Product and Technical Trainer for Sales and Support Staff
Resume:
DIOVANNY G SORIANO M: +63-917-***-**** E: *******************@*****.***
Goal oriented individual with training, admin and sales and marketing background who always gears in achieving beyond what is expected by providing proper discipline, direction and competitive leadership and collaboration to the team. Versatile and can work under high-stress atmosphere and produce quality results.
Professional Experiences
8xpand Technologies Pte. Ltd.
8xpand is a Singapore-based business enabler, which provides enterprise resource management system and business analytic solutions over multiple platforms including digital landscape, cloud-based servers and web portals. Business Consultant / Inside Sales Rep. (July 2016 – April 2017)
• Reach out to the organizations thru phone or email and determine their needs and offer software and hardware solution to better run their business and reach their goals.
• Provide product and technical support thru phone, email or chat.
• Assigned to handle the database of clients and making sure to keep them up-to-date by sending official EDMs regularly.
• Test the system for possible bugs or errors and escalate it to the management.
• Act as a support to colleagues regarding product and technical information and do administrative tasks assigned by the management.
• Leads mining.
Globe Telecom, Inc.
Globe Telecom is the leading telecommunication company in the Philippines that provide call, SMS, Internet service, business solutions and digital lifestyle products throughout the country and other regions. Training Expert (January 2016 – May 2016)
• Help in conducting Training Needs Analysis; collect the results and process the collected data.
DIOVANNY GONZALES SORIANO
Male Single Filipino
A: 168A, K-1st Street, Kamuning, Quezon City
E: *******************@*****.***
DIOVANNY G SORIANO M: +63-917-***-**** E: *******************@*****.***
• Develop training modules for internal clients and business partners based on the result of the TNA.
• Conduct training sessions to support the product knowledge and enhance the sales process of the Sales team.
• Collaborate with Superiors and recommend training programs or strategies to develop and improve Sales Talents.
• Research on the best possible and innovative ways to deliver training programs.
• Prepare the training kits, manuals, certificates, venue, audio and visual systems and other items to run a successful training event.
• Coordinate with the training admin to look for training venue, accommodation, food, and transportation of the attendees to match the allocated budget.
Power MAC Center (PMC Business Systems, Inc.)
The leading Apple Premium Reseller in the Philippines. With over 20 years in the business, Power Mac Center is now the most reliable retailer, training and service provider of Apple products to the Filipino Consumer. Trainer / Supervisor (December 2010 – October 2015) Supervisor Roles
• Responsible for supervising and coaching the Sales and Marketing, Training and Admin team to deliver their best.
• Submit reports, research on relevant marketing strategies to the Manager.
• Plan annual training, demand generation and monitors its execution.
• Manage multiple training projects and events.
• Coordinate with HR and other departments to engage internal customers for all training events.
Trainer Roles
• Create and update the Sales and Technical Training Modules to develop the team.
• Assess the Sales team on their product and technical knowledge thru hands-on, written and online quizzes and make a recommendation regarding their individual development.
• Conduct product and technical training sessions for internal and external clients.
Sales and Marketing Roles
• Offer solutions through training to Education and Corporate accounts.
• Assist the customers with their needs, demands and accommodates their complaints and suggestions.
• Provide official updates to clients thru email and SMS blasts.
• Handle the coordination for possible training tie-ups and event sponsorships.
DIOVANNY G SORIANO M: +63-917-***-**** E: *******************@*****.*** Admin Roles
• Prepare the computers, tablets, software/apps, audio and visual systems and kits needed to successfully run a training or event.
• Research for vendors to answer the demands of the training team.
• Prepare cash / payment requests, reimbursements and liquidations. Technical Sales Consultant (July 2009 – December 2010)
(Handled by a manpower agency and deployed in Power Mac Center, Inc.)
• Provide the customer/client a complete wonderful retail experience.
• Welcome the clients, conduct consultations, offer the best solution and close the deal.
• Troubleshoots and reformats the Apple devices or create recommendations for repair.
• Help with inventory, merchandising and monthly product count.
• Guide the newly-hired and existing retail talents when it comes to product and technical knowledge.
• Act as a cashier (if needed).
Training and Certifications
Apple Certified Associate – Mac Integration Basics 10.10 (March 2015) Apple Product Professional (January 2013)
Social Media Marketing (January 2013)
Apple Certified Support Professional 10.7 (April 2012) Apple Certified Associate - Mac Integration Basics 10.7 (March 2012) Customer Service Excellence Program (June 2010)
Essential Techniques for a Successful Digital Illustration (September 2008) Attitudes of a Good Apprentice (March 2008)
Leadership Seminar (October 2007)
“PowerPoint as a Presentation Tool”, “Designing Slides”, and “Presentation Guidelines” (December 2006)
Education
Bachelor of Science in Information Technology (May 2009) Colegio de Dagupan • Dagupan City, Pangasinan, PH
Skills
• Fast learner, problem solver and can handle multiple projects.
• Innovative and knows how to maximize the use of resources to deliver results.
• Able to express an idea/information thru PowerPoint / Keynote presentations to various audiences and different setup.
• Tech savvy and knowledgeable in using MS Office / iWork apps to create and deliver reports.
DIOVANNY G SORIANO M: +63-917-***-**** E: *******************@*****.*** Professional References
Ms. Maricon Arlene Hoyumpa
Training Head / Supervisor
Power Mac Center (PMC Business Systems, Inc.)
1006 Arnaiz Avenue, Makati City 1223
+63.917-***-**** / +63.2.553.4211
Ms. Vida Angelica Llige
Branch Head
Power Mac Center, Inc.
2/L The Podium, 18 ADB Avenue, Ortigas Centre, Mandaluyong City
+63.2.654.3399
Mr. Andrew Kenneth Quisumbing
People Engagement Lead, Sales Academy & People Engagement Globe Telecom, Inc.
26th Floor The Globe Tower, Bonifacio Global City, Taguig
+63.917-***-****
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