Customer Service Information Technology

RESUME

Yong Lan Ying

*, ***** ***** *,

***** *********,

Negeri Sembilan.

Mobile No.: 81307883

Email : acux08@r.postjobfree.com

EDUCATION BACKGROUND

Qualification Institution and Year

SPM SMK Dato’ Mohd Taha, 2008-2012

Tour Guide Greencity International College, 2014-2015

WORK EXPERIENCE

Waitress and cashier, Chuan He Hai Restaurant, Gemencheh, Negeri Sembilan.

Main Achievment:

• Actively demonstrated customer service skills such as take order, serve food and drinks to customer, fulfill customer’s requests and collect and analyze the feedback and recommendation from customers.

• Suggest ideas to the organization to improve quality and sales.

• Do the cleaning up.

• Assist in handle wedding bouquets and similar events.

• Prepared cheque to supplier.

• Actively reveiving incoming calls from customer to assist their order, reservation and manage all their queries.

• Booking air ticket for foreign employees back to their country when termination of their service.

AWARDS AND HONOURS

Year Details

2011&2012 Best subject in Principles of Accounting (Form 4 & Form 5)

2012 Best subject in Principles of Mathematics (Form 4 & Form 5)

FURTHER INFORMATION

Co-curricular Activities

Year Activities Level

2010 Participating The Girl Guides Association Secondary

2011-2012 Theasury of class Secondary

2011-2012 Committee of The Girl Guides Association Secondary

2011-2012 Active Committee of Sports Association Secondary

2011-2013 Participating in Malay Language writing competition Secondary

LANGUAGE HOBBIES AND INTEREST

Bahasa Malaysia Fluent in spoken and written Travelling

English Able to speak and write Sport (jogging and badminton)

Chinese Fluent in spoken and written

COMPUTING/ INFORMATION TECHNOLOGY

MS Office MS Word, MS Powerpoint, MS Excel

OTHERS INFORMATION

Driving License : B & D class

Availability : Anytime

Expected Salary : Negotiable

Contact this candidate