Michelle Portalatin

**** * ****** ************ **, 19124 267-***-****

Email acuxdj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Skillful and dedicated bilingual office professional with experience in the coordination, planning, and support of daily operational and administrative and procedural processes that reduces redundancy, improved accuracy and efficiency, and achieve organizational objective. Highly focused and proficient in Microsoft office system, Outlook, PowerPoint, Excel, Access, and multiple database.

PROFESSIONAL EXPERIENCE:

PROPERTY DAMAGE ADJUSTER-CORPORATE CLAIMS SERVICE PHILADELPHIA, PA

12/2015-PRESENT

Investigate and process Commercial Auto and Property damage.

Obtain statements from all parties involved, insureds, claimants and witnesses.

Set up appraisal inspection for Collision or Property damage.

Investigate loss and determine liability.

Process Total Loss, Salvage and make payments to corresponding parties.

Make follow up calls, respond to emails and keep a diary.

CLAIMS SERVICE SPECIALIST-CSAA INSURANCE GROUP MOUNT LAUREL, NJ

02/2011-10/2015

Investigate and process auto insurance claims filed by policyholders

Interview claimant and witnesses to gather pertinent information.

Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents.

Inspect property damage to determine extent of damages. Verify that coverage applies through an insurance policy.

Listen to or watch audio or video surveillance, examine photographs and statements, Prepare and present claims to insurance companies.

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CLAIMS REPRESENTATIVE-PEPBOYS STORE SUPPORT PHILADELPHIA, PA 05/2007-01/2011

Investigate, evaluate and settle Workers Compensation claims.

Maintain claims files such as records of settled claims and inventory of claims requiring detailed analysis.

Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.

Contact or interview claimants, doctors, medical specialists, or employers to get additional information.

Attend meetings, answer emails, handle inbound/outbound phone calls, process invoices, request checks and assist co-workers.

CSA/MANAGER-LOWES PHILADELPHIA, PA

07/2004-02/2006

Performed sales floor work such as greeting customers, stocking shelves and taking inventory.

As manager: trained new employees.

Supervised employees and delegated work.

Managed inventory, price audits, and cycle counts.

EDUCATION- THOMAS EDISON HIGH SCHOOL PHILADELPHIA, PA

Diploma Awarded

REFERENCES FURNISHED UPON REQUEST

CURRENT LICENSES:

WEST VIRIGINA ADJUSTER LICENSE

DELAWARE ADJUSTER LICENSE

CONNECTICUT ADJUSTER LICENSE

OKLAHOMA ADJUSTER LICENSE

KENTUCKY ADJUSTER LICENSE

FLORIDA ADJUSTER LICENSE

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