Joyce Lamb, CSSGB
acuxmm@r.postjobfree.com
917-***-**** www.linkedin.com/pub/joycelamb
Financial Budget and Process Improvement Professional
Highly motivated Manager with a track record of outstanding performance to ensure results are met. Meeting deadlines with quality; accomplished through constant and consistent monitoring, forecasting, developing challenges, and reporting to management significant issues. A professional who initiates improvements and drives effective change by piloting new processes and sharing best practices. Ability to build strong working relationships with colleagues, business partners, clients and cross-functional teams. Ability to work with minimal supervision, as well as be an active team member.
Accomplishments
Spearheaded divisional paperless initiative to reduce storage space and to support the Business Continuity program which resulted in the implementation of a pilot program to scan Broker contracts
Developed a process to identify operational efficiency opportunities by partnering with Strategic Sourcing and Business Process Improvement teams with an administrative expense savings target of $1.9M.
Utilized DMAIC methodology to lead divisional initiative to streamline or eliminate manual fax processes to support the Enterprise Digital Strategy Project
Managed cross functional team to implement Broker Oversight & Governance Council to monitor Brokers performance and to ensure compliancy with corporate policies and procedures
Professional Experience
HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY - Newark, NJ 8/2002 – 3/2015
Auditor lll (Business Relationship Manager - reporting to Chief of Staff for SVP, Market Business Units)
Supported the Sales and Marketing Division by providing advisory services regarding SG&A and operational risk matters by working with Finance, Enterprise Risk, Corporate Compliance, Internal Audit and Business Process Improvement Departments.
Coordinated the development of the annual $110M budget and quarterly forecasts working with all levels of management
Prepared explanations of significant variances, spending levels, and trend reports for management’s review
Communicated the annual divisional risk assessment process to business owners and reported results to the Enterprise Risk Management Director via dashboard
Facilitated the quarterly risk management meetings with the SVP to review status of the division’s top risks
Monitored all documented audit, compliance and risk issues to ensure deadlines were met and management corrective action plans developed mitigated the residual risk
Senior Lead Auditor
Model Audit Rule division liaison that worked with designated preparers, reviewers and testers to ensure deliverables were met
Evaluated the effectiveness of tests and ensured test guidelines were met based on Enterprise materiality levels
Evaluated the likelihood and potential impact of issues and communicated results to applicable parties
Financial Accounting Manager
Oversaw and maintained accountability for $44M operating expense budget, operations, profitability, enrollment and revenue objectives for the unbranded subsidiary of Horizon-BCBSNJ
Prepared high level monthly expense forecast and detailed quarterly P&L forecasts with variance analysis for management’s review
Coordinated efforts for changes to administrative expense reporting and methodologies to provide a more favorable business plan result
Hired, supervised, and developed a staff of two financial analysts.
Documented policies and procedures for the Finance Department to ensure performance consistency
EMPIRE BLUE CROSS BLUE SHIELD 4/1987 – 3/2002
Corporate Budget Manager
Managed and coordinated the corporate administrative expense budget and planning process which included preparing management reports on significant variances from approved budgets, year-end forecasts, spending recommendations, staffing and project analysis
Coordinated the development of $ 760 Million Dollar corporate budget
Analyzed expense trends affecting budget needs
Directed the daily activities of three staff business analysts
Implemented and documented a new project budget process including reviewing cost benefit analyses
Developed quarterly forecasting process and reports for senior management review
Implemented new budget system and responsible for ongoing system enhancements – Oracle Financial Analyzer
Worked with the Financial Analysis Department on the Capital Plan and the Board of Directors presentation slides
EMPIRE BLUE CROSS BLUE SHIELD (additional positions)
Large Accounts Budget Administrator
Budget Administrator
Accounting Coordinator
Accounts Payable Coordinator
Senior Auditor
Education
New York University, New York, NY - Bachelor of Science - Accounting 6/1982
Certification and Skills
Certified Six Sigma Green Belt – ASQ
Horizon Kaizen Workshop
Proficient in Microsoft Office
Extensive hands on experience with PeopleSoft
Graduate of Horizon-BCBSNJ –Management Development Program
Familiarity with IBM Blueworks Live – Business Process Mapping tool