Sales Technical Support
Resume:
Regina M. Thompson
Dublin, OH 43017
**********@****.***
Summary:
Client focused professional with a background in the financial industry. Detail oriented advisor with strong people and time management abilities. Skilled at fielding routine and complex account issues.
Education:
Upsala College, NJ
College Credits, Data Processing
New River Technical College, Bluefield, WV
Certificate, Medical Billing and Coding
Certificate, Medical Office Clerk
Experience:
07/2013 – Present Fiserv, Remittance Analyst
Dublin, OH
Product Support Specialist/Project Coordinator
• Implemented Online Bill Pay projects.
• Diligently handled multiple projects simultaneously from implementation to on-boarding.
•Provided product, browser, and customer support for Fiserv’s many clients.
•Responsible for analyzing large amounts of data through SQL queries.
•Conducted payment research, providing technical support to end-users.
•Prepared sales queries for Bill Matrix as well as handled escalated payment issues.
•Managed project work meeting all goals and deadlines.
02/2010 – Present Ghost Writer Publishing
Newark, NJ
Supervisor, Research and Data Analyst
• Responsible for maintaining integrity of submitted manuscripts.
• Edited writings before being sent to print.
• Proofread materials for authenticity and verified copyright information.
• Hired and trained staff.
•Led meetings and provided updates on projects.
•Maintained appropriate files and contracts to ensure completion dates were adhered to.
•Prepared presentations.
07/2008 – 06/2013 Associated Community Services, American Communications Network
Southfield, MI – Farmington Hills, MI
Professional Fundraiser/Client Support and Retention Supervisor
• Inbound and outbound sales.
• Performed call critiques (monitoring) as well as coached areas of deficiency.
• Prepared accounts’ receivable reports.
•Cultivated and strengthened relationships to maintain and increase the bottom line.
•Tested and implemented new sales methods to increase profitability.
•Oversaw a team of 20 associates.
•Designed training materials intended enhance employee/corporate culture.
03/1999 – 06/2007 Vanguard CDC AmeriCorps
New York, NY
Team Lead, Volunteer Training and Recruitment
• Developed programs that increased community awareness and civic responsibility.
• Oversaw the communication between the residents of target communities and the businesses of said communities.
• Devised new strategies that increased volunteerism.
• Interviewed and trained new hires.
•Prepared reports and co-wrote grants to expand funding availability.
•Directed meeting with community advisors and political leaders.
•Participated in national cleanups such as Hurricane Katrina.
Related Skills:
• Microsoft Office (Outlook, Word, Excel especially)
• Peoplesoft
•Salesforce
•SQL
•Data Entry
•Up-Selling/Sales Support
•Customer Order Fulfillment
•Call Center Operation
•Complaint Handling
•Project Management
•SharePoint
• Proven ability to acquire and apply knowledge rapidly and effectively
• Proven ability to adapt quickly to workplace challenges
•Performed complicated SQL queries
•Contact Management Systems
•FACETS
Fiserv Completed Courses
• Bank Secrecy Act and Anti-Money Laundering
•Code of Conduct & Business Ethics
•Building Winning Partnerships
Vanguard CDC AmeriCorps
•Lean Six Sigma
•Conflict Resolution
Contact this candidate