Human Resources Manager

Anna Prokofieva

*** ********** **., ********, *** 2E4

acuxhe@r.postjobfree.com Cell: 226-***-****

Job Objective

Self-motivated individual with extensive management experience seeking to bring 5+ years of experience to the position in Human Resources department with Your company where I can utilize my skills and knowledge efficiently for organizational growth.

Highlights of Qualifications

2+ years of progressive experience as a Human Resources Manager, resulting in company appreciation

HRPA Member, currently working towards CHRP designation

Experience with international talent acquisition. Strong knowledge of LMIA procedure.

Understanding of the principles of human resource planning, advertising, recruitment and selection and experience acquired during the Capstone project, conducted for the Social Planning Council Kitchener-Waterloo.

Strong ability to use computer applications including Microsoft Office. Experience working with Ceridian payroll system. Quick to learn new programs

Experience working in unionized environment and dealing with labour relations issues

Strong soft skills: leadership, problem solving, decision making, communication skills, customer service

Education

Human Resources Management – Post Graduate Program Jan-Aug 2013

Conestoga College, Kitchener, Ontario

Program encompasses all courses required for the education component of Canadian Human Resources Professional certification

Designed a recruitment and selection process that included creating a recruitment strategy, job ad, weighted application blank, screening process, testing, interview and making the final hiring decision

Psychology - Bachelor Degree 2005-2009

Odessa I.I. Mechnikov national university, Odessa, Ukraine

Excellent achievements in motivational, conflict psychology and methods of psychological expertize in different branches

Employment History

Restaurant Manager - "Swiss Chalet", Cambridge, ON, Canada May 2014-Sep 2015

Recruitment of personnel for a restaurant, conducting interviews based on specific selection criterions;

Managing other formalities of employees’ background verifications, screening, performance review and closing official procedures, including documentation;

Training and development of Associates by ensuring regular one-on-one meetings with the team providing coaching and performance improvement measures;

Assisting in development of a culture of recognition and rewards focused on the achievement of KPI's and Perfect Guest Experience results;

Maintaining of 65+ employee files;

Complying with provincial legislation regarding employment standards, human rights, Health and Safety, WHMIS

Shift Coordinator – “Burger King”, Kitchener, ON, Canada Dec 2013-May 2014

Responsible for restaurant operations during assigned shifts, including opening and closing of a restaurant;

Completing checklists and procedures for cash reporting, inventory control, receiving food order, invoicing and scheduling employees;

Providing production directions to Team Members in clear and concise way;

Setting an example for Team Members by working hard to implement shift plan and ensuring swift and smooth production;

Delegating tasks – in a way that encourages teamwork during the shift ensuring that the restaurant operations comply with existing policies;

Motivating Team Members to exceed customer expectations with food and friendly service in clean surrounding;

Directing, training and motivating Team Members during the shift on each of the workstations.

Human Resources Manager – “Modessa”, Odessa, Ukraine Jul 2010-Dec 2012

Developed, offered and implemented new way of remuneration. Result: increased motivation of personnel

Provided selection and adaptation of personnel

Managed store operations by ensuring exceptional performance and excellent customer services

Trained and supervised employees

Prepared internal reports and made presentations to the work group

Liaised with customers, staff and suppliers

Assisted customers in all aspects of store services including handling complaints and inquiries

Co-ordinated internal and external training and recruitment activities

Administered employee development

Advised and assisted other departmental managers on interpretation and administration of personnel policies and programs

Volunteer Experience

Human Resources Assistant – “Natali”, Odessa, Ukraine Jun - Jul 2010

Provided personnel training. Trained 23 new employees in one month

Completed accurate recordkeeping

Participated in hiring process

References Available upon request

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