Customer Service Manager, Operations Manager, Supply Chain Manager
Resume:
Ahmed Rady
Cairo, Egypt
Phone: ***-***********/002***********
*******@*****.***
Summary
Senior level management with broad experience leading country operations for global oriened manufacturing, logistics, and educational services organizations with Six Sigma Black Belt, Project Management Professional, Manager of Quality/Organizational Excellence, Quality Auditor, and Training of Trainers certifications.
Professional Experience
The Consulate of the British Embassy Cairo, Egypt
Head, Business Development, Operations and Compliance May 2013 – current
Retrofitting and implementing quality procedures for all British-issued student and professional certifications and related records management systems (Cambridge IGCSE, IELTS, medical/petroleum exams) with Six Sigma initiatives.
Heading all supply chain, warehousing, logistical operations for the British Consulate in Egypt.
Leading on all business development and customer service management in Egypt.
Responsible for P/L, budgeting and financial reporting management for the Consulate.
Expanding portfolio to include leading on training and education for all British certifications.
Stage two, development of linked E-Commerce operations.
Aramex International Holding Company Cairo, Egypt
Chief Operations Officer, infoFort and Aramex, Egypt Nov 2009– May 2013
Country Manager of infoFort, the leading information management and record storage company in the Middle East ($9 million revenue, 700 employees, e.g. Iron Mountain).
Strategic and Operations Manager of Aramex Egypt the leading freight and package delivery service in the Middle East ($200 million revenue, 15,000 employees total, managing 1,500 employees, e.g. Federal Express).
Lead logistics, warehousing, supply chain, quality control, customer service of Aramex.
Executed Six Sigma initiatives that tripled the profitability of infoFort on the same revenue base over the last 1.5 years.
Led third party compliance audits by infoFort of leading international banks including Bank of America, Barclays, Citibank and HSBC.
Reported to CEO of Aramex Mideast. Aramex acquired infoFort in 2004.
Lafarge Building Materials Holding (LBMH) Cairo, Egypt
Performance Manager, Egypt Nov 2006 – Nov 2009
Improved strategic business model with management objectives score card.
Monitored and drove employee performance with key indicators, mentoring and training.
Championed continued efficiency improvement projects with statistical process controls.
LaFarge is a $1.5 billion revenue global cement, concrete & aggregates manufacturer, $160m Egypt.
Managed 15 performance and quality control managers.
Industrial Modernization Centre Cairo, Egypt
Business Development Senior Officer, Food & Beverage Sector Feb 2004 – Nov 2006
The IMC was established to modernize and privatize Egyptian industry fostering increased international competitiveness. Funded at 426 million Euros by the EU, the Egyptian government and Egyptian private sector over four years.
Managed Food & Beverage Sector, with a budget of 125 million Euro.
Developed strategic plans, supplier assessments, quality control, and performance standards.
Increased the Egyptian food and beverage export industry by 32% in two years.
Led engineering, appliance, chemical manufacturing and information technology improvements.
Pannell Kerr Foster - Global Consulting Network London and Cairo
Business Consultant June 1999– Feb 2004
Wadi Food Company- began as consultant then became Business Development Manager for 1.5 years. An olive and olive oil food processing company.
Ahram for Metals Company- introduced advanced laser production of keys to Middle East market reaching $25 million in revenue. First as consultant, then Brand Manager.
Multi-M Group- Management contract to optimize sales and integrate operations between 12 factories. Eliminated LE 6 million of annual tardy penalties. Manufacturer of office and vehicle furniture.
Worked in London and Cairo 50/50.
Management Expertise
Operations Management, Strategic Management, Business Continuity, Organizational Development, HR / Performance Enhancement, Project Management, Process Excellence, Quality Engineering/Auditing and Six Sigma Initiatives.
Excellent management skills in operational strategic planning and the development of key performance revenue and expense indicators.
Thorough knowledge of business continuity methodology, supply chain operations, customer service & quality management.
Strong financial and accounting background.
Expertise in quality improvement tools and techniques to provide predictable and robust operations (i.e. Lean, Statistical Process Control, and Failure Mode & Effects Analysis). Completing Six Sigma Master Black Belt in September 2013.
Established skills in staff development to achieve full potential with talent management, coaching, mentoring and enhanced training.
Academic Achievements
Cairo University, Commerce School, English Section B.S. Commerce, June 1999
Business Administration Major
Education Home High School IGCSE Certificate, June 1995
Upland Junior School, Bexlyheath, Kent September 1987– June 1991
Management Certifications
CSSBB, Certified Six Sigma Black Belt. Leading quality and operations management technique, ASQ (American Society for Quality)
CMQ/OE, Certified Manager of Quality /Organizational Excellence, ASQ
CQA, Certified Quality Auditor, ASQ
PMP, Project Management Professional, PMI (Project Management Institute)
TOT- Certified Trainer of Trainers, CTC Academy
Certificate of Finance, American Chamber of Commerce, Egypt.
Personal Information
Nationality: Egyptian Family: Married, two children aged 5 and 3 Date of Birth: 1/17/1978
Military Service: Exempted Address: Building 17, 216th Street, Maadi, Cairo, Egypt
Lived in England from ages 7 to 11. Spent four months each following summer for eight years at family home in Bexlyheath, Kent. Fluent in spoken and written English and Arabic.
AVAILABLE FOR RELOCATION.
References furnished upon request from mentioned companies, projects and certificates
Contact this candidate