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Manager Customer Service

Location:
Asheville, NC
Posted:
May 23, 2016

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Resume:

Stephen ‘Chris’ Taylor

*** ******* **** ****, *********, N.C. 28803

Cell: 864-***-****

Email: acuwr8@r.postjobfree.com

Education

Sept 1981- May 1985 A.C. Reynolds High School Asheville N.C.

High School diploma

Aug 1997 – Aug 1998 Jacksonville State University Jacksonville AL.

Criminal Justice

Several Military schools as well Basic/AIT, jump school, medical training, SRT School, sniper school,

Master fitness trainer, protective services, and MSD School

Military Experience

Aug 1985 –Jun 2002 US Army Active Duty/GS civilian

Aug 1985 – Apr 1997 Army Medic

May 1997 – Jun 2002 Military Federal Police Officer/SRT Medic

First to respond as law officer/medic on Government SRT (Swat) in the absence of a physician.

Team member of an Army SRT who was designated as a medic when needed, and occasionally functioned as team leader.

Civilian experience

Sept 2002 – Apr 2003 John S Clark/Construction Forms Carpenter/ Superintendent

Apr 2003 – Aug 2003 Terminex

Aug 2003 – Dec 2003 Asheville Heating and Cooling-Installer/Start up

Dec 2003 – Apr 2004 Gentry Heating and Cooling-Installer

Apr 2004 – Sept 2007 Smokey Mtn Petroleum – Sales/Buyer/Assistant Manager

Sept 2007 – Dec 2007 Andrews Auld Heating and Cooling/Sales Manager

May 2008 – Aug 2012 Sitel – Coach/Manager

Feb 2013 – Oct 2013 Bealls/Burkes Outlets – Loss prevention Group Manager/District Manager

Oct 2013 – Jun 2014 Kohl’s Loss prevention manager

Summary of Skills

Prepares/maintains effective methods to control shrink and hold my market accountable for LP/company policies and procedures and shrink programs. Plans and directs policies, procedures, and systems to prevent loss of company assets. Determines risk exposure or potential liability, and develop risk control measures. Conducts detailed investigations in loss of merchandise, money or property, utilizing knowledge of various electronic systems and devices used to protect company assets. Maintains constant communication with LPRM and DM as well as store management/staff. Acts as liaison for local law enforcement and counterparts from other retail establishments. Reviews store records to determine accountability of all store cash and merchandise. Applies knowledge of federal, state, and local laws related to the rights of employee’s and non employees who may be subject of loss prevention criminal charges/prosecution. Performs store audits. Applies effective interviewing techniques to gain knowledge of pertinent facts while conducting investigation. Instructs store management and staff with training sessions in the application of loss prevention techniques through “shrink days” and how to handle potential suspect, i.e., customer service etc. Appears as a witness to give testimony at criminal trials.

References

Darren Moore 4 country Acres Dr. Fairview, N.C. 28730* 828-***-****

Rodney Price 695 Upper Grassy Branch Rd. Asheville, N.C. 28805* 828-***-****

Dennis Lasarsky 148 Treetop Lane Asheville, N.C. 28803* 828-***-****

Joe Petrovich Petro P&L Charlotte Hwy Fairview N.C* 828-***-****

Bernie Robinson 883 Garren Creek Rd. Fairview N.C. 28730* 828-***-****



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