Customer Service Sales
Resume:
Curriculum Vitae
Personal Information
Salim PEER
**, ****** ** *’Indépendance, 71409 Roches Brunes, Mauritius
*******@*****.**
Salim Peer
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Salim Peer
Mission Statement To be a trustworthy leader and team player with a positive attitude, serving a prominent organization with the highest customer service standards for ethical business expansion and growth.
Working Experience
2015 – Present Head of Corporate Sales Cim Group (Mu)
Enhance development and expansion of major business lines (Leasing, Factoring, Cards)
Manage profit centers in line with the Group’s Strategy and Risk Appetite
Translate the Board’s vision and mission under MD’s supervision
Manage day to day Corporate Sales Department (HR, Sales, CRM, Processes, Regulations…)
2014 – 2015 Senior Manager – Customer Service BAI Co (Mtius) Ltd (Mu)
Implement strategic objectives and Key Performance Areas
Realize Customer Experience Journeys and Quality Controls
Manage Customer Service Operations and Loyalty Centre
Manage Team expectations, Capacity Building and Talent Development
2008 – 2014 Senior Manager – Corporate Sales & Channel Development BAI Co (Mtius) Ltd (Mu)
Manage Sales Distribution Channels (Corporate, HNI, Preferred Partners, Banks, Brokers)
Translate the Group’s strategy for Corporate Business expansion
Manage Human Resources of Professional Teams (Sales & Support)
Communicate and Market via networking, Positioning and Sector Penetration
2006 – 2008 Assistant Vice-President – Liaison United Communications Ltd (Mu)
Represent regionally the Group for ICT projects (Mauritius, RSA, SADC, COMESA)
Raise funds for Capital Intensive Investments (Commercial, International, EXIM Banks)
Maintain Media Relationship & Communications (Lobbying and Regulations)
Promote ITES based services (Smart ID Card, FTTH and Integrated Vehicle Management)
2004 – 2006 Project Manager Agence Internationale de l’Economie Solidaire (Fr)
Raise funds with European Union (ESF – European Social Fund)
Manage Projects under Economic development, poverty reduction, environment & fair trade
Build capacity for NGO’s and empower Migrants Women & Young graduate)
Promote Social-Economic initiatives such as Carpooling, Fair Trade, Bio products, Eco Friendly
2004 Trainee Observer Ministry of Foreign Affairs (Mu)
Perform Country Assessment for UN – Millennium Development Goals
Report on Progress and classify of Goals 1 – 8
Liaise with Ministries, Authorities, NGO’s, IO’s and Diplomatic Corps
Observe Protocol and involve Foreign Affairs staffs in analysis & discussions
2001 – 2004 Technical Commercial Representative Adecco (Fr)
Telemarket IT and Cellular products
Act as Customer Service Agent for Mobile Network Providers (Orange, SFR)
Tele-prospect for communications services & fiscal exemption investments
Provide Technical After sales service major GSM brands and Payment Terminals
1994 – 1997 Sales Representative NEC / Emtel (Mu)
Market and Prospect for IT products (Laptop, PC, Printer, Network)
Sell and Market cellular phones and accessories (Nokia, Motorola)
Manage Key Accounts and provide customer service
Education & Training
2003 – 2004 Diplôme d’Etudes Supérieures Spécialisées (DESS) Sciences Po’ Toulouse - (IEP) (Fr)
Equivalent to Masters in International Relations & Geopolitics
Business Management, Financial Analytics and Economic Development
International Law and Humanitarian Rights
Geopolitical Strategies, Global Economy, International Tourism, Migration.
International Organizations and Regulatory Bodies/…
2002 – 2003 Maîtrise en Sciences Politiques Université Toulouse 1 (Fr)
Equivalent to MSC in Political Science
Communications and Compared Political Systems
Political and electoral analysis & Conflicts Resolution
Art of Rhetoric, Public Speaking and Eloquence/…
2001 – 2002 Maîtrise en Commerce et Affaires Internationales (AES) Université Toulouse 1 (Fr)
Equivalent to MSC in Commerce and International Affairs
Ecoterms, Incoterms, World Trade and Regional Markets
Import – Export & Commercial Routes (Air, Marine, Road, Train)
Marketing and ‘Packaging’ aspect of sales, Customer Centricity/…
1997 – 2001 Licence en Administration Economique et Sociale (AES) Université Toulouse 1 (Fr)
Equivalent to BSC in Business Administration
Law : Common, Administrative, Constitutional, International
Budgeting and Financial Maths
Accounting and Economic Analysis/…
1993 Higher School Certificate Collège du St-Esprit (Mu)
(Economics, Accounting, French, Sub – Maths & GP)
Skills & Competencies
Linguistic French, English, Creole (Fluency in oral & written)
Software MS Office (Word, Excel, PPT, Access) (Good Command)
Internet Research & Social Network (Active & Pro-Active)
Details & Interests
Status 42 years old, married, 1 child
Leisure Crosswords, Sudoku, Board Games, International Newsfeeds, IQ Testing
Sports Outdoor Adventure & Aquatic activities, Badminton, Jogging, Keep fit
Mobility International Driving License & Openness to Foreign relocation
Interests World Affairs & Politics, Peace Advancement, Conflicts Resolutions
Member Mauritius Institute of Directors (MIoD)
Referees
Available upon request
Contact this candidate