Lachezar Lyubenov

OBJECTIVE:

To obtain a management, analyst or consulting position in an organization that will utilize my management, supervision & administrative skills to benefit mutual growth and success.

KEY STRENGTHS:

Business process improvement

Forecasting and planning

Superb communication skills

Requirements gathering

Scope and project definition

Technical skills

WORK EXPERIENCE:

Operations Manager

George’s Concrete Inc., North Riverside, IL (Jan. 2015 – Feb. 2016)

Increased productivity by proper employee training, organizing work zones and tracking progress.

Greatly reduced employee turnover by overseeing orientation, training, payroll, performance reviews, and staff meetings.

Reduced injuries in the workplace to zero by ensuring that all company safety and environmental regulations, and policies are followed at all times.

Provided the best customer service by analyzing and implementing customers’ feedback and coordinating scheduling and staffing.

Ensured that associates have proper access to the necessary tools to perform their assigned duties.

Maintained adequate levels of all supplies and products; ensured that tools are routinely inspected and maintained.

Assistant Office Manager

HealthData Technologies, Inc., Oak Park, IL (Dec. 2012 – Dec. 2014)

Attracted new customers by creating marketing and advertising campaigns.

Built customer loyalty and obtained new clients by providing great customer, relaying information, answering questions, and fulfilling product information requests.

Assisted manager with purchase orders and inventory management.

Positively impacted customer experience by identifying, discussing/ addressing customer inquiries with manager and implementing feedback.

Maintained a safe and clean work environment.

Enhanced company’s advertising reach and scope by utilizing skills in Microsoft Suite, Photoshop, and PDF.

Valet Parking

Riverside Golf Club, Riverside, IL (Sept. 2010 – Dec. 2012)

Parked and retrieved members’ cars and maintained members’ equipment.

Earned members’ loyalty and satisfaction by providing excellent customer service and nurturing business relationships.

Maintained a safe environment by educating members on company policies and procedures.

EDUCATION:

Bachelor Degree (BA) in Business Management 2012 – 2014

Northeastern Illinois University, Chicago, IL

Associate in Arts Degree Business and Management 2009 - 2011

Harper College, Palatine, IL

GENERAL INFORMATION AND INTERESTS:

Emigrated to the U.S.A from Bulgaria in 2007. The greatest challenges and accomplishments were: adapting to a new culture, speaking a new language and assisting my parents.

More than 5 years of experience in customer service and business management.

Special qualifications: Microsoft Office Suite, SalesForce.

Bilingual: Bulgarian and English.

Quick learner with exceptional work ethics. Organized and able to work independently in a fast paced environment. Able to take initiative to solve problems. Efficient even when under time constraint.

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