IT Technical Analyst

Shameem Akhtar

Present Job Title : IT Technical Analyst

Permanent Address : City-Kashipur, Uttarakhand, India – 244712 Present Address : B4, Mahboula, Al-Ahmadi, Kuwait – 61008 Email : ******@*****.*** / *********@*****.***

Phone : +965-********

Nationality : Indian

Marital Status : Unmarried

Job Location Preferred : Anywhere

Carrier Summary

I obtained Bachelor of Engineering in Computer Science/IT from HNB Garhwal University (A Central University), Uttarakhand, India. I have worked at Techno Electronics Ltd. (Videocon Group Company) as IT Technical Engineer & HCL Infosystem Limited Company as IT Support Engineer (Trainee) in India, also have worked in Union Bank of India as Probationary Assistant and moved to Kuwait at Al-Saif United Company, Kuwait as IT Technical Analyst. Although as 05 years diverse entitled experience and technically engineering graduate, I have the maturity, skills, and abilities to embark on a career in the vast world of Information Technology to deploy my knowledge and sharpen skills.

Carrier Objective

As technically 05 years diverse experience in Information Technology and also Banking with engineering background, I am looking forward to work in an environment offering challenging career opportunities for managing, directing and supervising activities where I can apply and enhance my skills for solving technical and financial issues. My career aspiration is to reach a pre-eminent position in Computer Science/IT, contribute to the development of new Engineering Standards and to being a part of making this world digitalize. Education

Bachelor of Engineering in Computer Science/IT from HNB Garhwal University (A Central University), Uttarakhand, India in July 2013 with 72% Marks.

HSC in Math & Science from Uttarakhand Board, India in July 2009 with 70% Marks.

SSC in Math & Science from Uttarakhand Board, India in June 2007 with 76% Marks. Certifications

HTML, C & C++ from CETPA Infotech Private Limited, India.

Computer Networking and Cloud Computing from AIYCLM, India

Management Information System (MIS) during college training. Knowledge & Skills

Technical/Software & Programming

Java (Basics), C, C++, HTML, SQL, MS Office, MS Project.

Programming Paradigms: Object Oriented Programming, Visual Basics, Visual Studio

Databases: Oracle 10g, MS Access.

Operating Systems Platform: Windows, Mac (iOS), Android.

Graphics Designing

Adobe Photoshop, Adobe Illustrator, Logos Designing, Edious Software

Antivirus: - A good working experience in handling Mcfree Antivirus Software.

Managerial

Team Building, Project Management, Process Design and Implementation, Strangely Development.

Networking: - A solid Experience in configuring, administering and troubleshooting Wireless Network & Communication.

Curriculum Vitae

Banking Management: - Research/Analysis, Financial, Investment, Project Management.

Language Known:- English (Fluent), Hindi (Fluent), Urdu (Medium), Arabic (Basics) Experience

Al-Saif United Co., Kuwait (March’ 2015–Present)

A Company that deals IT Contracts and Provides Information Technology Services to many Organizations in Kuwait and Middle East.

As IT Technical Analyst

Working directly under supervision of Manager Operations and as well as reporting to Snr. TPL Specialists with following Responsibilities: -

Provide day-to-day operational support for the company’s computer systems including the hardware and software, telephone systems, and related equipment.

Install, configure, upgrade, troubleshoot, and repair computers, computer components, software, and peripheral devices and maintain, install, and upgrade file servers and other network hardware’s.

Coordinate to repair, implements, analysis, testing and replacement of computer components and related equipment.

Provide information system user support; respond to questions and inquiries on various hardware and software issues and also install or plan and coordinate the installation, testing and support of computer hardware and software applications.

Perform network administration functions such as maintaining user accounts and passwords, installing, upgrading, and maintaining software on servers, upgrading server hardware, and troubleshooting and resolving network connectivity issues.

Administer and maintain the company’s internal and internet e-mail systems; install, configure and set up user accounts and client upgrades; troubleshoot and resolve mail hardware and software problems.

Techno Electronics Ltd., Uttarakhand, India (July’ 2013 – March’ 2015) In Videocon Group Company, has worked in I.S. Department - This department is responsible for resolving IT-related faults quickly and efficiently, including a broad range of queries. As IT Technical Engineer

Worked under supervision of IT Systems- Team Leader with following responsibilities: -

Handle the technology at the Company in an effective manner, including IT infrastructure, communication, internet/intranet etc. to meet user needs for the most up to date hardware and software.

Plan and implement network security, including applying cryptography to network applications, managing host security, file permissions and file system integrity and install and upgrade existing hardware such as Servers, Router, Switches and various software applications.

Implement and design efficient LANs and WANs for the company and escalate IT issues to the IT Manager where necessary and also responsible for managing backups and tape rotation and diagnose and resolve technical issues

Undertake small to medium-sized IT projects as instructed by the IT Manager and Provide desktop and server support and support and maintain MS Server/Desktops and MS Exchange as well as Setting up and configuring new laptops and desktops. HCL Info System Limited, Uttarakhand, India (July’ 2012 – June’ 2013) A Multinational Computer Hardware Company that assembles the computer hardware parts and made Laptops and Personnel Computers.

As IT Support Engineer (Trainee)

Ensure availability of timely technical assistance to all internal customers, efficiency manage outsourced services and vendor support/agreements.

Study options for the technology requirements (network infrastructure, data room, server management and maintenance contracts dealing management) for the company and recommended the most valuable options that meet IT strategic objective and turn those for Videocon Group.

Perform a need assessment to identify required hardware, software and communication technology for head office and area offices including any new AO establishment.

Installed, maintain, upgrade & troubleshooting of computer networks, peripheral device/other mail system, also helps to prepares and uploads department documents and records in the IDM system.

Organizes the technical aspects for design reviews and other official meetings, prepares agendas, Drafts minutes and action lists and Provides administrative assistance for Department’s technical meetings and work groups.

Contributes to the preparation of presentations, memos, documents as required within the department and PC & Laptop Maintenance, Formatting, Trouble Shooting, PC Assembly Laptop diagnostics and Virus Removal, Upgrading, Windows Installation, Disk Management.

Union Bank of India, Uttarakhand, India (June 2010 – Jan 2012) As Bank Probationary Assistant [Part Time]

Worked under Probationary Officer with following responsibilities:-

Receiving & processing all incoming payments; Wire transfers, cheques (including foreign currency), bank drafts. Also handling all Cashier related enquiries from clients either in person, by phone, email or written correspondence.

Offering excellent customer service to the Building societies members. Daily cash and cheque handling including foreign payments.

Ensuring that the tills balance up at the end of the day. Arranging and generating appointments for the savings and mortgage advisors. Working effectively as part of a hardworking and customer driven team.

Process all intercompany payments. Responsible for all VAT refunds on to clients’ accounts. Posting incoming payments and occasionally answering VAT export queries. Project Handling

“Online Banking Management System” during the Six Months Industrial Training.

A PCB, Traffic Light System, Mobile Application, Online Book Store Management. Training Program/Workshop

Business Development Mobile Billing Management System (MBMS) Sahala IM Application Employee Termination System (ETS) Data Transfer Request Core Business Support System (CBSS) Inventory Data Sharing Creative Solving Problem

Data Interface Mail System eBeams

Personal Characteristics

Core Competences: - Motivation - Team Work and Cooperation– Handling Pressure Respective to criticism, communication, Organizational Commitment, Reporting Skills, Time Management, Cross-functional Capabilities.

Peripheral Competences:- Analytical Thinking - Conceptual Thinking - Creative Thinking – Initiative - Information Seeking – Self-confidence - Continuous Knowledge and skills update.

Personal Information

Date of Birth : 02nd October, 1992

Gender : Male

Present Address : B4, Street No-203, Mahboula, Kuwait- 61008

Permanent Address : City-Jaspur, U.S.Nagar, Uttarakhand State, India-244712

Passport No. : L8403001 (Expired On 07/04/2024)

Reference

Available if necessary.

Declaration

I do here by declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief. Sincerely,

Shameem Akhtar

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