SUZLY ANNA ABDUL SHARIFF

NO ** LORONG PALMA JAYA 2/2

PJ PERDANA

***** ********,

NEGERI SEMBILAN.

Phone: 019-*******

E-mail: acuxrb@r.postjobfree.com

Name : Suzly Anna Abdul Shariff

IC No : 710***-**-****

Age : 44

Marital Status : Married

Religion : Islam

Language : Malay – Oral (Excellent), Writing (Excellent) English – Oral (Good), Writing (Good)

License : D,

Interests : Reading Story Book, Internet Browsing and Playing Guitar.

PERSONAL TRAITS

I can describe myself as an easy going person. I am friendly and good in communicating with people around me. I am committed to work, serious and hardworking. I am fast learner with strong problem solving and analytical skills. I also can be excellent team member. I am willing to learn and experience any new challenges.

EDUCATION

2008 -

Universiti Utara Malaysia

Executive Diploma Organizational Leadership

2005 -

Stamford Collage – Certificate

English For Front Office Personnel

1984 – 1988

Sekolah Menengah Convent Bukit Nanas

1978 – 1983

Sekolah Rendah Jalan Gurney Satu

SKILLS

Good in using Microsoft Office (Word, Powerpoint, Excel)

Basic in using Adobe Photoshop

Good typist

A Communicator & Listener – Able to listen, evaluate, create and convey

Determined & Results-Driven – Focus on end results and confident about achieving them

Resourceful & Multi-Tasking – Can execute a wide scope of tasks with imagination & competence

MAJOR STUDIES

Diploma

Financial Accounting, Computer & Information Processing, Business Mathematic, Cost Accounting, Microeconomics, Fundamentals of Management, Macroeconomics, Islamic Economic System, Fundamentals of Marketing, Introduction to Statistic, Malaysian Economics, Fundamentals of Finance, Business Law, Business Communication, Fundamentals of Insurance, Business IT, Organizational Behavior, HR Management, Investment Management, Islamic Business, Introduction to International Business, Business Development

EXTRA CO-CURRICULUM ACTIVITIES/ACHIEVEMENTS

EVENTS

DATE

ACHIEVEMENTS

Committee Member Persatuan Bahasa Malaysia

1986-1987

Gained leadership skills, interpersonal communication skills, motivational values and discipline.

Secretary Kelab Kesenian

1988

Gained leadership and interpersonal communication skills

Gained team collaboration skills

Increase self confidence

.

Pasukan Kadet Polis

1987-1988

Learned how to strategize and implement.

Gained leadership, excellent communication and interpersonal skills.

Participated in mass drill Hari Kebangsaan ke 30

1987

Helps to increase the level of self- confidence

Increase interpersonal communication skills

Learn about other culture

Kompleks Budaya Negara

Kursus Asas Tari Grade A

1985

Increase interpersonal skills

Participate as Kerani Undi for Plihanraya ke 10

1999

Gained leadership skills, interpersonal skills

Learn how to work as a team

Participated in Hope Night Program, Dataran Cendekiawan, UiTM, for Current Issues in Marketing (CIMA 09)

2000

Gained team collaboration skills

Learnt the value of preserving the nature

Interpersonal communication skills

Learn to respect the other people

COLD STORAGE TRADING BHD

GUARDIAN PARMACY

JANUARY 1989 – SHOP ASSISTANT

OCTOBER 1990 – SHOP EXECUTIVE

Customer Service

Inventory Control

Merchandising

Promotion

Batching Invoices.

WYWY PACIFIC SDN BHD

WYWY SHOP

1991

RETAIL OUTLET MANAGER

Attend customer and give a service to customer

Help to maintain customer with

Give advice and suggestion about the best package that available

Selling product to customer

Promote new package

Handle the operation of the store

Manage the store as profit centre

Shop budget / forcast

Promotion (Propose an action plan )

Manage and train the staff

GREAT VALUE HOLIDAYS

RESERVATION OFFICER

1992

Customer Service

HoteL & Room Reservation

Tour Consultant

Lead A Group Tour

Prepare Quotation

Introducing Special Promotion Package

Celcom Axiata Berhad

01/10/1994

01/04/1998

01/08/2005

01/01/2015

Customer Service Assistant

Cust. Svc. Rep. (Sth)

Customer Service Executive

OUTLET MANAGER –

handling day to day shop operation and monitor closely

kpi target set by management.

monitor closely staff performance

update daily weekly monthly report

attend urgent meeting as when as needed

attend adhock performance meeting

provide data report daily or as when needed

look for potential area that can be covered for roadshow

conduct daily briefing on new product to staff

conduct coaching as when as needed

To ensure the outlet achieves the target sales and service standard KPI required as per company’s direction.

To ensure all tasks listed in the daily start up and end day closing checklist during opening and closing of the outlet are carried out effectively.

To conduct daily morning briefing and present sales and service performance dashboard to his/her staff and provide recommendation for further improvement

To update staff scheduling (dual role for sales and service) on weekly basis and ensure all staffs has equally given to meet their KPIs.

To check and ensure on service ability of all systems, hardware, fixtures, etc & report fault immediately to relevant party.

To ensure all promotional tools (file and tablet) being updated with the latest promo info.

To ensure and monitor daily in up selling/ cross selling activities and practices accordance to guideline and policies.

To manage and reconcile all outlet stocks in ensuring no stock missing and to resolve any discrepancies immediately (end to end processes of stock receive, stock transfer, stock return, daily/monthly stock counting and all issues related to stock management).

To perform end day balancing of all counters (including kiosk transaction) and reconcile those transactions with all system’s reports from all the systems used.

To monitor approval of threshold and ensure percentage utilization is at current.

To ensure all subsidy and commission claim submissions fulfill by Outlet Executive on daily basis.

To ensure all transactions are banked in according to timeline given.

To monitor and follow up all adjustment and approval for all transactions error done by Outlet Executive and Outlet Supervisor/ Outlet Shift Supervisor accordance to FLOA guidelines and policies.

To observe, conduct and monitor the service mannerism of all Outlet Executive, Outlet Supervisor/ Outlet Shift Supervisor and ensure it is carried out effectively in accordance with the company's direction.

To ensure and monitor all cases relating to customer complaints and enquiries are being handled and resolved within the SLA.

To perform 2nd level verification for all transactions as per SOPP including End Day Balancing.

To check and ensure on refund procedures are adhered as per specific requirements at all times.

To inform and update the Zone Operation Manager on any dispute found on stock and any defect found in the outlet.

To perform and manage all daily, weekly and monthly reporting within timeline given.(Stock take, Dashboard, GEMBA Walk, Skill Flexibility Matrix (SFM) observation assessment, issue log and etc)

To ensure all relevant documents files are properly managed.

To motivate, coach and perform on job training for the day to day work related to services and sales operations.

To supervise, coach and motivate outlets staff performance.

To officially handover all Outlet Manager’s responsibilities to Outlet Supervisor /Outlet Shift Supervisor during their absence.

To Assist and support any relevant event from sales and any other duties assigned by superior within agreed timeline.

Attend training program on

1995 - Inner Side Of Effective People - TOP PERFORMERS LEADERSHIP PEOPLE

1999 - Team Building - PKPI YPJ SEKAKAP MERSING

2000 - Making A Difference

Customer Service Excellent - Zubedy (M) Sdn Bhd

2002 - Delivery Service Quality - Service Quality Centre

2003 - Service Skill Training Programe - Service Quality Centre

2006 - Challenge Of Excellent - Lawrence Walter Seminar

2008 - Inspirational Passion At Work - Mind Resources

2010 - EQ Training - Center For Customer Care Malaysia

Being Awarded

1999 - Certificate Of Merit

Contribution and Support Rendered

On Celcom Grand Challenge Program

2004 - Appreciation Certificate Award

Commitment and Support during Hari Raya

Public 2004

2004 - 10 Years Service

2005 - Dedicated Service For Year 2005

2005 - Save A Customer Programs

UNDERGRADUATE THESIS PROJECT

Contact this candidate