Customer Service Manager
Resume:
Hector J. Rodriguez
Murrieta, CA 92562
Cell: 760-***-****
Email: *********.********@*****.***
QUALIFICATION SUMMARY
Accomplished, results oriented USMC leader with 25 years of strong logistics, transportation, security, and management expertise. Proven performance in a dynamic, fast paced, and challenging environment while serving in the United States Marine Corps. Ready to transfer versatile knowledge and skills in the private sector. Active Secret Security Clearance.
AREAS OF EXPERTISE
Effective team leader
Results-driven
Confidential Security Clearance
Supply and Logistics Experience
Materials and Maintenance Expertise
Process improvement
Inventory control procedures
Cost reduction and Expense Control
Material Management
Employee Development & Management
Hazardous Materials Endorsement
Small arms weapons specialist
Customer service-oriented
EXPERIENCE
Transportation Operations Supervisor, Contractor for Space Exploration Technologies Corp. (SpaceX)
11/2014 – 4/2016
Lux Bus America
Anaheim, CA/Hawthorne, CA
Primary Liaison between Client (SpaceX) and LuxBus America to ensure all contracts and agreements are valid and properly executed.
Direct activities related to dispatching, routing, and tracking transportation vehicles for SpaceX.
Allocate driver assignments, 24 hour-monitoring operations to ensure that drivers comply with administrative policies and procedures, safety rules and regulations of SpaceX and Lux Bus America.
Ensure labor is utilized efficiently, route assignments have minimal interruptions or setbacks to ensure efficient and accurate transportation
Communicate with drivers in relation to training, coaching, and counseling.
Responsible for supervising and overseeing employee performance.
Investigate accidents, incidents, assaults and client complaints.
Implement the Company’s substance abuse program, investigating non-compliance testing team efforts.
Improve consistency, and ensure professional and excellent customer service.
Implement and utilize a daily communication process to maintain proper personnel records, detail transport activities, cost variations, employee schedules, and vehicle up time.
Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.
Streamline the daily business operations of the Company; and contribute to team effort by accomplishing related tasks and assignments as needed.
Engage in non-manual work directly related to the general business operations of the Company, which consists of advising management, planning and coordinating operations of the Company’s services to SpaceX.
Assist the Operations Manager in coordinating the activities of the employees in this unit.
Exercise discretion and independent judgment in hiring or firing and as to the advancement and promotion or any other change of status of employees in the unit.
Conduct safety audits and coordinate company safety meetings.
Transportation & Logistics/Commercial Freight Distributor
01/2014 - 11/2014
Papa John’s Salads & Produce – Corona, CA
Responsible for effecting on-time delivery of consumable commodities
Coordinated all professional logistics, planning and communication with provisional/grocery clients/vendors/merchants.
Maintained accountability for decisions regarding safety, myself and the motoring public
Transportation & Distribution Manager
08/2013 - 11/2013
Manpower – TST Water LLC. – Temecula, CA
Shipping and Receiving Lead Supervisor
Inventory Control Specialist – Managed all incoming and outgoing warehouse inventory.
Training Specialist – Trained all incoming warehouse employees in shipping and receiving processes.
Safety Coordinator - Implemented new processes and procedures as it relates to safety in the warehouse.
Distribution Management Chief
11/2011 - 08/2013
United States Marine Corps - Camp Pendleton, CA
Assisted and provided expertise in end-to-end distribution analysis IOT enhance visibility and velocity in support of retrograde redeployment operations during Operation Enduring Freedom in Helmand Province, Afghanistan.
Served as the Assistant Regional Command Southwest {RC(SW)} U.S. Customs Program Manager. Responsible for the overall synchronization and oversight of all customs operations within RC(SW).
Managed, supervised, and enforced the ISAF Joint Command (IJC) container management program in the RC(SW) AO; supervised, managed and was responsible for 12,525 ISO containers at 79 Geographic Locations under the purview of 85 subordinate Container Control Managers.
Supervised and managed five major construction projects within RC(SW) in support of R4 operations and Retrograde
Redeployment Operation Group (R4OG) for a cost value over $2.7 million.
Reviewed and edited correspondence prior to release and submission for signature.
Maintained oversight of orders, regulations and ensure compliance to regulations.
Communicated with superiors as to improvements needed in procedures and standards to ensure proper and accepted procedures.
Developed, planned, conducted and delegated inventory duties, training missions, and logistics tracking programs.
Company First Sergeant 11/2010 - 11/2011
United States Marine Corps - Camp Pendleton, CA
Senior enlisted advisor to company commander with emphasis on personnel, administration, troop welfare, and morale matters.
Provide oversight and evaluations to ensure compliance with Uniform Code of Military Justice regulations and orders.
Maintain integrity, personal appearance and physical fitness standards.
Supervise all administrative efforts of the USMC company office.
Reviewed and edited correspondence prior to release and submission for signature.
Diffused hostile situations with superior negotiation techniques.
Logged and filed classified and confidential documents.
Trained and instructed subordinates and supported units on Motor Transport operation and logistics.
Supervised operation and organizational maintenance of weapons systems and specialized equipment.
Maintained complete accountability during redeployment of all sensitive items and communication equipment.
Motor Transport Chief
07/2009 - 11/2010
United States Marine Corps - Camp Pendleton, CA
Senior enlisted adviser to the company commander with emphasis on personnel, administration, troop welfare, and morale matters.
Provide oversight and evaluations to ensure compliance with Uniform Code of Military Justice regulations and orders. Maintain integrity, personal appearance and physical fitness standards.
Supervise all administrative efforts of the USMC company office.
Reviewed and edited correspondence prior to release and submission for signature. Diffused hostile situations with superior negotiation techniques.
Logged and filed classified and confidential documents.
Trained and instructed subordinates and supported units on Motor Transport operation and logistics.
Supervised operation and organizational maintenance of weapons systems and specialized equipment.
Maintained complete accountability during redeployment of all sensitive items and communication equipment
Reviewed and edited correspondence prior to release and submission for signature from Motor Transport Officer.
Ensured operation sections were prepared for the Logistics Readiness Evaluation.
Ensured all accident reports were completed and submitted.
Assisted and managed the Consolidated Management Report for the company worth over $20M.
Motor Transport Officer
10/1988-07/2009
United States Marine Corps - Okinawa, Japan/NC/HI/CA/AR/TX
EDUCATION
Bachelor of Science- Accounting - Completion date 2017
Park University, Camp Pendleton, CA, USA
High School Diploma-1988
Waukegan East High School Waukegan, IL, USA
CAREER ACCOMPLISHMENTS
Received Global War on Terrorism Service Medal. Personally responsible for over $2.7 million of command equipment with no deficiencies, losses or damages. Maintained 100% accountability for a large section of equipment worth over $18.8M during four overseas deployments. Formally recognized with the Meritorious Service Medal for superior performance. Received the Navy and Marine Corps Commendation Medal for superior performance of duties during Afghanistan.
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