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Customer Service Manager

Location:
Shreveport, LA
Posted:
May 24, 2016

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Resume:

Stephanie Hall

*** *** ********* **

Stonewall, La

318-***-****

acuxh7@r.postjobfree.com

Summary

* Experienced in administrative, accounting and Service Coordinator

* Experienced in office management, calendar maintenance, maintenance of files and office database. Along with years of customer service with service advisor/writer/billing.

* Prepare profit and loss statements and monthly closing and cost accounting reports Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts and document business transactions. Establish, maintain and coordinate the implementation of accounting and accounting control procedures.

* Analyze and review budgets and expenditures for local, state and private funding. Monitor and review accounting and related system reports for accuracy and completeness. Prepare and review, revenue, expense, payroll entries, invoices and other accounting documents.

* Analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control. Resolve accounting discrepancies. Recommend develop and maintain financial data bases, computer software and manual filing systems.

* Supervised the input and handling of financial data and reports for the company’s automated financial systems. Interact with internal and external auditors in completing audits.

Professional

Experience

Lead Service Coordinator

July 2014-Janurary 2016

McNeer Electrical Contractors

Electrical Services to residential homes. Customer service, Scheduling, Dispatch to technicians. Service ticket entries, posting of payments daily. Balanced bank statements monthly. Ran reports daily for owner. Returned happy calls after work was complete. Peachtree experience.

Service Advisor/Billing Manager

January 2011 to July 2014

Shreveport Truck Center

Experience in writing and opening all jobs for service. Main duties at this position would be completing and closing of all service orders. Acquiring Purchase Orders, closing of COD customers to prepare for the cashier. Warranty work on all units if covered. Collections of all past due service orders on a daily basis. Back up for the service writers if needed. Customer Service on counter and phone. Relations with parts department on all repairs. Creating of estimates needed for each job and requiring reference numbers and approvals on all fleet units. Responsible for adding time cards up for technicians payroll for preparation for the service manager. Any and all duties above and beyond the flow of the service department.

Staff Accountant

July 2007 to December 2010

TCD Gas Company

Entered and posted checks for lessor‘s signing bonus checks for mineral

rights on their properties. Balanced checking account on a daily basis,

reviewed and filed reports. Weekly and monthly spreadsheet updates on all

acreages and lessor information. Assistant to CFO. Managed 1099 tax forms

each year and answered emails and phone calls referring to taxes.

Accounts Receivables Jan 05 - Apr 06

Hardware Resources

* Posted payments to accounts on a daily basis.

* Applied credits, mailed out invoices to hundreds of customers and

performed collections.

* Ran balance sheet report on a weekly basis.

* Reconciled reports with the bank on a weekly basis.

* Entered over 500 checks a day along with any other tasks that needed to

be done around the office.

Accounts Payables/ Payroll Jun 04 - Dec 04

The Payne Company

* Prepared and coded invoices for payment on a daily basis.

* Entered all invoices that needed to be paid upon approval.

* Coded all work orders for payroll and entered into system.

* Prepared tax exemptions, state taxes and prepared checks for all

employees.



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