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Customer Service Supervisor

Location:
United States
Salary:
65,000-70,000
Posted:
May 22, 2016

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Resume:

LOUIS J. CARLUCCI

**** ********** *****

Clarence Center, NY 14032

716-***-**** home

716-***-**** cell

Career Summary

Production Leader who manages with a sense of urgency and drives key metrics. Demonstrates exceptional work ethic, loyalty and the ability to fully engage floor personnel. Strong organizational, leadership and interpersonal skills with focus on employee development and achievement. Understanding and demonstrated success managing a unionized work force.

Education:

M.B.A. classes, Canisius College Emphasis on Operations Management

B.S. Business, Buffalo State College –Deans List both junior and senior years

Work Experience:

3M, Tonawanda, NY 4/09-present

Manufacturing Supervisor

Responsible for total oversight of 2 production departments including supervision and training of team members.

Responsible for 20 Direct and 15 indirect production employees, Maintenance employees, 2shipping and receiving fork lift drivers and production Crew Leads

Took responsibility on the off shift and acted as the Safety Rep, Quality Assurance Rep, EHS Rep, Maintenance Supervisor and Engineering Assistant

Lead maintenance, engineering and material groups to insure all production metrics are met

and exceeded through continuous improvement and Total Quality Management

Led department to its lowest record of recordable safety incidents

Led team to highest average output yield of all 4 teams 2014-15

Ford Stamping Plant, Hamburg, NY & Kentucky Truck Plant-Louisville, KY 6/07-4/09

Process Coach

Coached Safety, Quality and Production to ensure objectives were met through following standardized work.

Directly managed 35 Production employees at Hamburg plant

Assigned a green belt six sigma quality project which resulted in $100,000 in cost savings over 1 year at the Hamburg Stamping Plant

Directly managed 120 production operators and 3 Crew Leads at the Kentucky Truck Plant

Optimized throughput in accordance with budgets and cost objectives

Supported Kaizen and coached problem resolution to the lowest level

Met FTT, inventory cost, scrap, supply and tooling expense targets

American Axle & Manufacturing, Buffalo, NY 6/01-6/07

Manufacturing Supervisor

Supervised 40 production employees in the building of rear axles for General Motors assembly plants. Developed and maintained systems within the ISO framework.

Effectively led department through Lean Manufacturing transformation. Maintained quality and production standards while reducing hourly workforce.

Consistently met customer service and sales goals

Reduced recordable safety incidents through training and workplace organization

Implemented QS-ISO 9000 in the tube and shaft area

Partnered with union in the quality network process to meet company goals

Effectively communicated with other departments and coordinated delivery of parts which resulted in continuous production

Delphi Interior Thermal Systems, Lockport, NY 10/94-4/01

Lean Manufacturing Supervisor

Supervised up to 120 production associates responsible for profit and loss of aluminum radiator

department.

Heavy emphasis on driving Lean objectives, 5S, waste and cost reduction

Consistently met shipping requirements and led customer service for GM assembly

plants

Led safety improvement team partnering with union leadership

References Available Upon Request



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