Data Entry Customer Service

Ya’Quuana Dockery

**** **** *** ****** *** # *A Brooklyn, NY 11223 929-***-**** **************@*****.***

Summary of Qualifications:

Over 10 years of experience in the Administrative/Office Support Field

Data Entry Operator inputting data at 8,000 kpm; Type 35 wpm

Proficient in Microsoft Office Suite, Word, Excel, Outlook, Access and Internet Research

Excellent Customer Service, Interpersonal, and Communication Skills

Clerical Support including Data Entry, Scanning, Copying, Faxing, and Filing

PROFESSIONAL EXPERIENCE:

Global Contracts Services, Queens, NY 01/2014-08/2014

Trip Planner

Schedule date and time to have Access-A-Ride transport clients to and from their destination

Record information into computer database

Record if client is traveling with a companion, PCA and or animal

Record if client is traveling with any medical equipment and if a lift is required

Opinion Access Corporation, Queens, NY 07/2012-01/2013

Interviewer

Scheduled date and time to call respondents; conducted phone surveys covering a variety of topics with consumers to record opinions

Recorded responses and entered information into computer database

Followed-up with respondents for updates or changes

Department of Health, New York, NY 02/2008-08/2009

Clerical Aide/Data Entry Operator

Prepared FOIL requests for surveyors

Entered information into database once survey was completed

Closed cases once surveys were complete, ensuring facility is in compliance

Created and faxed facility compliance letters to Albany

Completed finished surveys; entered into binders for filing

Division of School Facilities, Queens, NY 02/2003-08/2007

Data Entry/Clerical Aide

Entered work orders into Passport/Access database

Posted/cancelled various payments to vendor contracts

Made amendments/reconciliations to vendor contracts

Distributed all mechanical, plumbing, electrical, construction and hazardous emergencies and routine work to trades men for repairs in schools in all five boroughs

EDUCATION:

Plaza College, Queens, NY June 2004

Associates of Art, Accounting and Information Systems, 3.0 GPA

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