Manila hub; connecting with several teams like Talent Acquisition, Legal, HRBPs, and other Executive Leadership

HR Shared Services Manager

SAP, Ortigas, Pasig City (July 2013 – Present)

SuccessFactors Philippines, Ortigas, Pasig City Acquired by SAP in 2012 (March 2012 – July 2013)

• Overall lead and point of contact and escalation for the SuccessFactors HR Shared Services Manila

• Supervised all facets of Successfactors HR Shared Services (support includes Reporting and Analytics, HR Systems Administration, Learning Systems Administration, Benefits Administration and Concierge support, Data Management, On-boarding, Off-boarding and Local HR Services)

• Exercised People Management which involved interviewing and selection of additional team members for various roles within the organization, provided coaching, guided goal settings, monitored delivery, and completed performance reviews

• Worked with internal clients and stakeholders to define and document the processes and procedures of the teams’ tasks to maintain growth, learning, and improvement

• Reviewed KPIs, SLAs, audit procedures and reporting capabilities to make sure that the standards of HR process and systems are met

• Bridged and supported all activities during the integration and migration of the HRSS Manila teams resulting from the acquisition of Successfactors by SAP

Other Previous Employment

HR Help Desk Senior Specialist

SuccessFactors Philippines, Ortigas, Pasig City

HirePoint (Recruitment Technology) Help Desk Support Specialist

Teletech, Inc, Cainta, Rizal (March 2010-Present)

HirePoint (Recruitment Technology) Help Desk Support Associate

Teletech, Inc, Cainta, Rizal (March 2010-Present)

Systems admin for tools such as:

• Taleo

• Vovici

• MatchPoint Voice (Valtera)

• SharePoint

Technical Support Associate (Client-based operations)

Teletech, Inc, Cainta, Rizal (May 2007 - November 2008)

Technical support for a US Cable Internet Company. Proficient in LAN and Wireless connection troubleshooting

Education

Namei Polytechnic Institute, Mandaluyong City

Bachelor of Science, Major in Marine Transportation (June 1999 – March 2004)

School, Location

Secondary Education, (June 1999 – March 2004)

Trainings

Licence to Recruit

SAP Manila, September 2015

Enhancement of recruiting skills and discover more techniques that are based on SAP competencies and values

Leadership 101 - Guthrie Jensen

Shangri-La Edsa, July 2013

Dedicated training for future and potential leaders in the dynamic workplace

People Handling Skill

SAP, SuccessFactors South San Francisco office - September 2013

Focus on how to be the best people leader you can be in SAP’s fat paced environment

Design Thinking

SAP Sybase office, Dublin, California, September 2013

Course for people leaders on maximizing delivery of quality results from your people

TeleTech Leadership Training 101

TeleTech Inc., November 2010

Training given to enhance managerial characteristics of employees already in leadership roles

Personal:

Religion: Roman Catholic

Birthday: June 4 1982

Character reference available upon request

Contact this candidate