Kapil Kumar

H No *** Akshardham Apartment DDA Flats Sector 19 Pocket 3 Dwarka Delhi

India 110075

Date Of Birth: 26th Nov 1978

Mobile # +91-813*******

e-mail id: acuwkh@r.postjobfree.com, acuwkh@r.postjobfree.com

Objective

A challenging position in a progressive organization, which would best utilize my expertise in operations, business development and customer management...

Profile Summary

Over 16 Years of experience in Accounts Receivables & Payables, Travel & Expense, Strategy Planning, and Operations Management in Finance & Accounting while managing the end to end operations in Accounts Payables & Receivables, Project Management, and Customer Service & Credit Risk Management.

Extensive experience in managing large spans of teams with supervision of Managers and Assistant managers in FMCG, Health Care & Telecom industry.

Expertise in managing multiple stakeholders/clients and geographies across the globe.

Extensive experience in business migrations and stabilization – migrated end to end business while conducting solution identification and relationship management at senior management level for smooth operations

Complete understanding of the end to end business modules in Payables & Receivables function while administering the day to day business with internal teams/departments

Strong Communication Skills with ability to ensure execution of deliverables timely.

Key Skills

Project Management Strategic Planning

Operations Management Customer Relationship Management

Vendor Management Credit Risk & Collections Management

Accounts Payables Management Business Transitions & Migrations

International Assignments & Projects Completed Since 2006

2006 –Operations Manager for transition of Order to Cash - Credit & Collections function from Ontario Canada to India.

2006 –Operations Manager for Migration of Order to Cash - Credit & Collections function from Sheffield UK to India

2006 –Operations Manager for Migration of Order to Cash - Credit & Collections function from Plano Texas USA

2008 – Deductions/Dispute process mapping & Stakeholder Relationship Management Parsippany NJ USA

2009 – Participated as Credit & Collections Manager in Annual Finance & Sales Meetings Plano Texas & Parsippany NJ USA

2011 –Operations Manager for New Business Transitions Order To Cash from Liverpool UK

2011 – As the Operations Manager initiated the New Software Sale & Implementation in London UK

2011 – As the Project Manager completed the Solution Identification for Order To Cash a new business from Hayes UK

2011 – Worked as the Credit Risk & Collections Manager in Liverpool UK from Jun’2011 to Nov’11.

2012 – Invited by the leadership team to attend the Annual Business Strategy Meet Manila Philippines

2013 – Project Manager for migration of Accounts Payable function for Region Asia Pacific and Oceania (16

Countries falling in Asia Pacific & Oceania including Australia & New Zealand) to India

2015 – Project Manager for Migration & Consolidation of Travel & Expense operations from Beijing to India.

VISA: USA B1/B2 validity Oct 2016 Work Permit: Manager Credit & Collections Liverpool UK 2011

PROFESSIONAL EXPERIENCE

Ericsson Global India Services (Gurgaon – India) Sr. Global Travel & Expense Manager since Jan’ 2015

Role: Unit Head Sr. Manager Travel & Expense - Region India, North and South America, Europe, Middle East,A Africa, Asia Pacific, Oceania

Managing the Global Travel & Expense operations

Pursue Cost Saving strategies that align with Ericsson’s corporate culture

Streamline and improve travel operations, travel expense reporting, and expense accounting close process

Improve travel experience within the organization based on feedback from internal stakeholders

Act as primary point of contact for all corporate travel queries

Develop and analyze reports designed to improve operational capabilities for global travel & expense operations.

Responsible for maintaining a strong internal control environment, help drive T&E policy compliance and provide necessary reporting to drive savings and overall governance

Ericsson India Private Ltd (Gurgaon – India) Manager Support Services since July’ 2015

Role: Manager Procurement to Pay - Region India, Asia Pacific & Oceania

Managed the Procure to Pay function for 16 Countries falling in Region ASIA PACIFIC & OCEANIA (Australia/New Zealand) including India and Sri Lanka.

Stakeholder Management – Company Control (Finance), PMO, Supply & Sourcing

Develop, implement and maintain systems, procedures and policies, including accounts payable functions to ensure adherence to company guidelines.

Manage accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting & ensure accuracy and timeliness.

Manage monthly closing of financial records and posting of month end information & ensures accuracy of financial statements.

Responsible for improvements & utilization of tools across PTP function

Supplier & Local legal entities onboarding in each country

Coordination with Strategic Sourcing for Supplier Contracts and PTP awareness

Onboarding of Suppliers in Ericsson systems

Managing 1st & 3rd line resolution support for suppliers escalations and queries

Accomplishments

Project Manager – Migration of Finance and Sourcing 1st Line Resolution to Bangalore & Dallas TX USA.

Took over additional responsibilities of Managing the Operational Support for PTP within 6 months with a team span of 24 Purchase to Pay Specialist across Asia Pacific including Australia & New Zealand.

Project Manager – Region Asia & Oceania Purchase To Pay Operational Support migration to New Delhi

Designed the Purchase to pay operational Support handbook across all global locations.

Certificate of Appreciation from Head of Shared Services India for successfully closing the project as per the deadlines.

KCS – Knowledge Center Support implementation across all 1st line support functions across Dallas, New Delhi & Beijing teams

IBM Global Process Services (Gurgaon- India) Manager Service Delivery 2011- 2012

Role: Manager F & A Order To Cash Operations – Region North Americas (Cash Application, Collections & Dispute Resolution)

Managed the Accounts Receivables for a Fortune 500 US based Pharmaceutical organization.

Managed a Team of 150 Associates, 3 Assistant Managers & 3 SME’s

Facilitating the operational management activities, managing the customer service, Cash Allocation, Customer Verification, Collections & Dispute Resolution.

Strategy planning for reducing the total unapplied Cash and posting the incoming cash volumes

Review strategy around managing key accounts reconciliations for disputed accounts

Monitoring and reporting on deviations from standard credit terms

Preparing and evaluating weekly and monthly reports (AR Aging, Unapplied Cash/Credits)

Resolving disputed account balances in collaboration with Sales and Credit Team

United Biscuits LLC (UK – Liverpool) Manager Finance & Accounting Mar 2011 to Dec 2011

Role: Manager Credit & Collections SME from GENCPACT – Region UK, EMEAA (Cash Application, Collections & Dispute Resolution, Order Management)

Worked as Manager Finance & Accounting on a work permit from Genpact India for United Biscuits LLC

Completed the solution identification for a complex business solution to be migrated to India.

Served as the Subject Matter Expert from Genpact to provide the expertise in Order To Cash Business

Designed the Credit & Collection policies as an order to cash expert

Strategy planning to improve the collections efficiency/DSO

Created a credit risk management environment of an acceptable quality, in terms of established credit guidelines

Monitored the delinquent customers to review the Credit Limits and risk categories to draft the collection strategy for all delinquent customers.

Responsible for deploying the new scanning software onsite applicable for the business operations from India.

GENPACT India Ltd (Gurgaon - India) Manager Finance & Accounting 2006-2011

Role: Manager Accounts Receivables – Region North Americas, UK & EMEAA (Order to Cash – Accounts Receivables, Customer Service, Credit Risk, Sales Order Mgt, Dispute Resolution, Customer Master Data, Pricing Master Data, Invoice Processing & Cash Allocation and Application)

Manager Credit & Collections North America for a well-known FMCG organization.

Managed the role of Global Credit & Risk Manager for UK, US, Canada, EMAA, Asia Pacific & Australia

Managed a Team of 27 Associates, 3 Assistant Managers & 3 Management Trainees

Create a credit risk management environment of an acceptable quality, in terms of established credit guidelines

Drafting the Credit & Risk policy for efficiently managing the AR function & Ensuring the Collections Targets are exceeding month on month.

Monitor and reviewing credit limits & designing the collections strategy for delinquent accounts

Interact with customers & stakeholders to resolve customer disputes and delinquent invoices

Negotiate payment programs with delinquent customers on short paid invoices

Develop processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds.

Ensure the accurate and timely processing of trade promotion deductions and validate that all deductions are legitimate and approved. Including the administration of customer master data.

Adhere to the Billing Process with regards to timelines and activities needed for each sales order

Weekly and monthly ledger review and maintenance of Aged Accounts Receivable

My achievements during this course of time include:

Received Management Award in Operational Excellence for delivering the highest levels of service delivery in Credit & Collections

Successfully Completed the Transition as the Project Manager of Accounts Receivable function for North Americas, UK to India

Exceeded client expectations by handling End to End processes having three different time zones.

People Manager Award 2009

People Manager Award 2008

E-Funds INTERNATIONAL Team Leader – Credit & Collections 2005-2006

Role: Customer Service, Customer Financial Services for North American Bank.

Managing a Team of 20 Associates.

Reporting Daily/Monthly Process CTQ’S to the Service Delivery Leader.

Ensure that all credits are approved in accordance with established authorization levels.

Ensure that all “approved credits” are properly documented so as to ensure that duplicate credits are not issued and Sarbanes-Oxley requirements are met.

For those credit requests that are denied, coordinate re-billing and collection with the applicable Senior Credit Analyst.

Follow all collection and credit policies set forth by company

GE CAPITAL INTERNATIONAL SERVICES (Gurgaon) Process Developer 2001-2005

Role: Subject Matter Expert Order to Cash–Accounts Receivables, Customer Service, Billing, Credit Risk, Collections and Dispute Management

Subject Matter Expert Accounts Receivables, Credit & Risk Collections

Supervisor for driving collections strategy within the team to meet DSO targets

Supervised a Team of 18 Associates.

Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

Resolve customer receivable issues, disputes, and/or claims with Customer Service by collecting, analyzing, and reviewing customer data.

Coordinate Payment Plan proposals, pre-bankruptcy and recoveries, once approved by the risk department.

Entering debtor payments received on the bank statement

Following up overdue accounts to ensure payment is received

Sending monthly collections statements and follow up on status.

Reviewing Credit Limits for existing customers and assigning limits and ratings to new customers

EDUCATION

Master’s in Business Administration (Finance) Manav Bharti University India 2014

Project Management Training Knowledge woods Education & Training India 2014

Bachelors in Commerce Delhi University India 2001

Diploma in Hotel Management IHMCTAN India 2000

Date: (Kapil Kumar)

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