Administrative Assistant Customer Service

Vicki L. Brunson

*** **** ******** *****, ********* 9B, Ruston LA 71270

Cell: 318-***-**** ***********@*****.***

Professional Summary

Ambitious clerical staff member driven to provide exceptional administrative support and customer service in a part time or full time position. Strengths include flexible schedule, specialized educational studies in the legal field and certificate as a notary public. Secretary motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth in a long-term position.

Skills

• Notary Public Strong work ethic

• Exceptional communication skills Account administration

• Transcription Legal jargon knowledge

• Proficient in MS Office Financial and estate planning

• Excellent Judgment

Work History

ADMINISTRATIVE ASSISTANT 1/2005-9/2015

GR BRUNSON CONSTRUCTION- Heflin, La

Assisted with daily clerical and receptionist-type activities for busy construction company.

LEGAL SECRETARY 03/2001- 08/2001

JEAN SIMPSON/CASTON AND PIERCE- Shreveport, La

• Investigated facts and laws to determine cause of action and to prepare cases.

• Researched state statutes, legal articles, codes and documents.

• Conducted detailed client intakes and entered information into company database.

• Contacted key witnesses to testify at court hearings.

• Prepared legal briefs, motions and pleadings.

• Communicated pertinent information to clients via phone, email and mail.

• Drafted, signed and certified key legal documents for judicial review.

• Maintained ongoing communication with opposing parties from discovery to trial phase.

• Communicated with outside vendors on behalf of attorneys and legal departments.

• Managed billable hour tracking, payroll, client invoicing and attorney schedules .

ADMINISTRATIVE SPECIALIST 05/2000-03/2001

LSU SHREVEPORT/LOUISIANA COMMUNITY POLICING INSTITUTE- Shreveport, La

• Answered and quickly redirected up to 3 calls per 5 minutes.

• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

• Opened and properly distributed incoming mail,

• Greeting numerous visitors, including VIPs, vendors and interview candidates.

• Helped distribute employee notices and mail around the office.

CLERICAL AND ADMINISTRATIVE SUPPORT 06/1999-05/2000

RELIANT ENERGY ARKLA

• Organization and completion of registration information for employees required SAT related training

• Operating Registrar computer system for that purpose

• Communicating with managers

• Telephone regarding enrollment and registration data

• Heavy use of Excel and Word programs

• Heavy data entry and typing

ADMINISTRATIVE ASSISTANT/PARALEGAL 06/1998-01/1999

GREGORY J. BARRO, PLC

• Preparation and coordination of legal documentation and correspondence

• Gathering of necessary client information

• Creation of client files

• Research of client legal questions

• Typing and editing correspondence from dictation

• Drafting and editing marginal percentage of office correspondence without assistance

• Scheduling appointments

• Preparing exhibits

• Researching estimated costs

• Preparing various tables, charts, spreadsheets, billing statements

• Allocation of projects to coworkers

LEGAL ASSISTANT 10/1997-01/1998

WEEMS, SCHIMPF, HAYTER, GILSOUL AND CARMOUCHE

• Preparation and organization of various legal documentation, mainly correspondence pertaining to personal injury lawsuits

• Daily organization of all medical documentation files

• Periodic client interviews

• General telephone and receptionist duties

• Organization and distribution of the firm’s mail

• Coordination of weekly appointments for various attorneys

LEGAL ASSISTANT 05/1997-08/1997

C. WILLIAM GERHARDT AND ASSOCIATES

• Preparation and organization of legal correspondence

• Transmittal of medical bills and reports to insurance adjusters

• Preparation of spread sheets detailing amounts to each health care provider

• Processing and organizing client files

• Entering client and case information into the CO Organizer computer program

• Preparation of hard copy file, bookkeeping file, ledger card, conversion of all necessary forms to word processing format

• Answering telephone

• Processing belt of dictation

LEGAL SECRETARY/RECEPTIONIST 11/1995-05/1997

EVANS AND ROGERS, APLC

• Preparation and organization of legal documentation and correspondence

• Gathering client information

• Creation of client files

• Typing and editing correspondence

• Scheduling appointments with clients

• Preparing exhibits

• Researching estimated costs

• Light accounting and bookkeeping for the firm

• Accounts payable/receivable

• Answering telephone

• Coordinating meetings

• Ordering office supplies

EDUCATION

Paralegal- Paralegal Studies at LSU Shreveport, La

Undergraduate studies- Louisiana Tech University, Ruston, La

ADDITIONAL INFORMATION

Notary Public for 19 years.

Enthusiastic about re-entering the job market.

Contact this candidate